This company towed my truck without due process - it had already been moved from the unmarked spot my husband had thought was open parking to a reserved visitor spot we have used before for guests and family members visiting. My vehicle was legally parked when the driver towed me less than 2 hours after I parked in the legal spot (which was less than 100 feet from the office; it would have taken little effort to validate the tow, plus there are criteria in place to follow). We really feel this driver took advantage of the situation and was predatory in his approach. The driver did not follow established procedures, yet despite repeated phone calls to the tow company owner by the property manager, with the tow company owner's reassurance that the fee would be returned, the office staff has repeatedly denied they are responsible and will not refund the charge. But this is the least of their egregious behavior. The vehicle front end was damaged during the tow to the tune of $2800.00. I was not informed my vehicle was obviously damaged during the tow-l immediately brought the damage to the attention of Matt. Matt would not answer my husbands questions as to why my husband had to point out the damage, instead of the unskilled driver just assuming responsibility. What if my husband had been a old lady or other type of victim? Matt suggested I get three estimates and the driver may pay the repairs out of pocket to avoid a hit to his insurance. When we brought the estimates in we were told that they could not contact the driver for a week and they would have to "investigate" claim. My husband was promised they would "investigate" the claim by a Sean Perry the night they towed the vehicle. lnstead, they called at eleven at night, blamed the property manager, and denied my husband the ability to claim my vehicle that evening, resulting in loss of use and delaying the discovery of the damage. As of a week later, this company had informed me that the situation woul be resolved before 11:00 am on 514t13. When we showed up at the office, Matt claimed he knew nothing, and would provide no requested insurance or involved party information. He clainred he was just a payment taker, while Flelicity specifically told us to pick up all the information at the appointed time listed above. We had to turn in a claim which will affect my claims history adversely, even if the premiums dont rise. When I contacted the police about the refusal to exchange insurance information, l was told it was a civil action and to "file a form?" ?? I would appreciate a call, and will absolutely want to lodge a complaint; this is one bad operator. Thank You.