Anonymous
map-marker Madison, Mississippi

Doesn’t work -no help

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First step is to try up down maneuver but it will not do that. As soon as it is inches off the ground it makes a hard right and crashes to ground. There is no help number to call. Very expensive but no way to get help or return it. I tried sending emails but never got any answers! Please do NOT BUY THIS DRONE. You have been warned.
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User's recommendation: DO NOT BUY

Resolved
Rick k Ukn

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Verified Reviewer

Resolved: Customer support / warranty

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Updated by user Oct 18, 2020

Company fixed the issue and I have been provided with product replacement. After initial review the company immediately responded and replaced damaged aircraft..

Original review Oct 12, 2020
After two months and less than 10 flights of owning a drone, the drone and controller lost connection with each other and the aircraft crashed. I emailed Altair aerial and got a response from Matt Cookson. Through a series of emails I have explained to him that it needs to either be repaired or replaced and he refuses to respond to my emails.
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Loss:
$384

Preferred solution: Repair or replace my aircraft

User's recommendation: Don’t waste your hard earned money!

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