Alpine Electronics
Alpine Electronics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alpine Electronics has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied; rating distribution shows 75% unfavorable and 25% positive.
Key Takeaways for Future Customers
- Search Alpine Electronics reviews for recurring customer complaints about support and repairs before buying.
- Expect good sound quality but verify warranty and repair options.
- Confirm contact methods and that your email is current to avoid communication issues.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and unresponsive support.
- Many complaints about failed units with no repair or exchange help.
- Problems pairing, firmware updates causing failures, and limited product customization.
Positive Feedback
Reviewers note nice sound systems and strong audio performance despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alpine Electronics has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied; rating distribution shows 75% unfavorable and 25% positive.
Key Takeaways for Future Customers
- Search Alpine Electronics reviews for recurring customer complaints about support and repairs before buying.
- Expect good sound quality but verify warranty and repair options.
- Confirm contact methods and that your email is current to avoid communication issues.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and unresponsive support.
- Many complaints about failed units with no repair or exchange help.
- Problems pairing, firmware updates causing failures, and limited product customization.
Positive Feedback
Reviewers note nice sound systems and strong audio performance despite service issues.
Media from reviews
Turn one complaint into a collective action
Can't pair CDE 137BT to my galaxy 24.
They could answer the phone. I waited on hold for several minutes. I simply could not wait any longer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just installed it what a disappointment you guys should explain yourselves better
- - Customization is limited to a predefined list, not user-created labels.
- - Marketing claims of personalization may not match functionality.
Several user reviews and product descriptions for the Alpine KAC-001 and compatible head units like the iLX-F511 mention the ability to assign icons and labels. However, the reality, as you've experienced, is that this 'customization' is limited to selecting from a predefined list of options, rather than allowing users to create their own unique labels.
This often results in having multiple switches with generic names or names that don't perfectly fit the accessory they control.
This discrepancy between marketing claims and actual functionality can be a significant source of disappointment for users who expect a higher degree of personalization from their in-car electronics. While the KAC-001 does serve its purpose of centralizing accessory control, it falls short on the 'customization' aspect when it comes to labels.
User's recommendation: Buy something else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot contact Alpine support for my Alpine INE W970
- - Most touchscreen radio functions are locked; Menu and Phone work.
- - Bluetooth setup fails and the radio won't show as a Bluetooth device on my phone.
There is nothing on my face plate my touchscreen radio that will work except my menu and the phone. Everything else is grayed out and will not give me access.
Im trying to use and set up Bluetooth. Its like everything else is locked out and Im trying to figure out how to get it to pair to my radio to my phone and it will not even show up on my phone as a Bluetooth device.
User's recommendation: Make sure your email address does not change because if it does, they will not communicate with you is what I’m finding
Elkhart, Indiana
I need wiring diagrams for a alpine 7294S
- - Customer says staff refused diagrams for Alpine 7294S and was condescending.
- - Unit was stored in a warm, dry place and it played perfectly when removed.
Your employee has a attitude about asking for diagrams for an older Alpine 7294S head pull out cassette receiver. He would not even try to look it up.
His comment was it probably doesn't even work now. I realize it is a older unit model wise. But it's original owner my Brother bought it new. And it was only used 1-1/2 yrs vehicle was totaled so he removed it.
It still played perfectly when it was removed and stored since in a warm dry place.
Still your employee had an attitude but it's so old it probably really doesn't work at all now. It was very condescending and not willing to help at all I don't think I'll ever purchase anything from Alpine again myself because I have had owned several Alpine home stereo systems and Alpine car stereo systems in the past no longer will I.
User's recommendation: Find a better company to deal with.
Diagram was in the box upon purchase so blame your retarded brother for losing it. You've never bought anything from them so why would they care?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaylord, Michigan
Ilxf309 monitor failing
No one answers any phones at any time. I have an issue with a pricey Alpine unit and cannot get it diagnosed, repaired, or exchanged. You're just left hanging with an over 1200 unit that is failing.
- Nice sound systems
- No service when they fail
Preferred solution: My product repaired or exchanged
User's recommendation: don't by alpine
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey didn’t answer on Tuesday
My sub's speaker blow, I have both alpines and audio express to call you guys, both of them blow and they smell like burnt
Preferred solution: Replacement
Car stereo
I did a nav update provided on Navitoolbox for my head unit INE 960, and a fatal error came up. Now, the radio is shot.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlpine C903D-G7R
Hi Ive paid for the Alpine X903D-G7R on the 21st April 2023 with the Car Audio Centre Nottingham and Id like to know when Ill receive my order if you could let me know on this matter please thank you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving a problem with my 12 inch alpine type R Subwoofers
- - Brand new D4 subwoofers make popping sounds.
- - They are hooked up right from the box and trigger amp protection.
They are making popping sounds they are brand new out of the box they are for ohm D 4 they are hooked up hm right from the box that receive them in they are making the noise and keep making my amp go into protection mode I have wired up at least 50 pairs of Subwoofers. Something is not right with these.
User's recommendation: Call Alpine wait to see what they can do for you
Product questions
Wouldnt take my call. Glad I found out prior to purchase. Buying a different brand
No response
No response
No answer
No answer
No answer
Preferred solution: Answer phone
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't connect to carplay
the agent didn't pull up the instructions to the right unit for starters. He had me do things with the menu bar that were for a different unit than I have.
User's recommendation: Make sure you know what model you have
RCA jacks
- - I was on hold for an hour and a half and no one answered.
- - I didn't get any help.
- - I need a harness for the RCA jacks on the NE Dash W957HD radio.
I was on the phone and no one answered it I was on hold for an entire hour and a half and I didnt get no help at all I was calling about an item. I need it for the radio I NE Dash W957HD I need a harness. For the RCA jacks.
Preferred solution: RCA male harness for alpine raido INE-w957HD
Panama City, Florida
Speaker repairs
I have two Alpine r12s that while moving my cones got damaged no fault to Alpine incredible incredible speakers I'm just trying to find a location that they approve of fixing their product local
User's recommendation: love their products
My settings button don't work
Alpine navi ine-s920hd. Settings is not highlighted. I unplugged for 2 hours, tried reset, and even grounded the parking brake wire.
Companies Similar to Alpine Electronics
Alps Alpine North America
Ohme EV
“Upon arrival, the fitter was not impressed, not having been properly informed of the distance from the...“
CarAmps
“I wish I could give it ZERO stars, but it won't let me. After a week, still no shopping info, so I...“
Pioneer Electronics
“I HAVE A AVH-X491-BHS RADIO THAT I BOUGHT to have gps service in my truck however i understand that it...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Look up the manual online or pay a shop to look at it for you.