Nicholas W Rvf

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Verified Reviewer
| map-marker Plano, Texas

I need my tax form from 2023

Im still having an issue, Ive been completely unable to contact anyone in the company whatsoever. Its as if the company doesnt really even exist. If it werent for the fact that I worked there, in the corporate office, I would think the company was a front hiding some kind of scam ring or something I just need to file my taxes. Please get me the information or someone who can.
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Preferred solution: I need my 2023 tax forms

Thomas K Dyj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Allen, Louisiana

I want to talk to someone

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Updated by user Jan 17, 2023

Never contacted. They insisted I had to pay the inappropriate late fees.

I terminated business with optimum mobile.

It's worth noting again that the mobile division and the internet side are as different as night And day. The internet side got my double payment right...

Original review Dec 18, 2022
o am having problems with OPTIMUM
i have both internet and phone service
TWO SEPERATE BILLS FOR ONE COMPANY IS MORE THAN CONFUSIMG
THE REPRESENTATIVES FOR BOTH SIDE SIDES REFUSE TO WORK WITH ANYTHING FROM TNE OTHET
BOTH SIDES DENY THAT THERE IS A ENTITY OVER THEM
WHEN I SIGNED UP FOR PHONE SERVICE I TOLD THEM THE DUE DATE WAS GOING TO BE A ISSUE ECAUSE I ONLY GET ONE CHECK EACH MONTH ON THE FIRST
THEY COULDNT DO ANYTHING. I DECIDED TO PAY TWO MONTHS SO I WOULD BE A MONTH AHEAD AND THEREFORE AVOID LATE FEES SINCE MY CHECK COMES ON THE FIRST AND BILLING IS IN THE MIDDLE OF THE MONTH, TALKED TO AN AGENT OCTOBER 31 TOLD THEM I WANTED TO PAY TWO FULL MONTHS BILLS THE AGENT SAID IT WAS 17.50 SO I PAID THAT AMOUNT TWICE...
THE 19TH OF NOVEMBER I GET PAST DUE NOTICE AND SERVICE REDUCTION ABND A LATE FEE.
CALLED A SPOKE TO ANOTHER AGENT AGAIN TRYING TO PAY TWO FULL MONTHS AHEAD.

THIS AGENT HAD ME PAY 13.88 TWICE ASSURING ME THAT WAS 2 FULL MONTHS AND CREDITING ME 10.50 LATE FEE I WAS CHARGED BECAUSE OF THE FIRST AGENTS INCOMPETANT MISHANDLING OF MY REQUEST
NOW TTHE 19 OF DECEMBER I GET ANH ALRT THAT YOUR COMPANY OPTIMUM MOBILE TRIED TO PROCESS A CHARGE TO MY BANK ACCOUNT
IT 1130 NOW I HAVW ARGUED WITH ONE CSR AND TWO SUPERGISOR SINCE 7AM THIS MORNING
THE UNDERSTAN THAT TWICE NOW INCOMPETANT AGENTS HAVE NLY ACCOMPLIDHED THE SIMPLE TASK OF TAKING ENOUGH MONEY TO PREVENT ME GETTING LATE FEES
THERE IS CURRWENTLY A 700 BALANCE DUE ON THE AXCCOUNT AND EVEN THOUGH I TRIED TWO MONTHS IN A ROW TO AVOID IT IM GOING TO GET ANOTHER LATE FEE DUE TO AGENTS OF YOUR COMPANY FAILING TO DO THEIR JOB. THR LAST SUPERVISOR OFFERED TO CREDIT MT ACCOUNT 13.88 HOWEVER STATED THAT THAT 13.88 WOULD NOT COVER THE 7 DOLLAR BALANCE OWED (WHEN I TOOK ACCOUNTING A 13.88 CREDIT APLIED TO A ACCOUNT WITH A 7.00 OUTSTANDING BALANCE LEFT A CREDIT AMOUNT OF 6.88 IN THE CUSTOMERS FAVOR) AND UNLESS THE 7 IS PAID TODAY I WILL HAVE ANOTHE TEN DOLLAR LATE FEE AND NOTHING CAN BE DONE TO REIMBURSE THAT FEE BECAUSE IVE ALREADY GOTTEN ONE LAST MONTH
TWICE I HAVE DONE THE BEST I COULD TO PREVENT LATE FEES AND THROUGH ABSOUTELY NO FAULT OF MY OWN HAVE NOT BEEN ABLE TO PREVENT IT
THIS NEEDS TO BE RESOVED IN POSITIVE MANNER NO LATER THAT 5PM CST TUESDAY DECEMBER 20, 2022 OR I WILL REPORT YOU TO THE BETTER BUSINESS BUREAU AND WILL MAKE SURE THIS INCIDENT IS BROADCAST FAR AND WIDE
THERE ARE OTHER ISSUES I WISH TO DISCUSS YOU NE3ED TO HAVE SOME CALL ME PROMPTLY
YOU CAN REACH ME ANY TIME DAY OR NIGHT AT EITHER 325-273-****(OPTIMUM PHONR NUMBER) OR 325-300-****
I EXPECT A CA;LL AS SOON AS POSSIBLE
View full review
Loss:
$20
Pros:
  • Cheap
Cons:
  • Poor slow support when you have a problem
  • Horrible customer service

