Altitude Trampoline Park Reviews
Altitude Trampoline Park Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Altitude Trampoline Park has a 1.4 star rating from 6 reviews and consumers are mostly dissatisfied; reviews cite high price level alongside mixed notes on affordability and fun for kids.
Key Takeaways for Future Customers
- Read membership terms carefully; many Altitude Trampoline Park reviews warn about cancellation limits and fine print.
- Expect difficulty reaching customer service for refunds or membership cancellation.
- Consider asking about weekend coverage and party refund policies before paying.
Negative Feedback / Risk Areas
- Frequent customer complaints about inability to cancel memberships and ongoing charges.
- Reports of nonexistent or rude customer service and disputed refunds.
- Allegations of staff hostility and poor management at multiple locations.
Positive Feedback
Customers note a fun atmosphere and that the park can be enjoyable for kids when service issues are not present.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Altitude Trampoline Park has a 1.4 star rating from 6 reviews and consumers are mostly dissatisfied; reviews cite high price level alongside mixed notes on affordability and fun for kids.
Key Takeaways for Future Customers
- Read membership terms carefully; many Altitude Trampoline Park reviews warn about cancellation limits and fine print.
- Expect difficulty reaching customer service for refunds or membership cancellation.
- Consider asking about weekend coverage and party refund policies before paying.
Negative Feedback / Risk Areas
- Frequent customer complaints about inability to cancel memberships and ongoing charges.
- Reports of nonexistent or rude customer service and disputed refunds.
- Allegations of staff hostility and poor management at multiple locations.
Positive Feedback
Customers note a fun atmosphere and that the park can be enjoyable for kids when service issues are not present.
Media from reviews
Mobile, Alabama
Unable to cancel membership online
- - Online cancellation fails after multiple attempts.
- - Unable to reach the staff, I was charged for a service I no longer want.
I am unable to cancel my membership online. I have tried over several different exhausting days and attempts and have been unable to get anyone on the line with a customer service rep. This has been a great inconvenience for me, and I was charged for a service I no longer wanted since I have been unable to get in touch with anyone to resolve the matter.
- Nice time
- Unable to cancel membership online
Preferred solution: Full refund
Gift card
I reached out to Attitude Trampoline park and After a phone call 3 days ago, I left a message and no one has returned my call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReview
- - Told to take down my review, refused, and banned from Bridgeville.
- - I have hosted birthday parties and spent money here, and felt hostile treatment.
Don't go there I don't recommend it
I posted a review about an employee that works at the bdidgeville location and was told to take down my review and i refused to do that and was told im banned from the Bridgeville location and i dont think thats fair and i have had many birthday parties there and spent alot of money there and i got treated very hostile and im very upset and want something done i am the victim in this situation
Preferred solution: Apology
User's recommendation: Don't recommend it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coral Springs, Florida
Complain on how I was treated
- - The cashier was nice.
- - We asked why socks were needed when we already had socks.
- - The general manager yelled and whispered.
When I arrived, the cashier was nice, but we had one question, which was why we needed to buy socks when we already had socks. The general manager, who is the rude one, came over, and we asked him why we needed the socks when we already had socks.
His response was very rude, and he walked away and whispered. I told him there was no need to whisper; he could say what he had to say. The general manager then yelled whatever he said at the top of his lungs, so I tried to get his name. He walked away and hid in a room.
None of the employees would give me his name.
I feel like that was very unprofessional, and he threatened to call the police on us. This location is the Altitude in Coral Springs, Florida.
- Place looks very nice
- General manager need customer service training
Preferred solution: I would like multiple things 1. Apology. 2. Free jump time for my family at least for two visit
User's recommendation: Don’t go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedar Hill, Texas
Don’t buy the membership - RIPOFF
- - Paid $36/mo for nearly 2 years.
- - Kids: 13, 11, and 2; we go 6–8 times/yr.
- - On 3/7/25 at 2 pm, basic plan didn’t cover Fri–Sun; charged $120.
My family has paid $36 a month for our family for almost two years. I have a 13 year old, 11 year old, and a two year old.
We might go 6 to 8 times a year.
Today (Friday) 3/7/25 at 2:00 pm my boys are out of school, so my wife took my family and one of my sons Friend, which she was going to pay for. When she got there the manager informed her that she had the basic plan and it didnt cover Friday, Saturday, and Sunday and she had to pay over 120 for an hour.
Not very good business given the fact that weve spent over $800 dollars over the course of close to two years, plus the video games, food, and the Iceys.
My wife immediately canceled the membership!!! Read the fine print!
- Fun for kids -
- Bad location
Preferred solution: Full refund
User's recommendation: Read the fine print - RIPOFF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMembership Charge
- - Prepaid 3 months in Feb for a two-kid monthly membership.
