Terrible Customer Service
es, Eric, this office is awful. Took my daughter there as I too was referred. They are horrible. After a consult I instantly knew this Dr. was NOT doing ANYTHING to my daughters teeth. Gave them my insurance, insurance paid for the visit. later to find out they wanted an addition $40.00. Called and spoke with "Maggie" as you read below Eric said SHE IS VERY RUDE. I inquired about the $40.00 she tells me "Your insurance paid very low, and Its ONLY $40.00" ok first of all, NO one mentioned to me about an additional $40 fee, at least give me an opportunity to say yes or no for a service. I mentioned this to her and she again told me "its only $40.00, and I will not negotiate with you. No one communicated to me that my insurance would not cover 100%, no one mentioned to me that there was any additional fees. This is NOT customer service. You do not tag on additional fees just because.
- None communication of additional fees
- Customer service
Reason of review
Bad Experience with Bad Dentist in Allen, Texas
Dr. Kavita Doddamane is an Indian endodontist who is arrogant and has a dominating, aggressive personality. She disregarded my concern/complaint and then threatened me to shut me up. She's a bully and not sensitive to patient input or needs. I will never return to this woman again. This was MY personal experience and I do not know if this is typical of her behavior toward patients, but if I had known about her temperament, I never would have agreed to see this specialist. She can continue to be harsh with patients because she does not have a practice that depends upon satisfied return patients.
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