Preferred solution: Ideally both customer service reps and both supervisors should be fired. I would be happy with an admittance of culpability and a apology for the undue stress which was far worse for me than any money's lost Even though I cannot afford monetary losses

User's recommendation: DONT TRUST THE CUSTOMER SERVICE REPS

1 comment
Thomas K Dyj

UPDATE talked to TWO MORE CUSTOMER SERVICE AGENTS who both avoided and even refusted to connect me with some higher UP... BOTH stated repeatedly tyhat they had fixed my6 account and there was no past due balance and would recieve no late fee...

these werte alol lies just ;likje the other agents.... the outstanding balance of $7 remained, i got a late fee, a servicer reduction, and shut off.... ive dumped this joke of a service providor like a rotten potato... and gotten a far better deal from another company ....

this division is both operating and it is quite apparent they train their employees as a system centered onm getting late fees by ant means possdible....

i would like to note that optimyum INTERNET division a complete opposite from the mobile side. providing exemplory support and service

Wanda R Lju

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Verified Reviewer
| map-marker New York, New York

The issue with our service hasn’t been resolved.

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Its been a month that Im paying for cable service and Im not getting the channels Im paying for. We have reached out to them so many times and nothing has been done.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not get Altice

Anonymous
map-marker Plano, Texas

Retirement

Yes I was needing to speak with someone about my retirement. I worked there a few years ago and I had a retirement plan with them I forgot about
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Anonymous
map-marker Eastchester, New York

My cable box's keeps turning off

Yes there is, I have tried calling multiple times I think the main box is defected and needs replacement.
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Anonymous
map-marker Litchfield, Connecticut

Terrible prices

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Customer service doesnt speak English. Price hikes are guaranteed to go up every three months. If you call to try and downgrade they try to convince you you have the best deal.
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User's recommendation: Get dish

David L Hjq

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Verified Reviewer
| map-marker Lakewood Township, New Jersey

I am an Optimum customer. Since Altice bought out Optimum, service has dropped

My phone service was disconnected by Optimum yesterday midday, in error. I didn't know why I suddenly had no service. When I called Support, I was told that there was an outage in my area and service would be back in about 30 minutes. Several hours later, I still had no service. Tech support said they showed that I had internet only, that my phone service had been disconnected. I never made any such request. They said I had to call the sales department to have the phone service "added back" and to request the same number. By then the sales dept. was closed, so I called them this morning. I spent almost an hour on the phone this morning with an agent. She finally told me that it was done and that a representative would be calling be shortly to confirm that it was back on, within about 15 minutes. An hour and a half later, I still did not have service back. I called again and was told that there was an order to switch it back on and that it usually takes 3 to 4 hours. I said I needed it back right away, that it was their mistake and they should fix it. He said he'd see what he could do. He called back at 10:55 and said to keep his call open so he could speak to us right away. After I'd been on hold for an hour, and the rep said to hang up and he'll call me back. No time frame on that. It's about three hours since my first phone call to them this morning, and i STILL have no dial tone. I DON'T UNDERSTAND WHY IT'S SO DAMNED HARD TO RECONNECT OUR LANDLINE! I'm sure it didn't take this long when they erroneously disconnected us! I have the name of their CEO but no contact information. D.L., New Jersey
View full review
Cons:
  • Poor slow support when you have a problem

Preferred solution: Deliver product or service ordered

User's recommendation: I would have recommended Optimum in the past, but after this experience, probably not. Incidentally, they also tried to sell me cell service, while I was waiting. With this sort of customer service, would YOU sign up?