- - After moving, cancellation attempts and blocking payments failed for almost a year.
I signed up for a monthly membership for my 2 little ones. You have to pay 3 months in advance which is fine.
I pay 3 months in advance in Feb, get charged a monthly fee ever since March. We moved and I tried to cancel several times, called/sent emails, etc.
and still almost a year later i am still being charged. I have tried blocking the transaction with my bank, changing my card number...somehow they still seem to charge me.
- Fun atmosphere
- Affordable membership
- Nonexistent customer service
- Problem solving
- Refund hard to get
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe we asked to leave because my daughter was wearing a funny shirt that said Daddy’s Home. We were called racist over and over by Steven
Not one person reached out to meWe were forced to leave a facility due to my daughters tshirt that playfull said Daddy’s Home referring to Trump. Unbelievable!!!!
There was no political agenda with a 19 year old earring that shirt. We had 5 children with us enjoying a Saturday afternoon.
Preferred solution: My civil rights justified
White Plains, New York
I have requested to stop payment
I asked for payment to be stop 1/25 and as of Feb 9 still pulling money from my account and now you overdrafted it. I want my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Complaint of Extreme imprtance
We were called racist and asked to leave the Gulfport Altitudes because my daughter was wearing this shirt. The manager, Steven, called us racist repeatedly and insisted that we leave.
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRefund for party
- - $100 deposit promised full refund if plans changed.
- - I canceled in person per verbal promise but was denied refund.
I reserved August 3 for my daughters 3rd birthday party and was informed after the 100.00 cash deposit if we had any change in plans we would be able to cancel and receive full refund, I went into the establishment to cancel and receive full refund per honored statement from your employee and was denied with no refund and the cancellation of my daughters party. Now we have no funds to do otherwise. Im praying you find it in your heart to honor the verbal agreement and please refund the 100.00 so my daughter can at least get some cake and presents.
User's recommendation: Sign a paper and be given full explanation of policy and terms
Seattle, Washington
Disgusting customer service
- - At Argonne, staff made the waiver process difficult.
- - We were told we weren't welcome there.
- - We won't use or recommend this company.
I took my daughters in to the Argonne location and wanted to let them enjoy some jumpy time but apparently the staff here had other ideas I was in the process of filling out my waiver for them but didnt understand a part so I asked the young man who got his day manager he was filling out the info for me asked for my bday and I gave it to him he then walks away to have the store manager come over and act like I was an issue I wasnt rude hostile nor did I curse I was specifically asking for help to do the waiver with apparently was way to much for the staff to do so then I was told we werent welcome there wow what a joke this company should be shut down terrible staff who treat people like garbage what has this world come to companys can act like this I thought the point was doing business not creating a corporate bully shame on you altitude Ill never give you my business nor will I ever recommend this company I truly hope you close
User's recommendation: Don’t go ever help boycott altitude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to call to cancel my membership and they said I have to COME IN to cancel it ... First off it's 2024 is electronic. Second I moved an hour and a half away and dont want to have to make that trip
- - They were told they must cancel in person.
- - They want electronic cancellation and won't travel 1.5 hours to do it.
Tried to call and cancel my membership and they said I have to COME IN to cancel it... first off it's 2024 everything is electronic all they should have to do is push the cancel button and second I moved an hour and a half way and don't want to make that trip just to cancel a dang membership.
All I need them to do is cancel my membership. That's all.
I'm very confused why that has to be such a difficult thing ... Oh wait they just want my money they dont care about my business.
Preferred solution: Full refund
User's recommendation: Don't get a membership unless you know what you're getting into
Louisville, Kentucky
I need to talk to a customer service representative
- - Teresa Parker seeks resolution for a visit at 3432 Lebanon Pike, Hermitage, TN 37076.
- - She wants to pay for the visit; it was a misunderstanding.
trying to get a resolution on a situation from a visit at 3432 Lebanon Pike Hermitage TN 37076. My name is Teresa parker; trying to pay them for visit but it was definitely a misunderstanding. My email address is teresap4128@***.com
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You are telling others not to go, but meanwhile you want at least 2 free outings there for yourself and your family! How selfish!
You have to buy their special socks which cost a WHOPPING $3 if your own socks don't have rubber grips on the bottom. Good job ruining your family's day because you chose to act like a donkey's behind. You don't deserve an apology or any free jump time.
I feel terrible for your kids. Do better.
You realize that business is a franchise ? Their socks are safety socks with non-slip protection.
If their policy is you buy theirs, you do or leave. You don’t run your mouth. He walked away from you because you were not welcome. Two free visits?
Apology? One or both of the people who dealt with your nasty self were more than likely hand-picked by the owner.
So bring your worst. Hope your family forgave you for ruining their outing.