ALSA
ALSA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ALSA has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don't ever use Alsa, if you have a problem they will NOT help you".
Consumers are not pleased with Additional Fees and Cleanliness. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Ile-De-France
BUS LEAVING WITHOUT COMMUNICATING IT'S ARRIVAL
I had a bus booked on the 19th of February at 22h30, with the company ALSA. I was waiting in the lobby of the Bercy bus station, where I had a clear view on the tv screen that communicates the number of the stop where the bus would park.
My bus was late and the tv screens said: retard indefiné . This message was there for 30 minutes more or less, when suddenly the bus dissapeared from the list, in the blink of an eye. As there was no employee present at the ALSA reception, I went to the one from BlablaBus, where the employee informed me the bus left without communicating its arrival !!!
I had no other choice than booking a new bus with BlaBlaBus, as it was getting very late and I have a flight to catch tomorrow morning and therefor have to be at Bordeaux before 8h00. So I had to buy a 120 (!!!) euros ticket.
Not only me, but 9 other people were stranded in the same situation.
When a driver is missing 10 people, wouldnt you assume they understand there is something not right?!?!
Also the fact that there was no one present at the reception, shows lack of professionalism.
Alsa now refuses to pay back the ticket because they claim travelers are responsible of finding the bus even if the gate is not shown ; in a station (Paris Bercy) with maybe over 30 busses !!! It's like taking a plane and having no idea where you should board the plane...
I am currently recovering from a stress related illness, so not only did I suffer from financial damage, but also emotional.
- Horrible service
- No english helpdesk
Preferred solution: Full refund
User's recommendation: Don't ever use Alsa, if you have a problem they will NOT help you
Companies Similar to ALSA
BlaBlaBus
“Hello i have been traveling with blablabus the last sunday and my suitcase got broken at the trunk and...“
Megabus
“I was sent an email just four days before my reserved trip to NYC. It stated that Megabus was cancelling...“
Greyhound
“Greyhound canceled a connecting bus from Boston to Tulsa. I had a 16-hour difference between buses. They...“
redBus
“Incident Details: Date of Travel: 16-Aug-2024, 23:30 (bus arrived at approximately 00:15). Bus Operator:...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.