Allegria Hotel Reviews

We reserved a large block of rooms at the Allegria Hotel for my daughters wedding, expecting a memorable and smooth experience. Instead, our group encountered very poor service and unfair business practices that other guests should be aware of!
As the only hotel in Long Beach, Allegria enjoys a virtual monopoly and charges extremely high prices that simply do not match the quality of service.

They keep a credit card on file, pre-charge for virtually everything well in advance, and have a strict no-refund policy. We found significant inaccuracies on our final bill, such as valet parking charges for cars we never used and even a $2,000+ room charge for a room we never occupied.
The most troubling issue was with the bell staff. We entrusted them with multiple wedding-related accessoriesitems worth hundreds of dollars and with tremendous sentimental valuewhich were simply lost. The hotel has no process for checking in or releasing guest property; items are carelessly placed in a large closet and retrieved on the honor system (or dishonor system).

Detailed lists of the missing items and follow-up requests were ignored. The staff showed no interest in resolving billing discrepancies, and our attempts to correct invalid charges were met with inflexibility and disregard. The $2,000+ charge for the unoccupied room was eventually refunded, but only after repeated phone calls and emails.

Their response to phantom valet charges and the lost wedding accessories was met with extreme indifference and a lack of accountability
The hotel is also rigid about its late 4 PM check-in policy, which forces guests to check their belongings with the bell staff (see above).
Overall, guest concerns are treated with indifference. The lack of accountability and the outright refusal to remove invalid charges or address lost possessions made our stay deeply stressful and disappointing.