Jutta B Ebo

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Verified Reviewer

We we asked to leave because my daughter was wearing a funny shirt that said Daddy’s Home. We were called racist over and over by Steven

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Altitude Trampoline Park - We we asked to leave because my daughter was wearing a funny...

There was no political agenda with a 19 year old earring that shirt. We had 5 children with us enjoying a Saturday afternoon.

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Preferred solution: My civil rights justified

Jutta B Ebo

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Verified Reviewer

Customer Complaint of Extreme imprtance

Altitude Trampoline Park - Customer Complaint of Extreme imprtance

We were called racist and asked to leave the Gulfport Altitudes because my daughter was wearing this shirt. The manager, Steven, called us racist repeatedly and insisted that we leave.

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Preferred solution: Apology

Alannah Tif

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Denver, Colorado

Refund for party

Altitude Trampoline Park - Refund for party
Altitude Trampoline Park - Refund for party - Image 2

I reserved August 3 for my daughters 3rd birthday party and was informed after the 100.00 cash deposit if we had any change in plans we would be able to cancel and receive full refund, I went into the establishment to cancel and receive full refund per honored statement from your employee and was denied with no refund and the cancellation of my daughters party. Now we have no funds to do otherwise. Im praying you find it in your heart to honor the verbal agreement and please refund the 100.00 so my daughter can at least get some cake and presents.

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User's recommendation: Sign a paper and be given full explanation of policy and terms

Anonymous
map-marker Seattle, Washington

Disgusting customer service

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I took my daughters in to the Argonne location and wanted to let them enjoy some jumpy time but apparently the staff here had other ideas I was in the process of filling out my waiver for them but didnt understand a part so I asked the young man who got his day manager he was filling out the info for me asked for my bday and I gave it to him he then walks away to have the store manager come over and act like I was an issue I wasnt rude hostile nor did I curse I was specifically asking for help to do the waiver with apparently was way to much for the staff to do so then I was told we werent welcome there wow what a joke this company should be shut down terrible staff who treat people like garbage what has this world come to companys can act like this I thought the point was doing business not creating a corporate bully shame on you altitude Ill never give you my business nor will I ever recommend this company I truly hope you close

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User's recommendation: Don’t go ever help boycott altitude

Alissa G Hro

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Verified Reviewer

Tried to call to cancel my membership and they said I have to COME IN to cancel it ... First off it's 2024 is electronic. Second I moved an hour and a half away and dont want to have to make that trip

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Tried to call and cancel my membership and they said I have to COME IN to cancel it... first off it's 2024 everything is electronic all they should have to do is push the cancel button and second I moved an hour and a half way and don't want to make that trip just to cancel a dang membership.

All I need them to do is cancel my membership. That's all.

I'm very confused why that has to be such a difficult thing ... Oh wait they just want my money they dont care about my business.

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Preferred solution: Full refund

User's recommendation: Don't get a membership unless you know what you're getting into

Anonymous
map-marker Louisville, Kentucky

I need to talk to a customer service representative

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trying to get a resolution on a situation from a visit at 3432 Lebanon Pike Hermitage TN 37076. My name is Teresa parker; trying to pay them for visit but it was definitely a misunderstanding. My email address is teresap4128@***.com

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