ALOHA Collection
ALOHA Collection Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ALOHA Collection reviews show a 2.0 star rating from 4 customer reviews, with 75% unfavorable feedback and consumers mostly dissatisfied about shipping and communication.
Key Takeaways for Future Customers
- Expect possible shipping delays and misdelivered packages; track orders closely.
- Customer complaints often cite no live phone support and slow email responses.
- Know the exchange, refund, and cancellation policy before ordering; price level is medium.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and lack of transparency about orders.
- FedEx misdelivery or returned packages requiring follow up for reship or refunds.
- Billing concerns when charges occur without clear confirmation.
Positive Feedback
Some customers report polite clerks and helpful service on phone contacts, and value the location and exchange policy when resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ALOHA Collection reviews show a 2.0 star rating from 4 customer reviews, with 75% unfavorable feedback and consumers mostly dissatisfied about shipping and communication.
Key Takeaways for Future Customers
- Expect possible shipping delays and misdelivered packages; track orders closely.
- Customer complaints often cite no live phone support and slow email responses.
- Know the exchange, refund, and cancellation policy before ordering; price level is medium.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and lack of transparency about orders.
- FedEx misdelivery or returned packages requiring follow up for reship or refunds.
- Billing concerns when charges occur without clear confirmation.
Positive Feedback
Some customers report polite clerks and helpful service on phone contacts, and value the location and exchange policy when resolved.
Media from reviews
Kapolei, Hawaii
Shipped to wrong address
Didn't connect. I need to speak with someone in person; the customer service stinks.
I need to change the shipping address, and I emailed right away and never heard back. Not good.
User's recommendation: I won’t shop with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere’s my order? Order #164**** placed on 9/26/2925
Poor communication. No transparency! No live person or customer phone number to talk to, just an email address.
- No transparency poor customer service no updates or communication
Preferred solution: Apology more price reduction for waiting 3 weeks and delivery of full refund if not delivered immediately tomorrow at aloha collection expense
User's recommendation: Alive customer service rep and phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service! No updates or communications for 10 days already
- - Order 164**** placed 9/26/2025; last update 10/4/2025; stuck in USPS San Diego since 10/4/2025; card charged 9/29/2025; no updates as of 10/14/2025.
Place an order #: 164**** on 9/26/2025 and the last time was updated was on 10/4/2025. My order was stuck in San Diego USPS since 10/4/2025.
Where is my order?
My credit card was charge md on 9/29/2025. Its 10/14/2025 now! Its beyond 3-10 business day already.
No updates or communications since 10/4/2025
I am a 1 pissed off customer from Oahu with no aloha any more! Pay , done!
- No transparency phone numbers are not available
Preferred solution: Full refund
User's recommendation: Please keep us updated on our orders
San Diego, California
Check if order went through
Did an online order and was having problems. I just wanted to find out if they received it.
I made mistake by clicking your link. They provided the best customer service and went above and beyond.
Re: order that was fraud
- - Did not receive an order confirmation.
- - The clerk was very nice and polite.
- - She reported fraud to her bank; everything is being taken care of.
I called to find out about an order that I made and I never got a confirmation number and the clerk was very nice and polite.
I called my bank that it was fraud so everything is getting taken care of. Thank you,
Renee Skinner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage
- - FedEx delivered to the wrong house; a photo confirms it.
- - They told me to call you and start an internal investigation for a refund or locate the package.
FedEx delivered my package to the wrong house, with a picture to show that it is the wrong house. They told me to call you and have you guys start an internal investigation to either give me a refund or find the package.
Please help; I am an avid customer of ALOHA Collection. Mahalo.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was delivered and i missed it and it was returned by fedex
My order was delivered and I missed it. FedEx returned it.
I want my order to be shipped again to my address. Thanks, please respond.
Preferred solution: Deliver product or service ordered
User's recommendation: fed ex should not return
Order not received
- - Customer asks for delivery ETA and cancel option.
- - Ordered as a birthday present.
- - They want on-time updates and notice if fulfillment changes.
I need to know when the package will be received. None of that information has been forthcoming.
Please let me know if I should cancel my order or how long I will be waiting.
I ordered it for a birthday present, which I dont think looks like at this point, receiving on-time communication would be nice. If you cant fulfill your orders, you should communicate with your customers, just saying.
Preferred solution: I don’t wanna fill out a survey I just want to know where my order is
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