Lack of Service

This is the 2nd time in about a 2 month span that they have stopped servicing our company. It took 1 1/2 weeks worth of phone calls daily to get them to do what we are paying them for. This 2nd time we are on phone call number 4. We always get the same usual BS response "I'll get a ticket made for your address"...Hah, yeah right. They aren't the only service in town. Why do we keep staying with them?

User's recommendation: Look at other providers. Make this company a last option.

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ID
#2633010 Review #2633010 is a subjective opinion of poster.
Location
Fort Smith, Arkansas

No pickup

Our trash is usually picked up on Fridays, it was not. Called message said they would pick it up on Monday three days later. No pickup called again told this time it would not be picked up until this coming Friday two weeks late. I asked if we could get a week credit for no service I was told no. Only if I hauled the trash off myself and called back for a credit.

User's recommendation: Check out other trash services for the area.

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ID
#2431067 Review #2431067 is a subjective opinion of poster.
Location
Greenwood, Arkansas
New Reviewer

Resolved: My trash was never picked up last week.

Update by user Oct 02, 2020

Company fixed the issue and I have been provided with apology.

Original review posted by user Oct 02, 2020
I called the company and a man told me he would pick up my trash the next day. He was a no show. Ive been a customer for many, many years. I dont want to Trash the company. I just hope they can get their issues resolved.
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Resolved
ID
#2204475 Review #2204475 is a subjective opinion of poster.
Location
Lon Norris, Arkansas

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Verified Reviewer
New Reviewer

Not completely emptying dumpster

Altes Sanitation - Not completely emptying dumpster
The last two Fridays they have not completely emptied our dumpster, left items inside with the dumpster on it's side instead of upright also with trash on the ground outside the dumpster. I called and complained last Friday and I called and complained this Friday, I sent pictures last Friday also. I don't know if the crew has a personal vendetta against us for complaining but this has got to stop. We pay for a service and expect to receive it. I will rate the company once this problem is resolved.

User's recommendation: Report problems so something is done.

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ID
#1927795 Review #1927795 is a subjective opinion of poster.
Location
Lon Norris, Arkansas
Cons
  • Does not empty dumpster
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Complaint