Alpine Van lines Reviews
700 CLAIMED LOSSES
4 TOTAL REVIEWS
Perfect moving company
I'd definitely recommend them for moving! I called around and they had the best price for moving our one bedroom house. They even give you a slightly cheaper rate if you pay cash. I called about 2 weeks ahead of our move date and they fit us in no problem. They gave us a one hour time frame (between 9 and 10am) on our moving date in which they would show up, and they were there at 9:00; they even gave us a courtesy call at 8.30am as a heads up that they'd be there in 30 minutes. They hustled and were very careful and considerate of our belongings, taking the time to use the many blankets taped around and plastic wrap to wrap our furniture that would scuff or dent easily. I'm very happy to say I have not noticed one knock, scratch or dent in any of my furniture! They even had 4 cardboard wardrobes that we could hang out clothes up in! All that was included in the price. I had booked them for 3 hours, and they only went 30 min over, and I have to say it wasn't for a lack of them trying to make it in time! They were polite and very professional movers! They never complained and moved so quickly, we were very impressed!! If we have to move again at all in the future, there's no doubt I will use this company again!!
- What can i say thank you
Reason of review
Thank you Alpine Van lines for the best moving experience
As much as we all hate moving, from time to time you have a great experience. This was the case for me and Alpine van lines. They were supremely professional and helpful. The first time I called I knew that I was in good hands. I had contacted a few other moving companies only never to receive a return call or prompt response. Once I called Alpine van lines, they answered on the first ring, took all my info and had an estimator at my house within a very short amount of time. They showed up ahead of scheduled, wrapped and moved me with efficiency. I hate moving, but these folks made it just a bit easier.
Looted., threatened, damaged
This is a bunch of people looting money. I was contacted by Nicolas and gave me a quote of 2100 dollars, He was chasing me like mad. When I said I have quotes 500 dollars less than that he asked , he suddenly reduced to 1679 with the following conditions 1. The rate is fixed as long as I don't increase the items ( I provided all the dimensions ) and he estimated for 550 Cubic Feet 2. The quote will be reduced if they take less space. I have emails to prove this After taking 25 % as advance the guy disappeared. Tried to contact him by phone / email and no response . Finally i contacted the credit card company to dispute the payment . They said the payment was made to Alpine and provided a contact number . I called the number and YARON picked up the call. After many follow ups 3 guys showed up with a Enterprise Rental truck and said I have to pay more as they don't think this will fit in 550 CFT. They forced me to sign a revised estimate for 600 CFT if they need to load . As my lease was expiring on that day , I had no choice. When they actually loaded it took only 480 CFT and the driver was sincere enough to give me a final contact for 480 CFT which translated to 1412 USD . The guys left . After 4 hours I am getting calls from Yaron that , I have to pay the original 1679 else they will drop off the stuff at some storage in VA and they are not responsible for anything . I told them to bring the stuff and discuss . Then they disappeared Never picked up my call . Finally I had to switch off the caller id and they picked up. Finally they showed up today and refused to even open the truck unless I pay the full old estimate ( 1679 USD ) in CASH. They took the complete cash . When he opened the truck I had to cry . Most of my stuff was broken into pieces . 3 expensive Ikea bookshelves where broken into multiple pieces . One bookshelf was not even brought in and they said they had to throw away as it was crushed into pieces . My table was broken into 7 pieces . Dressers were broken. When I refused to take the delivery of the broken pieces , they dropped in front of my door and drove away without even providing a receipt for the money I paid. They said I have to go and register claim in csipros.com if I have claims . I can post the pictures of the broken pieces lying in front of the door This is extortion and looting . They took 25 % more that any other carrier . I lost almost 50 % of my stuff. I am going to file with BBB and also with any consumer protection forums now. I have the photographs , the documentary evidence for all the information provided above if anyone would like to have a look to ensure that I am right These are 2 guys with some fictitious names ( Nick and Yaron ) running around with a enterprise truck and looting people . All the positive feedback is by those people only and you can really say that looking at the time and the comments posted Read more: http://www.mymovingreviews.com/movingreviews/alpine-van-lines-looted-money-scammers-18221#ixzz2b6US9vsk
I was set up and robbed
March 2013 i hired Alpine van lines. Based in Florida. I was told my belongings would reach me safely. I moved from NC to AZ due to illness. My furniture went through three companies before it got to me. The guys who bought me my belongings was drunk. They said they couldn't unload unless i paid the balance which i did. When they unloaded my things half my things was missing. Alpine tells me they did not know about this third company. I made a police report no one call me back. I left a message with BBB no one called me back. I wrote the congressman fof AZ. They couldn't help. Alpine after finally calling me back basically laughed at me. Along with my belongings was my medicine which is a controlled substance. It's a shame how people go through this kind of *** and can get no help. Still to this day it depresses me.
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