Anonymous
map-marker Manassas, Virginia

Do not want this cream cancell now!!!

Do not expect a paymentwill return to mail man. not paying for this. Do not expect a expect Sad refund.ny payment.
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Janayah Oya

One of my products has not come in the mail.

I called to find out if there was a delay in my receiving the eye gel. I was put on hold but no one came back to the phone. My issue remains unresolved.
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Pros:
  • Excellent product
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

AllureDerm NOT a free trial for $4.95

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
FREE TRIAL IS NOT FREE AND IS VERY MISLEADING. In the month of May 2017 I was billed for two sets of the product for a total of $16.83 PLUS an additional $260.22 for two additional sets. The following month of June 2017 I was once again billed an additional $260.22 I immediately phoned and customer service was very courteous but said they have cancelled my accounts and can only credit me for $180.00 out of the total $520.44 and that I should just keep the product because they are backed up with returns and the return/credit process will take longer. The customer service rep even stated tbey really no need to clarify the auto enrollment as not to confuse consumers. I absolutely love JoAnna Gaines. I am proud of her accomplishments and was excited to learn she had started a skin care line and was anxious to try it. I am extremely disappointed in the business side of this and how consumers are mislead. Unfortunately, because of this I will never purchase her skin care line. Best of luck to you, Joanna but, please correct this issue.
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Reason of review:
Problems with payment

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