Manufacturer: Ally Bank Category: Loans Clear all filters (39 of 39 reviews match)
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I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app. January 11th 2017 I made my payment on the app as usual and accidently hit an extra 0 making my payment 3,000.27. I called ally they said go to my bank at Wells Fargo and file an unauthorized payment to be reversed. My banker and branch manager took it off along with insufficient charges everything was fine. Then today...
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Anonymous

Anonymous First off, as YOU stated in YOUR report, all this happened because YOU made the mistake to start all this. Let's make that FACT very clear. Go back to your bank again and ge...

Anonymous

Anonymous I'm Austin Weldon, author of this review which is 100 percent factual truth!!!!

1.0
I didn't like
  • Customer service and staff
GMAC sold out to Ally.I paid my vehicle in full. Ally states I still owe money even though I have the cancelled check front and back paid in full. Diarra (972-537-2931) @ Flower Mound, Texas, from Ally stated to send her a copy and the lien would be released & they would send my title. She lied. Now when I call Ally someone from the Philippines answers. They will not give me a phone number to Bloomington, Minnesota where they signed a return...
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Anonymous

Anonymous Right, sure! What do they say is the reason for the extra money? If you've been late, then it was YOU who generated extra interest and fees.

I liked
  • Awful
I didn't like
  • I did not get my title
  • Held checks and posted them late
  • No customer service it is outsourced to the philippines
#976435
I purchased my lease at the end of its term and finance through this bank thinking they were reputable.I was on time with my payments until March 2016. Unfortunately I was diagnosed with cancer and due to that had to take a lower paying position at my company. Yes I know I was behind, but I made payments and called to tell them I was going to be late they said OK thank you for telling us you shouldn't have any issues. I've been paying what I can...
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Ally Bank Auto Loan Review

#846393
They took my mom's vehicle while she was in the hospital on life support. We tried to work with them and they didn't care. They are also prejudice. I'm African American and the way they talk to u on the phone. They say u people. We are suing them.
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Ally Bank Auto Loan Review

#844726
You are better off getting a loan from the mafia.
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Ally Bank Auto Loan Review

#806367
Ally is the worst bank I have banked with both checking and auto. The customer service is awful for both. I never get anything resolved. I'm looking to replace them. It shouldn't take two weeks to return a call. I'm still waiting. Ally cares nothing about their customers keeping their customers or having repeat customers. T.Aikens of TX.
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Ally Bank Auto Loan Review

#806309
Called ally and asked why my finance charges keep fluctuating as much as 50 percent I have been early on all my payments and overpay on my loan i would never use ally for a loan again and would never recommend them for a bank to do business with.
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Ally Auto finance is absolutely a mess. Never finance with them they will haunt the h... out of you when your payment is just a few days late. They call relentlessly you know what I mean ROBO Calls. And then when you do talk to someone regarding the reason for non payment sometimes you actually talk to someone who cares, but there are a number of people who do not care and are as bad as ROBOTS. Anyways I paid off my vehicle weeks ago, I sold...
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Anonymous

Anonymous You must be a customer service rep for them. Typical a-hole like this rat outfit

Anonymous

Dick 6 flipping calls on Sunday. Are you kidding me. The government needs to step in and deal with this. There are enough complaints just on the Internet to shut this rat fink of a...

1.4
I didn't like
  • I did not get my title
#944446
My son paid off his auto loan and the amount showed and after he pay off close to $20,000 he waited for his title . He called and the costumer service answered from Philippines.My son had trouble a understanding and ask for supervisor and another Filipino answered and can't understand. They keep adding more unpaid balance which amount to few dollars and next day more added. They refuse to send the title of the car. It become frustrating and...
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Anonymous

Anonymous If he paid late, then HE generated more interest for them. When you people do what you promised to do....pay your bills on time, everything goes well. The vast majority of w...

1.0
I didn't like
  • Rip off
#937375
Since you locked me out of online banking, months if not one year ago, I have been sending you my car payments via postal ("snail") mail.Ironically, you have not cashed my payment check for August or September,(I have just gone pink here, I wonder, does going pink upset you. TRUTH users you" Well, you did the exact same thing when I was living in Sacramento, CA. I would send you a check (payment) but you said you had not received it.So, I made...
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I liked
  • Awful
I didn't like
  • Discrimination
  • Over-seas call centers
  • Being ripped off
#920810
After the last scheduled payment is where Ally Auto gets just plain ***. Instead of invoicing the extra's (Mileage, wear and tear, dents and scratches) on the same account used for payments, they close the account and act like they don't know how to accept an electronic payment either online or over the phone. Are you f-ing kidding me. You accepted 36 monthly payments this way. You are a bank right?. "You can pay using Wells Fargo or send in a...
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In reaching out to the customer service department to resolve my auto loan, I was in shock. I would expect this from an auto company that charges 25% interest on there auto loans. However, I spoke to the representative explaining my situation and why I need assistance and the representative totally avoided what I was saying and stuck to requesting funds. Now I never was late on any of my payments and wasn't in the 30 day bucket either, again I...
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Anonymous

Anonymous I have experienced the same situation. I was, and still am, in shock.

We purchased a car via Ally Financial, had always paid the note late, but was promised as long as the late charges were paid-Ally didn't care. Not true, due to a bank mix up, a late payment wasn't received by Ally. Ally didn't tell us anything different, then on a cold spring morning:Ally sent out an unlicensed repossession firm, then sold our car and billed us for close to $5,500 dollars. Since the loss of a job of nearly 20 years, getting on...
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2.0
I didn't like
  • Over-seas call centers
#889560
Financed my 2015 RV with them.I make my payments at least 7 days before due date. I pay more than the minimum due that is stated on the statement. On 06/08/2016, 11/02/2015 and 05/12/2015 my payments were not applied to any of my principle, only applied to the finance charge. The reason for this is because Ally calculates their finance charges based on number of days between payments. Not the payment due date. They charge me $11.89 per day for...
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Anonymous

Anonymous Same thing happened on my end. Reporting them to better business bureau and going with another bank. Bunch of crooks!

1.3
I didn't like
  • Deceptive business practices
#870581