Anonymous
map-marker Birmingham, Alabama

Are you the same as Alpha Gear Us

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This company isnt approved by BB. There is no telephone number for customer service. No way to speak to a person. I am Returning the watch and requesting a full refund.
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User's recommendation: Make sure to have valid number.

Atlanta Ybh

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Verified Reviewer
| map-marker Pass Christian, Mississippi

My watch didn’t work…

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I tried many times to get the watch to work, following the directions provided. I Tried to reach customer service which was also frustrating & on top of that I was a day late & told they wont refund my money since I was contacting them a day beyond the 14 day defund period, that is terrible, thinking this is suppose to be a reputable business & product. I am so sorry I did business with Alpha Gear
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User's recommendation: Don’t buy anything from this Alpha Gear

Kelly S Ixg

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Verified Reviewer

Refund

I placed on order for a bullet antenna and 3 face covers and was supposed to receive a free gift since I bundled my order. Was shipped the wrong antenna and no free gift. Returned my order for a full refund. My order was 40.57 and my refund was only 32.03. Was told that I had to pay for return shipping. Looking on there site I saw where if they made a shipping error which they did. That I would get a full refund. Have tried calling no return phone call. I know it is not that much money it s just the principal behind it. Is just makes me angry. I really think that I should get my full refund.
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Preferred solution: Full refund

User's recommendation: Be Careful

Robert B Wtm

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Verified Reviewer
| map-marker Dubuque, Iowa

Purchased a watch. Failed after a few weeks. Customer service is answered by recorded message saying they will get back to you in 24 hours. Never happens. Don’t waste your money with a company whi.

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Quality of product. Customer service non existent. Customer service is an answering machine which requests your information and promises to get back to you in 24 hours. Never happens.
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User's recommendation: Avoid at all costs.

Wallace C Cwa

About my order

I want Capital order on that watch every time my money back on my card my card number 5513 38** **39 5924
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Loss:
$8900
Pros:
  • Return the money for my card

Preferred solution: Full refund

Steven A Qbi

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Verified Reviewer

Problem with product

Bullet antenna threads messed up cannot use product need customer service only to get stupid recording
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Pros:
  • Looks
Cons:
  • No service

Preferred solution: Replace bad piece

User's recommendation: Customer service is non existent

Anonymous
map-marker Bellevue, Washington

About my order

I placed my order about 3 weeks ago tried contacting the company and have had no reply or an email with a confirmation or tracking number
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User's recommendation: Don't trust them

Anonymous
map-marker Greensboro, North Carolina

My order is messed up

Yes because it's buy one get one straw hat free well only got one hat and the free faceshield and im not satisfied
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Anonymous
map-marker Kansas, United States

My order not received.

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My order was paid for. I never got my order. They said they didn't receive payment. I had my bank statement that says otherwise. In could never reach customer service.
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Resolved
Matt C Amt

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Verified Buyer
|

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Verified Reviewer

Resolved: Exchanging masks

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Alpha Defense Gear - Exchanging masks
Updated by user Apr 24, 2020

I got through to company im happy now

Original review Apr 22, 2020
I ordered some masks from SA. Buy one get for free, but you sent me the wrong ones not the one i had ordered Id like to get my original order please, my order number is 124****
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Loss:
$27

Preferred solution: Deliver product or service ordered

User's recommendation: Five star product

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