Alpha Helicopter

The Alpha Helicopter in Florida is out of business to my knowledge it is NOT the same company or ever associated with our Georgia company. We are in Georgia and do not nor ever have served Florida. I assume people just looked up the first Alpha helicopter company and starting complaining about a Florida helicopter company that had the same name. Georgia based Alpha Helicopter has been around since 2007 Wish they did not have the same name.. sounds like a group of knuckleheads treated customers like ***. Just a little more research by angry clients would have found the above to be true. Hope these comments clear up some of the confusion out there.
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ID
#1032824 Review #1032824 is a subjective opinion of poster.
Location
Kennesaw, Georgia

Alpha Helicopters is a scam!

I purchased a groupon to go on a helicopter tour through Groupon. I bought it back in April, called to make a reservation and upgraded for a weekend tour which resulted in a greater charge but I figured it was worth it. My tour was scheduled for May. I called a week prior my flight to confirm everything was fine and was told that they were just going to call me to cancel the tour due to maintenance. I said it was fine and I rescheduled for May. Again, when May came around, I got a voicemail advising that they were canceling the flight due to maintenance (Again!!!!), their voicemail said to send them an e-mail for rescheduling so I followed the instructions and sent an e-mail to them. The response that I got was that they were booked and if I wanted I could be added to a "priority waiting list" in order to be scheduled Asap. I advised them that I wanted to be added to the list and they just replied saying ok. June came and I figured I would make a reservation for My boyfriend's birthday is August. I sent them an e-mail as instructed and after inquiring about a tour they told me that they were booked through the whole month of August. This is when I became super irate, I attempted to contact them via phone but of course, I would only get a recording stating that if we purchased it through Groupon, we should just send an e-mail and everyone else could leave a voice mail. I contacted Groupon and requested a refund, they were really helpful and apologetic and advised me that unfortunately they had no control over the companied they worked with and I completely understand. I have been calling Alpha Helicopted for months now and I have gotten nowhere. I need to get a refund on the upgrade I payed for. Unfortunately, I don't see this happening any time soon.
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ID
#252015 Review #252015 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Alpha helicopters Miami/Opa locka airport

I bought a special on Groupon ($159) in March, 2011 from Alpha helicopters for my husband's birthday surprise. I called in April to schedule for JUNE and ended upgrading with a guy named Clayton. I added the weekend, more time and a sunset tour. This cost me an additional $170.69 on my AmEx. As the time got closer I couldn't reach anyone to confirm. I tried phone calls everyday, and even sent an e-mail. I was about to drive to hanger after Opa Locka personal informed me that ALPHA helicopters did not exsist there!!! The women even got into a gold cart and went to their 'address' for me! I made one last attempt at a call before driving there and someone named Mark picked up. I told him I was calling to confirmation my husbands birthday surprise as I wanted it to run smoothly. I also mentioned to Mark about them not being in OPA Locka airport. He gave some spiel about them just "using' it for tours. He then informed me that they were getting around to calling about having to cancel my tour due to "maintenance" and over booking. He gave me a hard time regarding both rescheduling and refunds. Mark told me he had no other phone numbers to give me and I had to write an e-mail if I wanted to do either. I told him I never had a response to my first e-mail and wanted a different number than the one I already had. NOTHING. The guy was a compete incompetent. Strangely I had an e-mail later that day saying I could resched or refund. I asked for refund for the $170.69 and i would get the credit from Groupon (which I did but would have preferred a refund there). No response, nothing. I had to find another tour company in Pompano last minute for another weekend. I have sent e-mails with no response except for one saying that the accountant had been out sick and would contact me later that day. That was over a week ago and I have since sent e-mails and a couple VM to no avail. NO REFUND HAS BEEN GIVEN TO DATE! I am starting legal action if my AmEx is not refunded by end of the week. I do hope you take heed as this is one of the worst experiences I have ever had with a company! If you already have an existing tour scheduled I wish you luck and that you are able to have a different experience. Sincerely, AN-Miami
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10 comments
#464061

Without creating too much trouble for the people in the business unless I am actually correct. It looks like the same guy is now running Sarasota Helicopter Tours, the uniforms are the same, and it looks like it might be Dwayne(the owner of Alpha-Helicopters) who's flying(From their facebook page). If anyone is still having problems getting their money back, I might still have his old personal cellphone number, so just post something here, and I'll provide it for you.

#451121

Guys, Alpha Helicopters is no longer in buisiness. The owner Dwayne closed up shop without refunding all that money.

Also, his pilots got screwed too. Apparently he does this with all of his companies. Keeps them open for just under 2 years then shuts them down for some tax purpose. He owes his pilots money and a lot of consumers.

He put those flights on Groupon then closed down before they could redeem.

He's a piece of work. And Mark (mentioned above) is his brother.

#415897

The same thing happened to me! I have been calling Alpha Helicopters at 941-870-**** and never could book my flight ever, and never received a call back since May 3, 2011.

#364063

Hi SJ,

I had to go through their web-site. It was an awful experience.

