Altice
Altice Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Altice has 1.3 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Cheap, Cheap price.
Cons: Horrible customer service, Get your money back, It doesnt work well.Recent recommendations regarding this business are as follows: "DONT TRUST THE CUSTOMER SERVICE REPS", "Do not get Altice", "Get dish", "Never", "I would have recommended Optimum in the past, but after this experience, probably not. Incidentally, they also tried to sell me cell service, while I was waiting. With this sort of customer service, would YOU sign up?".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Altice has 1.3 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Cheap, Cheap price.
Cons: Horrible customer service, Get your money back, It doesnt work well.Recent recommendations regarding this business are as follows: "DONT TRUST THE CUSTOMER SERVICE REPS", "Do not get Altice", "Get dish", "Never", "I would have recommended Optimum in the past, but after this experience, probably not. Incidentally, they also tried to sell me cell service, while I was waiting. With this sort of customer service, would YOU sign up?".
Most users ask Altice for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plano, TexasI need my tax form from 2023
Preferred solution: I need my 2023 tax forms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Allen, LouisianaI want to talk to someone
Never contacted. They insisted I had to pay the inappropriate late fees.
I terminated business with optimum mobile.
It's worth noting again that the mobile division and the internet side are as different as night And day. The internet side got my double payment right...
i have both internet and phone service
TWO SEPERATE BILLS FOR ONE COMPANY IS MORE THAN CONFUSIMG
THE REPRESENTATIVES FOR BOTH SIDE SIDES REFUSE TO WORK WITH ANYTHING FROM TNE OTHET
BOTH SIDES DENY THAT THERE IS A ENTITY OVER THEM
WHEN I SIGNED UP FOR PHONE SERVICE I TOLD THEM THE DUE DATE WAS GOING TO BE A ISSUE ECAUSE I ONLY GET ONE CHECK EACH MONTH ON THE FIRST
THEY COULDNT DO ANYTHING. I DECIDED TO PAY TWO MONTHS SO I WOULD BE A MONTH AHEAD AND THEREFORE AVOID LATE FEES SINCE MY CHECK COMES ON THE FIRST AND BILLING IS IN THE MIDDLE OF THE MONTH, TALKED TO AN AGENT OCTOBER 31 TOLD THEM I WANTED TO PAY TWO FULL MONTHS BILLS THE AGENT SAID IT WAS 17.50 SO I PAID THAT AMOUNT TWICE...
THE 19TH OF NOVEMBER I GET PAST DUE NOTICE AND SERVICE REDUCTION ABND A LATE FEE.
CALLED A SPOKE TO ANOTHER AGENT AGAIN TRYING TO PAY TWO FULL MONTHS AHEAD.
THIS AGENT HAD ME PAY 13.88 TWICE ASSURING ME THAT WAS 2 FULL MONTHS AND CREDITING ME 10.50 LATE FEE I WAS CHARGED BECAUSE OF THE FIRST AGENTS INCOMPETANT MISHANDLING OF MY REQUEST
NOW TTHE 19 OF DECEMBER I GET ANH ALRT THAT YOUR COMPANY OPTIMUM MOBILE TRIED TO PROCESS A CHARGE TO MY BANK ACCOUNT
IT 1130 NOW I HAVW ARGUED WITH ONE CSR AND TWO SUPERGISOR SINCE 7AM THIS MORNING
THE UNDERSTAN THAT TWICE NOW INCOMPETANT AGENTS HAVE NLY ACCOMPLIDHED THE SIMPLE TASK OF TAKING ENOUGH MONEY TO PREVENT ME GETTING LATE FEES
THERE IS CURRWENTLY A 700 BALANCE DUE ON THE AXCCOUNT AND EVEN THOUGH I TRIED TWO MONTHS IN A ROW TO AVOID IT IM GOING TO GET ANOTHER LATE FEE DUE TO AGENTS OF YOUR COMPANY FAILING TO DO THEIR JOB. THR LAST SUPERVISOR OFFERED TO CREDIT MT ACCOUNT 13.88 HOWEVER STATED THAT THAT 13.88 WOULD NOT COVER THE 7 DOLLAR BALANCE OWED (WHEN I TOOK ACCOUNTING A 13.88 CREDIT APLIED TO A ACCOUNT WITH A 7.00 OUTSTANDING BALANCE LEFT A CREDIT AMOUNT OF 6.88 IN THE CUSTOMERS FAVOR) AND UNLESS THE 7 IS PAID TODAY I WILL HAVE ANOTHE TEN DOLLAR LATE FEE AND NOTHING CAN BE DONE TO REIMBURSE THAT FEE BECAUSE IVE ALREADY GOTTEN ONE LAST MONTH
