ALSA Reviews
ALSA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ALSA has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied with a 100% unfavorable distribution, citing rebooking issues and warnings like "Don't ever use Alsa, if you have a problem they will NOT help you".
Positive Feedback
No positive aspects are highlighted in the recent reviews.
Negative Feedback / Risk Areas
- ALSA customer complaints note ticket non-delivery and missing buses without communication.
- Billing concerns and refusal to issue refunds after disruptions were reported.
- Poor on-site customer service and high price level create financial and emotional strain.
Key Takeaways for Future Customers
- Check ALSA reviews and confirm ticket receipt before travel.
- Be prepared for potential refund disputes and limited customer service support.
- Consider alternative operators or backup bookings for critical connections.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ALSA has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied with a 100% unfavorable distribution, citing rebooking issues and warnings like "Don't ever use Alsa, if you have a problem they will NOT help you".
Positive Feedback
No positive aspects are highlighted in the recent reviews.
Negative Feedback / Risk Areas
- ALSA customer complaints note ticket non-delivery and missing buses without communication.
- Billing concerns and refusal to issue refunds after disruptions were reported.
- Poor on-site customer service and high price level create financial and emotional strain.
Key Takeaways for Future Customers
- Check ALSA reviews and confirm ticket receipt before travel.
- Be prepared for potential refund disputes and limited customer service support.
- Consider alternative operators or backup bookings for critical connections.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I haven’t got my ticket get event i paid
i have paid.but havent got my ticket yet .thought I have to travel 1:20 .21 july
Montpellier to paris .Muijibur Rahman chowdhury
User's recommendation: rebooking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Île-De-France
BUS LEAVING WITHOUT COMMUNICATING IT'S ARRIVAL
- - Bus delayed then vanished from Paris Bercy screen.
- - No ALSA staff; BlaBlaBus said it left unannounced.
- - I paid 120 euros to BlaBlaBus; nine others were stranded.
I had a bus booked on the 19th of February at 22h30, with the company ALSA. I was waiting in the lobby of the Bercy bus station, where I had a clear view on the tv screen that communicates the number of the stop where the bus would park.
My bus was late and the tv screens said: retard indefiné . This message was there for 30 minutes more or less, when suddenly the bus dissapeared from the list, in the blink of an eye. As there was no employee present at the ALSA reception, I went to the one from BlablaBus, where the employee informed me the bus left without communicating its arrival !!!
I had no other choice than booking a new bus with BlaBlaBus, as it was getting very late and I have a flight to catch tomorrow morning and therefor have to be at Bordeaux before 8h00. So I had to buy a 120 (!!!) euros ticket.
Not only me, but 9 other people were stranded in the same situation.
When a driver is missing 10 people, wouldnt you assume they understand there is something not right?!?!
Also the fact that there was no one present at the reception, shows lack of professionalism.
Alsa now refuses to pay back the ticket because they claim travelers are responsible of finding the bus even if the gate is not shown ; in a station (Paris Bercy) with maybe over 30 busses !!! It's like taking a plane and having no idea where you should board the plane...
I am currently recovering from a stress related illness, so not only did I suffer from financial damage, but also emotional.
- No english helpdesk
- Horrible service
Preferred solution: Full refund
User's recommendation: Don't ever use Alsa, if you have a problem they will NOT help you
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