Amberstone Restoration

Wish I could give negative five stars. This company is young and unexperienced.

Hasnt been in operation long. Just because you can start a business, doesnt mean you should if youre not mature enough to handle the requirements of the homeowners needs. Seems like they can only handle small issues, like a water leak to use fans to dry the water. They cant handle major restorations/repairs.

I tried to research this company and couldnt find much. That was red flag number one. Websites get updated everyday, because you see something today doesnt mean it was there yesterday. We all have to start somewhere and Im willing to support those startups but when you screw me over and try to insult my intelligence, we have a problem.

On April 18, 2025 I scheduled this company to do repairs on my house.

The quality of work is poor. They are unprofessional, lack attention to detail, never take responsibility for their actions, make decisions without the paying homeowners knowledge or permission leave messes everywhere and dont properly clean them up. Are rude, disrespectful, dont communicate or follow up within a reasonable amount of time.

Tristan is a liar and changes the story to fit his narrative. He doesnt accept responsibility for anything and always blames someone else.

He takes things personal rather than professional. He doesnt comprehend well and hes combative.

About May 5, 2025 the bulk of the work was completed. After that time there was no final quality control inspection to make sure the work was done completely, correctly and satisfactorily. I and others started finding small things here and there after the fact.

That can only handle small water leaks.

Not major repairs.

After several mishaps with them Tristian said he would have my deck painted at no additional cost to me. This was on the 3rd of June. A person was scheduled to come out on 9 June to paint. He never showed.

No phone call, explanation nothing.

Now fast forward a few weeks later. Im being told a painter is scheduled for 7 July. Well, weve been having some crazy weather and the project was canceled due to rain.

Here we are on August 15, 2025 after waiting for months for any communication on finishing my deck. I texted Tristan asking about the paint job.

He didnt respond to the first text I sent. Later on that night I send three questions marks. He then replies to me that he didnt owe me anything, the work was completed and that I should do business with someone else due to my communication style. Really!

So when he gave me his word to paint the deck it was just lip service in order to get what he wanted which was a five star review. I had not written any new reviews since that agreement for reasons like this. They are liars, tricksters and have no ability to run a business.

He gave me his word he would have my deck painted. When I asked him when will it be completed, he jumps down my throat.

I was trying to work with him and give him the benefit of the doubt. Know he leaves me hanging and then he blamed someone else for the lack of communication. So now hes mad, annoyed and frustrated at me for asking for something we agreed to, seriously!

So then he tells me a team member will come out Monday to do touch ups to my deck. Nothing about painting it.

Again youre telling me what will happen without asking me if the timeframe works for me.

Tristan never answered my question on whether they would paint my deck. John responded and as I was trying to explain the situation. He accused me of extortion. Wow, really.

They obviously dont communicate with each other.

Ive been very patient and understanding yet this is how Tristan (and the entire team because they stick together) has disrespected me throughout this entire process by making decisions for me that I didnt approve of. Not Checking with me when scheduling appointments to verify if it works with my schedule. Lack of communication, aggression towards me. Not listening and addressing my concerns when I express them.

If he had taken the time to gather the facts and read my text messages and asked me for clarification if he didnt understand rather than make assumptions we wouldnt have this back and forth or any negativity towards each other.

He lead the course of our interactions and wants to blame me when I defend myself and ask him to honor his word. Really! No integrity at all. So much for treating a paying customer with the same dignity and respect that they would want.

These new positive reviews youre seeing prior to mine.

Are posted within the scope of the work I had done.

My post is made today for a project that started over three months ago. Im sure the company has been soliciting positive reviews because they want your business.

Some photos I couldnt add because the file is too big.