Cara W

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| map-marker Fitchburg, Wisconsin

Faulty Home Construction

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We hired Alterra Design Homes to construct a new single family residence in Fitchburg, WI in 2017. The contract and building plans called for handicap accessibility between the garage and kitchen door for our elderly mom. Handicap accessibility was our only non-negotiable item on the home build. Alterras owner Ryan Werth and his excavator Brad Fuller did not follow the building plans for the level of the garage floor, which led to the requirement for 3 steps leading from the garage to the kitchen and caused loss of handicap accessibility. Mr. Werth repeatedly agreed to fix the problem by putting in a handicap deck/ramp between the patio door and garage service door, but as we neared occupancy he refused. We had been told not to worry about the cost - that Alterra would take care of it. They did not. They refused to provide itemized billing for the final draw, filed a fraudulent lien that we had removed, and eventually turned the problem over to their insurer Frankenmuth Insurance Claims who refused to cover the cost of a handicap deck/ramp.
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  • Did not follow contract or house plans
  • Missed deadlines
  • Low quality work

Preferred solution: Price reduction

User's recommendation: If starting over, we wouldn’t hire this company to build a doghouse.

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