Als Snowmobile Shipping Service Review

Would not recommend buying anything from them. The part I was told I was getting was not the one I got. When it came to return it they fought me tooth and nail. If you find it somewhere else and it cost more do it. In the long run it will be better for your mental state . Costumers are not on their top to keep happy!
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ID
#1005104 Review #1005104 is a subjective opinion of poster.
Reason of review
Order processing issue

Wrong part,bad top end,bad customer service

Head gasket leaked antifreeze into the bottom case from a top end rebuild done by an *** in saratoga named John C----o,causing the engine to hydraulic and broke the block.Ordered one from al's.Salesman told me that the 09 eng. they had would work.NOT THE SAME.Had to change the rotor and some other things,which they sent to me,but had to send my 08 parts in return at my expense.He also told me that they would give me a full core credit on my blown eng.which made no sense to me, since I had told him that the block had a big hole thru it,but that's what he said.Didn't even give me half of the core charge back.Had it installed by a ski doo dealer.Eng. made top end noise on first fire up,had to have new cylinders,pistons and rings done.No help from al's on the cost after 3 calls.This happened in 2012
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ID
#770295 Review #770295 is a subjective opinion of poster.
Location
Clifton Park, New York
Reason of review
Order processing issue

Al's Can't Rebuild Ski-Doo Engines Worth a ***

i took my ski-doo to al's for the rebuild of a seizure ($1800). i picked it up, rode it about 10mi and noticed it was leaking oil. i brought it back to the shop and it turned out that they didn't reconnect the oil intake line?! they reattached and off i went. the sled melted down again within 200mi at about 50mph in fluffy snow (almost ideal operating conditions for that machine). i took the sled back to them and they said it suffered a "four corners" seizure, but couldn't determine the cause. they said they'd meet me in the middle no the rebuild. what that meant is, they gave me $200 off the parts. the work still cost me an additional $1400. this was at the end of a season. early the next season, the machine seized again. in retrospect, i think the block was probably defective before ever taking it to al's. that said, given their position as a leader in rebuilds, they should have identified that in their work process. i wouldn't have submitted this complaint, but i saw that others have had similar problems with them.
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1 comment
#1071460

No defective block. That just does not make any sense. Missing critical measurements or damage is more likely,

ID
#379986 Review #379986 is a subjective opinion of poster.
Location
Montpelier, Vermont
Loss
$3200

No problems with Al's !!!!

I don't see this as an equal forum, only for complaints. Not really fair to Al's or perspective customers. I have been dealing with Al's for all my snowmobile life, 30+ years. I have utmost respect, they try their best and do a good job in doing so. I pulled up to Al's with an unexpected torn track which would have put a damper on the entire weekend with friends. They had me back on the trail withing 3 hours and the guys stayed late to accomplish this, thank you again guys! I would HIGHLY recommend Al's to anyone!!!! Steven Dukette, Troy, VT
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ID
#292176 Review #292176 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
New Reviewer

Al's ripped me off for $2000

after seeing other complaints I wanted to write because i had bought a motor at al's with similliar results. it only lasted the first season and cylinder was seized. i took the motor out at my own cost had the symptoms diagnosed at a proffesional shop where the discovered that inferior parts and a combination of poor mechanics was the cause of the meltdown. as with the other complaint i was also told by the manager at al's it was the fault of my mechanic and my carbs and my gas. not their fault i spent my money on their engine. i was told that seriously.. never would sugest going to al's for any reason unless your into getting RIPPED OFF!
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4 comments
#1098569

thats why i only go to als for parts and fix my own *** so i know what and how it was done

#1071463

A piston "melt down" is a tune-up issue, you ***. As in, come one should "tune-up" your mouth with a big fat ***.

#252274

I have been a customer at Als for several years now WITH VERY GOOD Results!! Many motors later, they have stood behind all their work.

The Service manger is very perfessional and always helps me out. The tech's also know what they are doing since they work on all makes and models. These pissed of customers should really get a life! Everyone is a mechanic now adays and know everything about everything.

It was probaly your fault and ran it out of oil or they did not run extra oil and gas. It is not AL's snowmobile fault for these motors only yours, and your the Dumb *** for putting $2000.00 into a sled that is only worth $1000.00 running!!!!!!!!

#746674
@PissedConsumer252274

Some of your do it your self mechanics,Dont know that turning a nut or bolt is just wrenching.Knowing what took the motor out the frist time is were the mechaics and tech,work come in.Mike.11/23/2013,at11:15 am.

