Do not want this cream cancell now!!!

Do not expect a paymentwill return to mail man. not paying for this. Do not expect a expect Sad refund.ny payment.
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ID
#1628509 Review #1628509 is a subjective opinion of poster.
Location
Manassas, Virginia
Service
Allura Derm Cream Free Trial
New Reviewer

One of my products has not come in the mail.

I called to find out if there was a delay in my receiving the eye gel. I was put on hold but no one came back to the phone. My issue remains unresolved.
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ID
#1628023 Review #1628023 is a subjective opinion of poster.
Pros
  • Excellent product
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

AllureDerm NOT a free trial for $4.95

FREE TRIAL IS NOT FREE AND IS VERY MISLEADING. In the month of May 2017 I was billed for two sets of the product for a total of $16.83 PLUS an additional $260.22 for two additional sets. The following month of June 2017 I was once again billed an additional $260.22 I immediately phoned and customer service was very courteous but said they have cancelled my accounts and can only credit me for $180.00 out of the total $520.44 and that I should just keep the product because they are backed up with returns and the return/credit process will take longer. The customer service rep even stated tbey really no need to clarify the auto enrollment as not to confuse consumers. I absolutely love JoAnna Gaines. I am proud of her accomplishments and was excited to learn she had started a skin care line and was anxious to try it. I am extremely disappointed in the business side of this and how consumers are mislead. Unfortunately, because of this I will never purchase her skin care line. Best of luck to you, Joanna but, please correct this issue.
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ID
#1068212 Review #1068212 is a subjective opinion of poster.
Service
Allura Derm Cream Free Trial
Reason of review
Problems with payment

About

Top Allura Derm Services

Cream Free Trial

Allura Derm Pros and Cons

Pros: Excellent product

Cons: Poor customer service

Summary

AlluraDerm is phyto ceramide eye serum. It is provided by AD Wrinkle Pro. The company headquarters is based in Tampa, Florida, United States. AlluraDerm is designed to reduce appearance of fine lines & wrinkles, improve skin firmness, moisturize for radiant skin, and enhance skin defence. The serum contains marine collagen, vitamin A, vitamin C, and Matrixyl 3000. AD Wrinkle Pro accepts returns. The company provides a 14-day trial offer. Customers pay handling and shipping charges. Trial period expires automatically and product is sent on a regular basis if not canceled. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customer assistance is provided by email and by phone.

Allura Derm reviews and complaints

Allura Derm is ranked 27 out of 1028 in Cosmetics and Personal Care category

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