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I am appalled to see commercials that Ally Bank supposedly do right by the customer. What a crock.......my 18 yo son got a lease on his truck which happened to be through this so called "bank" . He had worked hard and had a down payment and his dad helped him get the...
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Anonymous

Anonymous You don't know what you're dealing with. Why in the name of time would even, for one split second, go along with a CAR FLEASE? Any CAR FLEASE is an excellent deal for the de...

1.0
#1020100
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TERRIBLE BANK. EVEN WORSE CUSTOMER SERVICE. I tried to open an account to use as savings and deposited $200 from my WF account (which I've had for over 10 years). They said they needed more documents to verify and open the account. Fine. Emailed someone called Lauren,...
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#1015844
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Ally Bank - Maximum Excess charge
I have had many leases over the last 10 years with Ally and never had a turn in problem until this last vehicle. My vehicle had a tiny chip int eh windshield when I turned the car in. The chip was less than 1/2" and was within the acceptable range according to their...
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1.0
I didn't like
  • Customer service and staff
#1005294
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Ally Bank Auto Loan Review

#1024592
1.0
Paid off loan 4 years early and they refuse to give me a zero balance payoff letter service rep myla m was horrible with response like oh well took my money then refused to give me a number to contact higher up told me there is no one else
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Car Loan Endorsement Of Check Review

#1018592
unbelievably incompetent people. no concept of how to get things done.
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Short Review for January 19, 2017, Pc_payment

#994120
Ally Bank - Simple Review #1484878633
1 of 1
Crooks stole 3000.27 dollars from my bank wells fargo and refused repayment.
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Ally Bank Customer Care Review

#990146
Requested stop pay, acknowledged. Let the payment through. When questioned, Ally's response, nothing we can do. Transferred out of the account immediately
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Almost by far the 2nd worse bank I've had to deal with. Totally unprofessional employees lied to me . Held my social security payment for almost A full month. Sent check to old address and I was made homeless for a week because of this bank. Never never open a account...
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1.0
#994165
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Resolved

Ally Bank Auto Loan Review
Ally Bank Auto Loan Review
Ally Bank Auto Loan Review
Ally Bank Auto Loan Review
I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app. January 11th 2017 I made my payment on the app as usual and accidently hit an extra 0 making my payment 3,000.27. I called ally they said go...
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Anonymous

Anonymous First off, as YOU stated in YOUR report, all this happened because YOU made the mistake to start all this. Let's make that FACT very clear. Go back to your bank again and ge...

Anonymous

Anonymous I'm Austin Weldon, author of this review which is 100 percent factual truth!!!!

1.0
I didn't like
  • Customer service and staff
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GMAC sold out to Ally. I paid my vehicle in full. Ally states I still owe money even though I have the cancelled check front and back paid in full. Diarra (972-537-2931) @ Flower Mound, Texas, from Ally stated to send her a copy and the lien would be released & they...
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Anonymous

Anonymous Right, sure! What do they say is the reason for the extra money? If you've been late, then it was YOU who generated extra interest and fees.

I liked
  • Awful
I didn't like
  • Deceptive business practices
  • Closed my account
  • No customer service it is outsourced to the philippines
#976435
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Had a problem with a cash deposit at a US Bank ATM in Burbank, CA on 11/27/16. The ATM there took all of my cash. After a "denied deposit" message, the ATM then slowly returned one cash bill at a time. The ATM then displayed a "Retaining Cash" message with one $100.00...
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I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there foreign represntative that I could not umterstand. They hung the phone up in my face more them once. They place me on hold, never came back. And you...
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5.0
I liked
  • Awful
I didn't like
  • Customer service
#963525
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I purchased my lease at the end of its term and finance through this bank thinking they were reputable. I was on time with my payments until March 2016. Unfortunately I was diagnosed with cancer and due to that had to take a lower paying position at my company. Yes...
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Contact Ally Bank

Headquarters Address:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Phone:
(888) 925-2559
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1.0
I didn't like
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