Bright side is after weeks of diligent e-mails I was FINALLY refunded. Good luck!

#364032

I am having a similar problem with Alpha Helicopters. I have had my refund from Groupon but can't get hold of Alpha Helicopters.

The email addresses and phone numbers they gave me no longer work. Please can you tell me what telephone number you have for them so that I can try and get my $143 back.

#337577

I too bought the Groupon and thought I would have lots of time to use it but now I see the problems that others have mentioned and fear that I've lost my money. I also noticed that the website for Alpha Helicopters is no longer available which concerns me as well.

#319638

I am having the same problem trying to book a flight in Tampa. I got 1 call back and said my my groupon was good til April.

So I decided to wait another 2 months. Now I send emails and call. They say they will call back in 24hrs. Still waiting.

Now my kids will be in school and I will be lucky to find time or have to pay another $25 if we fly on the weekend. I want to add a 3rd person and more time.

#309740

I'm so sorry to hear about your horrible experience, but I'm glad you were able to connect with Coast-to-Coast! This is why hiring reputable operators with proven track records goes a lot further than participating in some cheap marketing campaign on groupon or a related site.

I have created Evo-Lux.com to handle the booking and dispatching of helicopter tours and excursion experiences in South Florida with a select group of operators that have the customer's best interest in mind. Please dial 1 855 4 EVOLUX and ask for Ray next time you'd like to book a heli-tour or excursion in south Florida!

#303978

Hey guys,

Just an update to my above post. Alpha has issued a refund of $170.69 to my AmEx, FINALLY. I suppose now I can chalk this up under AWFUL CUSTOMER SERVICE and leave it at that.

#303972

I just read you article and could not believe all the trouble "Alpha Helicopters" is still putting you through. If possible please give me a call at 786.250.7523. I represent the helicopter industry in South Florida and would like to know more about what happened.

Cheers

Mike

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ID
#244754 Review #244754 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Horrible customer service

I purchased a helicopter flight from ALPHA helicopters or my boyfriend and I for his birthday in June. I scheduled this flight about 4 months in advance yet I had to call them to find out my flight had been cancelled. I had less than 3 days cancellation notice. I offered to drive to another location for our scheduled flight but they said it would be months before I could even schedule a relacement flight! There is NO customer service phone number! The only number online was the sales office who suggested I send another e-mail. I am still waiting for a phone call or email response pertaining to my refund! Don't make the mistake I did and use this company to assist in a surprise for your loved one, it won't happen! Now I'm left scrambling to make new plans, thanks!!!!!!
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ID
#240748 Review #240748 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$200
New Reviewer

Horrible Service

Alpha Helicopters cancelled the flight one day before the flight date. Ruined my daughters birthday surprise. Their suggestion was to drive 3 hours to fly out of a different location. Bad customer service. They cancelled the flight one day before the flight date. Ruined my daughters birthday surprise. Their suggestion was to drive 3 hours to fly out of a different location. Bad customer service. They cancelled the flight one day before the flight date. Ruined my daughters birthday surprise. Their suggestion was to drive 3 hours to fly out of a different location. Bad customer service. They cancelled the flight one day before the flight date. Ruined my daughters birthday surprise. Their suggestion was to drive 3 hours to fly out of a different location. Bad customer service.
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1 comment
#287320

Hi- I was very happy to purchase a Groupon with Alpha Helicopter- unfortunately, your company never called me to tell me that you would be unable to honor the Groupon because your helicopter was down. I booked a reservation 5 weeks in advance of this date and received no call of cancellation or to reschedule.

I called to confirm (24 hours before my boyfriends birthday), and I am now disappointed and left with little regret (or concern) from Alpha that I am now out of $200 because Groupon expects your company to honor YOUR deal- unfortunately, you won't. I live in DC and am in town for 4 days.

I am now left to figure out what to do on my boyfriends birthday- your company did NOT care, had NO concern, and did NOT try to rectify this situation. I am highly disappointed with your company and would not recommend this to ANYONE.

ID
#235943 Review #235943 is a subjective opinion of poster.
Location
Naples, Florida
Loss
$170
New Reviewer

Poor customer service

We purchased a helicopter ride from Alpha Helicopters LLC Sarasota Fl for our son's 13th birthday. We called and made a reservation for 27th Feb at 3pm, we were told to be 15min early. We arrived at 2:30 and waited for an hour until the pilot showed when he arrived there were another customer waiting their appt was at 3:30. He could not find our name on the list however he did have the other couples, he told "he would give them their tour and when he got back he would try to figure something out for us" we said we had already be their an hour and we were not going to wait any longer. We then called Alpha and spoke to a manager, he wanted us to schedule another time with the same pilot we said "no thanks" now we are in the process of trying to get our money back. Bottom line horrible customer service.
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1 comment
#282622

They cancelled the flight one day before the flight date. Ruined my daughters birthday surprise.

Their suggestion was to drive 3 hours to fly out of a different location. Bad customer service.

ID
#224143 Review #224143 is a subjective opinion of poster.
Location
Columbus, Ohio

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Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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