Manufacturer: Allstate Insurance Category: Claims Clear all filters (16 of 16 reviews match)
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Was rear ended by unlicensed driver.Their car insured by Allstate. Allstate continuously changed stories during the whole process. They let us know 4 days after the fact that they were no longer paying for rental. I was responsible for 4 days. When I complained they knocked it down to 2 days. I still wasn't satisfied so I spoke with a supervisor. He brought it back up to 4 days. Their adjuster outright lied about his appointment to see the car....
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Anonymous

Anonymous If the driver was unlicensed there would be no coverage dumb ***

I have been waiting for a reimbursement check for towing for 2 months and still haven't gotten it.The claim was made on November 1, 2016. It is now January 11, 2017. The agent when told we would be going to another company got nasty and eventually hung up on me. The agent is Thomas Moody in your Auburn, Indiana office. I will be going to another company the first of February. He told us he lost the paperwork, and we had to call him again to...
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Very slow process!my car was totaled on November 22, 2016 and up to now the car hasn't been paid of with my lien holder! plus the total loss department does not know how to handle a policy with GAP INSURANCE! FFS!Now i'm getting a lawyer!
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Anonymous

christy Did you get a lawyer? I am in the same situation, my vehicle was stolen and they asked for text/talk phone log. I complied and gave it to them and then the asked me for the n...

I am a long time customer, my wife backed into a car in a parking lot.Minor ding, so my wife notified allstate regarding rhe incident stating that she would be out of the country for a week due to her mother undergoing major surgery out of the country. So what does allstate do? They call her cell 3-4 times a day trying to reach her, of course her phone is off in a hospital, so they call my phone i tell them the situation and the calls continue....
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Anonymous

Anonymous Ok ***. An insurance company canot oay a claim without a recorded statement, and they need that asap after an accident. It takes 5 minutes to do. You should have just called a...

June 19th my truck wss stolen it was recovered the same night in a mud pit.The next day I took it to a repair shop the following week they did a estimate on it beta side of the vehicle is repairable so the body shop gets the vehicle a few days later I want later and get everything done and I go to do the test drive on the truck and they figure the engine isn't running right so six weeks after that of them trying to figure out what is wrong with...
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I was involved in a car accident by a Allstate customer.This terrible wreck totalled my new of only 2 months vehicle. After months of going back and forth with my lawyer with Allstate. I got to pay off my car loan and my credit score dropped tremendously! Share a car which I didn't have to before. Put out more money flr gas and other expenses that should have been taking care of.At the end all I was given was $100.00 compensation for all that I...
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Anonymous

Anonymous Your fault for hiring an attorney. Thats what you get.

On 8/9/2016 i was involved in an accident with a driver that is insured by Allstate.The driver was issued a citation for improper lane change and was found to be at fault for this accident. Today is now 9/12/2016, over a month since the accident. My car has been sitting in the garage not drive-able since then. Allstate sent an appraiser out to see the vehicle but still i go with out it being repaired. Allstate has not provided a rental or...
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Anonymous

Anonymous First: You hired a lawyer. No insurance company will be communicating with you in any way without going through your lawyer. Stop calling the adjuster. Call your attorney.
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1.0
I didn't like
  • Appauling customer service
  • How claim was handled
#917261
THE PROBLEM HAS NOT BEEN RESOLVED.I want to let you know that Allstate is not to trusted. I had purchased a car in February of last year. I called the The 1-800 number to info them to drop the old car and add my new car. May of this year I need to check my insurance for something, I don't remember for what reason now. when checked the card, I found out they never made the change. I have been driving without insuranc for one year and three...
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Anonymous

Anonymous You never received a new policy or new I.D. cards? Over one year and 3 months and you didn't notice you had no I.D. cards for your new vehicle? Most companies would have back-...

My wife was in an accident on 7/5/16. The driver who caused the accident was issued a careless driving ticket, cited of being solely responsible for the accident, and two witnesses confirmed what happened. I flied a claim against his insurance company- Allstate- and I and getting nothing but the run around for almost a month. I have gotten the following email message twice since I emailed the claims adjustor "I will be out of the office starting...
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If you still have allstate and have a claim........ They will send you to "approved" shops (like Don Mcgill toyota collision center, for my case) to do estimates. Remember, you don't have to do the repair there. Make sure to read all the paperwork before signing. DO NOT sign anything to authorize the shop to start the repair. I should have emphasized that at the shop the first day. The estimate is very low because they are not replacing any...
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1.3
I didn't like
  • Cutomer service
  • Acting in bad faith
#863286