Peter S Ojk

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Verified Reviewer
| map-marker Edison, New Jersey

Frustrated Consumer after 38 years of Service

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We have been Cablevision/Altice customers for 38 years now. Since we install Altice we have had nothing but issues with our phone service (haven't been able to use our land line phone in over a year) as well as internet connectivity being consistent and dependable. Our most recent issue started on August 5th when our internet connectivity. We have had numerous technicians her to attempt to fix the problem and each time some comes we are told a different story. First we need to rewire the house, another time the signal strength coming out of box at the curb isn't strong enough, then a new line needed to be added. Another time when a additional cable line was added, the phone finally resolved our phone issue yet internet was still sporadic. Several of the technicians on more then one occasion said to replace Altice as it is nothing but a headache and doesn't work effectively and switch back to the Samsung legacy boxes and modem. After the frustrating experience we've been having, I did call and request a return to the legacy system. Last Saturday a technician came out, tried in earnest to convince me to stay on Altice and said everything was fine (that day). I requested that he change out the boxes as was ordered. I was informed that he did not have enough Samsung boxes (2 in his truck) to replace the 6 Altice boxes we have in the house. He started to replace the main Altice box and then the one box in the family room only to tell me the signal strength was not strong enough (yet again when 10 minutes earlier he said everything was working fine) and he couldn't do anything about more. I said that in as much as the Altice system was working minutes ago, please reinstall Altice and be done with it. I was told that he had to contact his supervisor. Minutes went by and when I went to see what the resolution was I found out that he left the house and was gone. All of the equipment was left on the floor, the TV's unplugged and we were without phone, TV or internet and out ring door bell and Alarm system we dis-functional as a result. I then had to spend the next 2.5 hours on the phone with tech support in order to restore our service. During this time I discovered that the phone line had a broken piece that was not allowing it to connect to the modem securely. An Appointment was made for a new phone line to be installed. At the end of my conversation with tech support we determined we had 2 Samsung boxes, a modem and then 4 small Altice boxes all working but not effectively and needed a new phone line. When my called yet again on Monday 8/30 - 4 weeks later, she spoke with Mosima in customer service who said that Altice doesn't work well on the 200 speed we've had from day one of the installation. Why wasn't this explained to us when we installed ALTICE ? She said she was going to increase our speed to 300 and have a technician return for a 4th appointment to reinstall Altice. When the technician arrived, he said that both appointments had been combined and he would take care of everything. When I mentioned the phone line I was informed that you no longer install phone lines and he didn't have enough cable to run a ne line. Ultimately I had to provide him with a phone jack that I had previously purchased and he was able to splice the phone line into the jack and then provided a new cable from the jack to the modem. At that time I was told again that the signal strength was not good and to return to the legacy system. I was told we had to call again and make this request all over again..... I though he was here to FIX the problem, I guess not. Now we have another service appointment scheduled for this Wednesday and I am not confident that this will resolve our issues. I realize you have a monopoly here in our area as we have no choice. I am going door to door today to have my neighbors sign a petition to get Verizon FIOS as an alternate choice so we aren't held captive to terrible service and inadequate customer service. I am paying the equivalent of a car lease to watch TV and have internet service and shoddy phone service at best. In then end after 38 years of being a good customer, I am frustrated beyond belief.
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Preferred solution: Let the company propose a solution

User's recommendation: Buyer Beware

Daniel A Txz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midland, Texas

Conflict Res

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To whom it may concern; I am writing to provide you with further details regarding my interactions with your company whom provides services to the Midland, TX area. I originally called to inquire about the inflation to my bill and the subpar services I had received over the last year. I underwent 4 separate connections beginning with the customer service representative, Bella. I was then transferred over to the retention department following my expressed disappointment in your company. I again, had to explain my situation and my disappointment. She stated (couldn't understand her name) she could not help me due to disconnect of services. I asked if there was any way to look at my account history and she stated she could not unless I paid the past due balance, which to me seemed ludicrous. I further explained I was not going to pay your company until my concerns were resolved. She stated she could not help me and I was again transferred over to another department. The gentleman named "Omar" asked me again as to why I was calling. Being the third time explaining my situation, I was short in my explanation. He went on to say what is wrong with you, are you ok? I said I'm fine, I need someone to please resolve my issues or I will be forced to find another service provider. He then went on to say "if you don't want to pay find someone else". Once again, I reiterated the fee was not of concern, it was my poor services and treatment. I had experienced no internet service for approximately 3 months and continuous drops in service. As you know, the pandemic forced most people to work from home so it was imperative I had reliable service. Now very quickly, I handle high risk multimillion dollar contracts as a risk analyst, so drops in service are completely unacceptable. I ended up having to use my cell phones' Hotspot to meet with potential clients. I explained this to "Omar" to no avail. He again replied with you must pay your bill to have any further resolution. I stated I do not give a damn about the bill, and I demanded an appropriate review and resolution of said errors. His final response was "I'm warning you" and proceeded to hang up on me. Naturally, I was very perturbed by his treatment of the situation and his poor communication with me. This, was by far, the worst treatment by a company in whom I pay for a service. I called back and was connected with "Mark" whom was very understanding and professional. He did all he could to rectify his coworkers behavior and restored my services for no fee until I could speak with a Supervisor. The call was seamless. However, I was told I would receive a return call from the Supervisor on Friday afternoon of August 13th in approximately 15 minutes. I have yet to receive further communication. I am truly uphauled at the treatment and lack of respect for a customer. Now mind you, I did not call for a handout or a story to not pay my bill. I called to regain my confidence in your team and to provide you with the opportunity to retain my business. At this point it is highly unlikely I will. Please read this letter carefully and treat me in the manner in which, I myself, conduct business. Honesty, Integrity and respect. The lackadaisical action of the Supervisor speaks volumes to me already. Please do not reaffirm my current dismay concerning Suddenlink. I'm not certain this is a daily monitored email but I do plan on calling the corporate office in the event of that no effort is made by your organization , 18AUG2021 to further discuss this matter. I am a no nonsense businessman and feel your team should go above and beyond to serve your customers. I'm certain a man in your position would not last long with the very poor work ethics your subordinates have displayed on numerous occasions. I will be watching for your response in the very near future. I am available 0100 - **** UTC today (16AUG21) and tomorrow (17AUG2021) Respectfully, Daniel C. Azcarate M.Sci.Fin (432) 488-****
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User's recommendation: Research and review your monthly statements closely

