Makailah Qya
map-marker Saint Louis, Missouri

Surprised at the previous comments

I thought it was a very good local grocery store for that small of a town. They serve hot food and have a fairly good variety of items. They even supply household goods, clothes, and other odds and ends for the visitors from out of town. I wonder. Is this still the same management? 2013 verses 2019? And I am not sure the specific problem based on your complaint. You say they didn't resolve your problem, but without specifics, that could easily be a policy issue, or the lack of having an item you desire but they don't supply, or it could be she said something mean or ignored you. What specifically was wrong with the customer service? It doesn't matter if she was young, other than for us older people to remember that she was young and perhaps would be an opportunity to politely direct her in your knowledge with patience and kindness. Plus, to those reading this, the information is vague and based on perception. Perception is like an opinion and everyone varies. My perception of the several times there while visiting my parents in Pittsburg is that the service is adequate and exceeded my expectations.
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map-marker Faucett, Missouri

Alps grocery store - Diabetic Products Review from Faucett, Missouri

Store does not cater to people with diabetes. No sugar free items.
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sugar Free tang was the best ever. You people are idiots to discontinue it.

I don't know what else to say .

diabetes is rampant and the demand for sugarfree tang will do nothing but grow in the future.kraft is going to regret discontinuing this. I will make it mymission in life to cause as much trouble as i can forthe misstep.

Makailah Qya
reply icon Replying to comment of Guest-1077474

Pardon me, but what has this got to do with Alps?

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Bradley E Tvl

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Verified Reviewer
| map-marker Boston, Virginia

New employees need training,including new management. Poor Customer Service!

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I wonder who is responsible for stores like Alps? I watched the Current TV special " Wall-Mart the high cost of low prices" It is a very sad documentary and I see that happening to our Alps in Pittsburg, Mo. Today the only way the small guy can stay a float is Customer service, customer service, customer service! A fair price is also needed. I have always supported independent grocers, but today I was saddened and turned off at the Alps in Pittsburg, Missouri. None of the regular employees were there. The person calling herself the manager, was very incapable of what is expected of a true manager. She was both young and inexperienced as proven by her lack of any attempt at resolving a problem and failing at the 3 most important things to retain a customer. Customer Service, Customer service, Customer service! This person even went so far as to make me feel like it was my fault they could not take care of me. I am the Customer, Right? Anyway, fighting a major conglomerate like Wall-Mart is tough enough without *** off your existing clientele.
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1 comment

I love Alps I Pittsburg in Mo. People are friendly always.

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