TWICE I HAVE DONE THE BEST I COULD TO PREVENT LATE FEES AND THROUGH ABSOUTELY NO FAULT OF MY OWN HAVE NOT BEEN ABLE TO PREVENT IT
THIS NEEDS TO BE RESOVED IN POSITIVE MANNER NO LATER THAT 5PM CST TUESDAY DECEMBER 20, 2022 OR I WILL REPORT YOU TO THE BETTER BUSINESS BUREAU AND WILL MAKE SURE THIS INCIDENT IS BROADCAST FAR AND WIDE
THERE ARE OTHER ISSUES I WISH TO DISCUSS YOU NE3ED TO HAVE SOME CALL ME PROMPTLY
YOU CAN REACH ME ANY TIME DAY OR NIGHT AT EITHER 325-273-****(OPTIMUM PHONR NUMBER) OR 325-300-****
I EXPECT A CA;LL AS SOON AS POSSIBLE
- Cheap
- Poor slow support when you have a problem
- Horrible customer service
Preferred solution: Ideally both customer service reps and both supervisors should be fired. I would be happy with an admittance of culpability and a apology for the undue stress which was far worse for me than any money's lost Even though I cannot afford monetary losses
User's recommendation: DONT TRUST THE CUSTOMER SERVICE REPS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkThe issue with our service hasn’t been resolved.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not get Altice
Retirement
My cable box's keeps turning off
Terrible prices
User's recommendation: Get dish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakewood Township, New JerseyI am an Optimum customer. Since Altice bought out Optimum, service has dropped
- Poor slow support when you have a problem
Preferred solution: Deliver product or service ordered
User's recommendation: I would have recommended Optimum in the past, but after this experience, probably not. Incidentally, they also tried to sell me cell service, while I was waiting. With this sort of customer service, would YOU sign up?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edison, New JerseyFrustrated Consumer after 38 years of Service
Preferred solution: Let the company propose a solution
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Midland, TexasConflict Res
User's recommendation: Research and review your monthly statements closely
Gift card
Preferred solution: My gift card
User's recommendation: Never
Monopolistic practices and subverting FCC rules and regulations
Preferred solution: Basic cable no box
User's recommendation: Contact your elected officials
Billing. Fees go up and up
User's recommendation: Don’t use suffenlink
Favorable Review
- Resonable proce and service
- Customer services are text
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Service
- Unprofessional
- No service
Preferred solution: Fix the problem. REFUND
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkThey are unprofessional, liars and do not do what they say and promise will be done.
Preferred solution: Price reduction
User's recommendation: I will not recommend them to anyone, not even my worst enemy!
Panne de reseau fibre sfr
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UPDATE talked to TWO MORE CUSTOMER SERVICE AGENTS who both avoided and even refusted to connect me with some higher UP... BOTH stated repeatedly tyhat they had fixed my6 account and there was no past due balance and would recieve no late fee...
these werte alol lies just ;likje the other agents.... the outstanding balance of $7 remained, i got a late fee, a servicer reduction, and shut off.... ive dumped this joke of a service providor like a rotten potato... and gotten a far better deal from another company ....
this division is both operating and it is quite apparent they train their employees as a system centered onm getting late fees by ant means possdible....
i would like to note that optimyum INTERNET division a complete opposite from the mobile side. providing exemplory support and service