1 comment
Valerie D Vdp

I feel your pain this company is very unprofessional and the stock holders only want the end of the year bonus. I have been waiting 6 weeks for service.

(Cable) Dropped internet because it would not stay connected. Every time it rained we were without til some bozo would show up. Old outdated equipment. I wish the state of Texas would go after them.

If I could I would drop them. Small towns are screwed

Robert R Gdx
map-marker Los Angeles, California

Gift card

Call me! 310529**** Mbhhbbbggfghtgg eh jdhbggbdvbgfvvffjfcvhfgbfdfbhte do ohvfcbhfvbbgjnhhvbhvcvbvvccnhghh
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Preferred solution: My gift card

User's recommendation: Never

kissaneg k
map-marker New York, New York

Monopolistic practices and subverting FCC rules and regulations

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Fed up with the cable monopoly. It is bad enough that I now need a cable box to get basic broadcast cable they are now telling me after the fact that there is a $129 service charge to install the box on the floor in front of my tv(they do not install in cabinet or do HDMI hookup) DISGRACEFUL. Anywhere were Verizon is, installs are free and monthly service is cheaper.
View full review
Loss:
$1000

Preferred solution: Basic cable no box

User's recommendation: Contact your elected officials

Anonymous
map-marker San Angelo, Texas

Billing. Fees go up and up

Bill goes up $20 in one month. I have been a customer for years and they just go up and up on my bill and dont give you a reason. All they say is the promotion ended. Poorest customer service I have dealt with. They dont even try to assist or help you at all.
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User's recommendation: Don’t use suffenlink

Charles M Pct

Favorable Review

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I have had the service from the days when they were using the Sprint and AT&;;;;;;;;;;;;T towers, they are now using T-Mobile and AT&T towers with Optimum as their service provider. Other than need for improvement with their customer service I have had no problems with their connection or their signal strength..
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Pros:
  • Resonable proce and service
Cons:
  • Customer services are text
Valerie D Vdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Service

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Been waiting since mid July 2021 for a tech to come out and fix the lines. 1/2 of the channels are heavy pixelated unable to see. Guy canoe out and said yep you and others in your area have this problem. That as on 8/2/21. He told us some one would be out. Guess what day it is. 8/25/21. Still nothing called last week 8/18/21 ofthewoulbehere
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Cons:
  • Unprofessional
  • No service

Preferred solution: Fix the problem. REFUND

User's recommendation: Run

Jacqueline F Qnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

They are unprofessional, liars and do not do what they say and promise will be done.

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Service was supposed to be installed for my mom on Tuesday, today is Friday and still no one showed up. I called after speaking to people who said they would come to find out that I was not even scheduled for a technician....WOW!!! They want you to switch your services to theirs but when it comes to taking care of issues and complaints they are no where to be seen!!! They can't even bother calling to say they are running late or not coming at all and then lie and say they've called and no one is picking up....I'm so done with them!! en
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Preferred solution: Price reduction

User's recommendation: I will not recommend them to anyone, not even my worst enemy!

Anonymous
map-marker Tarbes, Occitanie

Panne de reseau fibre sfr

Les pannes de réseau fibre de SFR à Meudon et communes environnates sont fréquentes ( plusieurs fois par jour et souvent de plusieurs heures ) . il existe un veritable probléme de maintenance du réseau . Mes reclamations n'ont donné aucun résultat ! Je vous informe que j'ai déposé plainte auprés du procureur de la republique pour mise en danger de personnes vulnérables ( pas d'accés permanent aux numeros d'urgence )
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