Nicole H Xgf

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Verified Reviewer
| map-marker Irving, Texas

Put the wrong setting on my stone.

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Allurez - Put the wrong setting on my stone.
WARNING STAY AWAY. This is my first ever bad review on an item purchased. My fiancé purchased my engagement ring at the end of 2022. He proposed to me on Christmas Eve. Just 2 months later my stone fell out and was lost. I was very careful with my ring and was distraught. When we called Allurez they said a lost stone was not covered in the warranty which I understood. The solution give was they could replace the diamond for me if I purchased a new one. I decided to take my ring to a local more reputable jeweler who was shocked by my ring setting. That the setting that had been "custom" made to hold my oval diamond was for a square or rectangular diamond. This is when I became irritated. Not only did I have cleaning company's come out to search for the stone, but I had someone come out and take apart my washer just for the hope that stone would be in there. All this time thinking it was my fault. Then finding out that not only was my setting wrong but there should have been no way my stone shouldve fallen out after only 2 months of having. I called the Allurez 1-800 number just to be told that everything from them was custom... apparently custom for a square diamond. I do believe the setting was custom but that custom was wrong. That I could send my setting back to be evaluated, or I could pay to replace the stone. No thank you. I WOULD NOT HAVE TO REPLACE THE STONE IF THE SETTING HAD BEEN CORRECT. At this point I have already purchased a stone and paid a reputable jeweler to fix my prongs to fit correctly around my shape diamond. Don't go through the same emotional rollercoaster I went through. Go spend your money elsewhere. The convenience of the online purchase is not worth the quality you will receive.
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