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ID
#222881 Review #222881 is a subjective opinion of poster.
Location
Old Town, Maine
Loss
$2000
New Reviewer

Al's snowmobile scam_artist's ripped me off for 1200 dollars

originally thinking i would have a reliable snowmobile to ride for a few seasons, i made the mistake of assuming a newly rebuilt motor i bought from a big company was the solution.aparently not? after purchasing a rebuilt motor from al's for $800 and also paying $500 to have it istalled i got a grand total of 30 miles before the motor had another issue and the sled was unusable. this was last february. after speeking to someone at al's i was told to bring the motor back assuming they would be going good for it.also wanna add that al's snowmobile shop is about 8 hours away for my house. so obviously wasn't cheap or easy to get the time to drive for 8 hours to take care of a problem i should never had. also was wrong to assume that al's would fix the motor that blew 30 miles into it. three weeks after dropping off the sled they called me asking how i wanted to pay for the second " rebuild" seriously.. so for another $400 dollars i got my motor back again under the assumption it would last a few years. again i was wrong. the person at al's blamed everything from water in the gas to the initial instalation. so i took my sled to a polaris dealership they changed my jets in carbs drained my gas and set sled to factory specs. for another $300 that is. after riding it for thirty miles again the motor has blown.. i cannot say enough bad things about this place. I am a carpenter and could not imagine trying to charge someone to fix the same thing i supposibly just got paid to do to begin with.
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3 comments
#746677

Some of your do it your self mechanics,Dont know that turning a nut or bolt is just wrenching.Knowing what took the motor out the frist time is were the mechaics and tech,work come in.Mike.11/23/2013,at11:15 am

#251465

three weeks since my message to the better business bureau. still no response and still haven't rode the sled i put two rebuilt motors into in the last year from als *** shop.

justwanna advise everyone to take their business anywhere else. anywhere really. also encourage any comments of others past experiances of als snowmobile..

newport vermont. wayne bachelder

#248274

still no calls back about the motor. still haven't rode the sled i put $1200 in al's is the biggest bunch of rip offs ever.. so uncincerly,

waynebachelder

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ID
#220063 Review #220063 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$2000

Al's Snowmobile Vermont

BUYER BE WARE!! AL'S SNOWMOBILE SHOP RIPPED US OFF! FIRST SENT WRONG PART, WE SHIPPED BACK IMEDIATLY AT OUR COST. NEVER GOT REPLACEMENT PART, CALLED THEM BACK THEY WANTED THE BAD PART, SENT THEM THAT AT OUR COST. ALL THIS OVER A MONTH AGO CALLED THEM YESTERDAY THEY SAID THEY DIDN'T RECEIVE THE OLD PART AND WOULD ONLY GIVE A STORE CREDIT OF 30. I PAID THEM 44.97 I CALLED BACK THIS A.M. AND NOW TOLD THEY RECEIVED AN EMPTY BOX! THEY REFUSE TO SEND OUR BAD PART BACK AND REFUND MY MONEY! AL'S SNOWMOBILE RIPPED US OFF!
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9 comments
#1571304

ordered a good used cylinder and received a worn out cylinder which needs a new sleeve bad business

#1264281

Al's is the best, all ways helped me with all my parts, and service. Best experience ever. A+

#1071659

Man,that is wicked ***!!!! Thanks for the warning!

#264695

after purchasing a motor from them that blew the first thirty miles it was run they told me to bring the motor back. i was under the impression that they wre going to reimberse me with a motor that actually ran.

couldn't be more wrong. they supposibly rebuilt the motor. well one side at least. which rears the question could a sled ever run correctly with two different size pistons and different bore size of cylinder?

seriously would like to hear from anyone that would be able to answer that. anyways after getting the *** rebuild back and getting it installed by proffesional polaris dealership the motor burnt out the pistons again. i would strongly suggest people uae caution when dealing with this company.i would not let them work on my bicycle. not even joking.

their lack of proffesoinalism and *** poor attitude towards their customers will eventually flush their business down the toilet where it belongs because honestly what they sold me was *** to begin with.

and they know it.. most unsincerely wayne bachelder

#746669
@PissedConsumer264695

Yes I seen it done,on the two size pistons,in the same motor.And it works.Dont like,BUT it works.Mike,build lots of motors.11/23/2013.at 10:51 am.

#200121

Never had a problem with Al's, I would highly recommend them.

#106194

The BANK refunded my money!

To date Al's Snowmobile has not taken our calls to work this out. Yet they are happy to lie in response to my posts.

Al's Snowmobile refused to refund our money or send our part back. Thanks to my bank at least our original payment was refunded.

#104380

Sorry guys it was UPS not FEDX and just got the package today???? Here is a copy of the tracking for said package, mailed to them on~~~01/6/10 I hate it when people call me a lier! Please check out the UPS tracking info copied and printed from their site. please read on detailed by UPS. Tracking Detail

Help

Your package has been delivered. To view Proof of Delivery, please select the link.

Tracking Information

Tracking Number:

1Z457844****099713

Status:

Delivered

UPS has delivered the shipment

Delivered

Delivered On:

01/08/2010 3:36 P.M.

Signed By:

BELLOWS

Location:

FRONT DESK

Delivered To:

NEWPORT, VT, US

Shipped/Billed On:

01/06/2010

Type:

Package

Service:

GROUND

Weight:

2.00 Lbs

#104311

Als sent the right part for the year and model the customer asked for. Customer gave the wrong year so we asked this customer to send the old one to match up.

They said they sent the old one back with the one we sent them.

It was not in the box with it. Today we received their old one in a separate box and we are trying to match it up to theirs to help the customer get the right part and know what year they may have.

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ID
#167643 Review #167643 is a subjective opinion of poster.
Location
Monroe, Louisiana

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