Anonymous
map-marker Chicago, Illinois

Havnt received order

Not satisfied I ordered mens robe and house shoes a week ago last Friday and still haven't gotten them
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User's recommendation: I dont

Terry G Esb
map-marker Elizabeth Township, Pennsylvania

Havnt received order

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I ordered Mens house coat and slippers a week ago last Friday and havnt received order. Has my order been sent?
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Loss:
$85
Pros:
  • I dont know
Cons:
  • Communication

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure to write down order no.

Anonymous
map-marker Pooler, Georgia

Looking for a specific pair of swiss alpine women's moccasins color is chestnut size 9

I didn't have a problem I was just wondering if I can find out when the alpine swiss chestnut moccasins size 9 will be available?
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Anonymous
map-marker San Lorenzo, California

I did order a jacket wrong size (M) and I sent it back to replace it for small size the amount is $44.09 and the order # is 115751, please send me small suze

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I have not heard from you yet and please is you have time can you send me a message what is gonna happen with my order
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User's recommendation: Make sure you order the right size

Anonymous
map-marker Hot Springs Village, Arkansas

Return items

Both size coats are too small. The quality of the merchandise is as expected but the garments run small.
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User's recommendation: Use caution when ordering any merchandise online. You may wish to research customer comments.

Anonymous
map-marker Indianapolis, Indiana

Beware of the misrepresentations

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I bought a jacket that was described to be 100% wool but it arrived as an ugly 70% polyester. They told me they made a mistake.

Alpine Swiss didnt respond when I screenshot many other items they misrepresented. They told me they dont sell anything that is 100% wool and yet they market many coats on Amazon,Walmart and their own site as 100% wool. This is highly unethical. Initially they tried to charge me to return an item I didnt order.

I sent numerous messages asking them to cover shipping, costs to package and print label and insert, cost to cover 45 minute trip to ups, etc. they refused to offer any accommodation. When a company pulls a bait and switch customers shouldnt be obligated to incur costs shipping something back they didnt order.

They wouldnt even cover the cost for a pick up which is further proof this company is shady. I have reported them to FTC because they are in violation of the regulations.

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User's recommendation: Buyer beware

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