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Resolved: Bamboo Flooring Improperly Installed by Amazing Floor Coverings LLC

Update by user Dec 21, 2016

An agreement was reached and matter fully resolved. Please remove this posting.

Update by user Dec 17, 2015

Dec 17 - had the NWFA inspect the floor. All issues confirmed and unrepairable - the entire floor has to be replaced!

Original review posted by user Dec 09, 2015
I purchased about 700sq ft of MorningStar Bamboo Flooring from Lumber Liquidators - they also recommended the contractor to install it - Amazing Floor Coverings from Cape Coral, FL. Within days after installation, I noticed the first problems - planks coming off unglued, multiple hollow spots, cupping and buckling. It has now been 6 months and they have ignored my requests to repair the floor - also escalated the matter to HSS who they and LL supposedly use for customer management matters - HSS is as useless as they are. one thing I was able to get is I had HSS do an independent inspection on the floor. The inspection confirmed the improper installation. Still the contractor (Paul Latorre, the owner) continued to ignore the matter and never returned to try to repair the floor under the terms of the warranty. I finally demanded a full refund of the money I paid for the installation. They refused. The only way to right this matter now is by suing them. STAY as far AWAY as you can from Amazing Floor Coverings...Lumber Liquidators and HSS as well!!!
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2 comments
#1258553

Two Certified inspectors provided reports and were reviewed by the courts. They both stated that the flooring was in fact unrepairable.

But due to lack of proper climate control by the consumer (very high humidity levels were found in the home at time of inspection). The customer was ordered to remove any and all negative comments and reviews

#1153732

Can't wait to see this *** man in court.

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Resolved
ID
#748222 Review #748222 is a subjective opinion of poster.
Location
Naples, Florida
Reason of review
Bad quality
Loss
$7000
Preferred solution
Full refund

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