Ally Financial
Reviews and Complaints
Made several attempts for them to pick up my car. Now they are dinging my credit.
Preferred solution: Have Ally to pick up the car.
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Verified Reviewer2 times I was charged 2 nd at payments on auto pay they i
- Yhey double charge me om a car payment twice then sent me
Preferred solution: Full refund
User's recommendation: Dont use ally
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Verified ReviewerTheft...
Preferred solution: Change your process to add some sanity. MY check was cashed by your institution. MY name and address was given to send the title to by the account owner. YOUR rep said no problem. Now why can't your rep tell me its status???? Seriously...
User's recommendation: Do you value your $$$$? Don't let them have it!
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Verified ReviewerLost My Job/Waiting to Start New One and Ally Refuses to Allow Me to Defer 1 Payment
- Provide auto loans
- Horrible customer service
- Unwilling to help
- Handeling of our account
Preferred solution: A deferall on my car note so I can start my new job without falling behind on my bills any further!
User's recommendation: DO NOT USE THIS BANK!! They're customer service is a joke and their claims of being committed to help their customers is a LIE!
Unable to resolve issue. My car payment in different account
User's recommendation: The Ally Auto Financial Call Center needs a complete Overhaul in Customer Service. They lie to customers. Never follow through and don’t resolve the problem.
Payment
Credit Report
- All representatives go by a script and do nohave resolutions
Preferred solution: Report to the credit agencies that the account is paid in full.
User's recommendation: Go with a different lender.
Resolved: Purchased lease vehicle and never received a Title
Delayed email arrived after posting complaint.
- Good lease rates
- Are highly unprofessional
- Under staffed
Preferred solution: Deliver product or service ordered
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Verified ReviewerResolved: They are holding my money and won't release the deposit
Company fixed the issue and I have been provided with apology.
- Easy to invest money
- Are highly unprofessional
- Customer service extremely bad handling
- Hold your money for 5 days
Preferred solution: Release my $1,985 deposit
User's recommendation: Use with extreme caution
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Verified ReviewerThis company is fraud and takes advantage of the customers
Preferred solution: Let the company propose a solution
User's recommendation: please dont use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClosed account and keeping over 7000.00 , wont send it back to company sent it
- No pros
- Closed my account
- Were supposed to return my money over a month ago
- Terrible customer service
Preferred solution: Full refund
Payment
Payoff
I would like to file a complaint with Ally Auto concerning the discrepancies in the payoff amount for my total loss vehicle. After my vehicle was totaled and paid in March, I reached out to Ally to discuss payment arrangements because I no longer had a vehicle and still owed approximately $6,000 on the auto loan.
I was offered to continue making monthly payments or I could pay off the loan in full at some point at a reduced rate of 75% of the total loan balance.
I was given a quote that day that expired 15 days later and was informed that I could continue making payments until I reached a lower settlement amount. I called back today to pay off the vehicle at a reduced amount and was transferred to the low balance department. One representative informed that Ally stopped doing reduced settlements May 1, 2021. Another representative told me that Ally stopped doing reduced settlements in March 2021.
However, I have spoken to Ally representatives in May that stated I could call back in June to do another settlement to payoff and close the account at a reduced rate.
I am extremely confused that Ally has never notified customers of these changes in reduced settlement changes and that they did not offer customers to settle total loss accounts before they decided to stop allowing reduced settlements.
Also, why are there so many discrepancies amongst customer service representatives that are rude, have poor customer service and extreme language barriers. We are still in a pandemic, and I would hope that banks would appreciate customers trying to settle their accounts instead of not paying at all during such difficult financial times.
Fraud
Dispute of hard inquiry
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I contacted Ally they mailed me one payment coupon not a coupon book as I requested ans said they were so sorry that they had stopped payment on two checks they sent me when I double paid my payment ,sorry that my bnak had charged me a 35.00 stop payment fee they had allowed me to to charged . The rep also said she was sorry i was not receiving my pyament coupon and I was having to pay a 4.00 fee to call in my payment she offered no resolution other than to say she was sorry.