Ariajalal M
map-marker Richmond Hill, Ontario

They destroyed our car

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Hi, my name Ramina. Recently we leased Nissan Murano night edition from Newmarket location. After almost 6 months we went for oil changing in Richmond Hill location. My husband picked up the car, but while he was driving to home, he noticed a weird sound. l called the dealership back, and they ask me to bring the car to check. I changed so many plans to find time to go back there. They checked my car and said we know what it is. They ordered some parts and ask us to come back next week to drop the car. We changed more plans to do it and go to work without car. (As long as they create that issue for us, they should provide rental car) They said everything is fixed, there is no sound anymore. We went to pick up the car after services hour. Thank god we checked the car right away around the Nissan plaza, But the sound was existed, and worst sound added on top of it. I went in side and talk to GM, and he sent one specialist to drive with us. He heard both sounds and figured it out. They called us on May 2nd and came to our work and switch our car with rental and fix our car. I called them and said we don't accept the car unless you fix it. Then in the evening they brought our car back with the same sound and wasted our times when we were at work. The GM said we don't hear any wired sound. The wired sound is not the problem for a brand-new car. They are presenting the brand-new Nissan cars with weird sound And pretend that is normal. By the way, we sold our 2006 car because a kind of sound didn't satisfy us anymore while we were driving. Anyway, They scheduled us for May 3rd for the 4th time to go there and take more time from us and probably after ordering the parts we should go for the 5th time. (As long as our car is lease we are limited on Mileage and the gas price is not making sense to do many back and forth also we were paying for brand-new car not for the car that opened and repaired 2 times already.) l need serious explanation to know how do you hire Mechanics or managers that they don't know how they do oil change or how do they fix the problems to make customers happy. But we are guessing they dropped our car from the jack, that's why we have new problems in our car. If no one in Nissan can help me, should l talk to COMIC. Also, I wanted to post review on their location l found out l am not the only angry customer also one of my close friend was there and wrote bad review.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't go there even for oil changing

Erik H Thv
map-marker Richmond Hill, Ontario

Sales will NOT Honor Signed Lease Agreement

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In July, 2017, I approached Nima Momenzad, a Sales Consultant with Nissan Alta in Richmond Hill, to replace our leased 2012 LEAF with a 2017 LEAF. He drew up a Lease Agreement for a 2017 LEAF, Model S, at $220/month for 3 years. I signed the Lease Agreement and left them with a $1000 deposit. Several texts were sent back and forth, including this offer on Nov. 10/17, "If you wish to go the '18 model Leaf S with the same payment plan, you can do so. Only down side is ... a wait ... " A further confirmation from Nima came on Nov 12: "Because you have placed an order before, I can get the '18 model with the same monthly plan on the '17 when the car arrives." Several other texts continue to confirm order and delivery in the March to June time frame ... and "not to worry". This week, we called Nissan Alta and were advised that Nima no longer worked there and the Sales Manager, Ronnie Lim, said that he would no longer honor our Lease Agreement that Nima and I signed in good faith, along with a $1000 deposit. He only offered us a 2018 LEAF for $440/month, DOUBLE our original signed agreement. Contacting Nissan Finance failed to provide any assistance. We are attempting to contact the General Manager, Robert Brown, of Nissan Alta, but we have not received a return call nor any assistance to date.
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  • Leaf design
  • Communication with the original salesman
  • Integrity of honoring the original agreement
Reason of review:
Poor customer service

Preferred solution: Price reduction

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