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New Reviewer

Very poor quality meat, cerrtainly NOT PRIME

Ordered a 3 rib prime roast and paid $249.00. It was awful, Tough and flavorless. So too were small fillets also way overpriced. Don't be lured by free burgers, they too aren't very good. Customer service people generally are imbeciles

User's recommendation: shop elsewhere.

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ID
#4091404 Review #4091404 is a subjective opinion of poster.
Pros
  • Massively overpriced
Cons
  • Poor quality meat
  • Massively overpriced
Preferred solution
replacement for crap they shipped

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Verified Reviewer
New Reviewer

Selling Product They Do Not Have

Allen Brothers - Selling Product They Do Not Have
I placed an order or Veal Cutlets in the middle of May 2022 for a ship date of the end of June 2022. When they order was supposed to ship Miraculously it was out of stock. They try to switch me to something else. They said it might be back in stock in 2 weeks. They have my $10-5 and no product and not guarantees that he product will be back in stock. I waited 8 months for this product to be back in stock and ordered it. They have not inventory control or have misleading sales practices or both

User's recommendation: Shop at another store try local.

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ID
#3717126 Review #3717126 is a subjective opinion of poster.
Cons
  • Charging cc before shipping
  • Selling product they do not have
  • Misleading practices
Loss
$105
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

My order

SeeI purchased a hoverboard through Allen Brothers I'm not sure if I'm contacting the right place or not but I have no documentation of my shipment I can't track it I need someone to get in touch with me or I need my money back please call me at 704-935-**** thank you
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ID
#2439190 Review #2439190 is a subjective opinion of poster.
Location
Alpharetta, Georgia
New Reviewer

Great customer service

I ordered filet mignon for a Christmas gift. I called in the middle of the night on 12/19/18 to ask for delivery to CA by Christmas. The customer service rep was incredibly good. She was informed, patient, helpful and pleasant. My gift was ordered to arrive on 12/21, and we shall see what the quality of the steak is.
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ID
#1429799 Review #1429799 is a subjective opinion of poster.
Location
Santa Barbara, California
Pros
  • Customer service
Reason of review
Good customer service
New Reviewer

Company going downhill?

Update by user Oct 08, 2018

duplicate review can be removed

Original review posted by user Oct 08, 2018
Having been a long time customer of Allen Brother products (since 2010) I am very disappointed with their declining quality control, packaging, customer service. It started with labels falling off, packages not being vacuum sealed properly. Then more and more items that were questionable as to age, showing signs of freezer burn, etc. Now I've received an order of some prime steaks that were advertised as such but when they arrived had an extra label stating they were 'mechanically tenderized' and would need to be cooked to 145F and held for 3 minutes for food safety. WTH??? 1st off nothing on the website or product page mentioned anything about it being 'mechanically tenderized'. I like my steaks rare and obviously 145 is not rare. If it's a so called USDA prime steak why are they taking it upon themselves to 'mechanically tenderize' it? Are they using cheaper cuts of meat? Why aren't they advertising that fact? I went round and round with a supervisor about it but they refused to offer me any recourse. They insisted they don't need to advertise the 'mechanical tenderization' and that's the FDA'S recommended cooking temp for beef in general, but that label was something in addition to the standard FDA recommendation! It's the required food safety temperature for 'mechanically tenderized' meat. Mechanical tenderizing is a method, usually used on cheaper cuts of meat, that can introduce bacteria/pathogens to the inner part of the cut that may not be killed off if not cooked to the higher temp. In any case why the subterfuge unless they're trying to get away with a cheaper cut of meat? When I pointed this out customer service got defensive bordering on belligerent. I for one won't be using them again?
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ID
#1376522 Review #1376522 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Reason of review
Not as described/ advertised
Loss
$208
Preferred solution
Let the company propose a solution