This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Schedule of Recall work

Several weeks ago, I made an appointment with Allan Vigil service dept for recall on my 2013 Ford F150 for Recall 19S07 6R80 (sudden transmission downshift). My appointment was for today, May 10, at 1000z. Only then was I informed that I would have to leave the truck...
View full review
ID
#3561573 Review #3561573 is a subjective opinion of poster.
Location
Morrow, Georgia
Pros
  • Adequate service
Cons
  • Not so good customer service
Preferred solution
Let the company propose a solution

Very disappointed!

3 times returning a 2018 Explorer! Major leak. Replaced carpet only to leak a third time. My mother is dying and I’m left to deal with this!!!
View full review
ID
#1318300 Review #1318300 is a subjective opinion of poster.
New Reviewer

Allan Vigil Ford - Sales Representative Review

I went to purchase a new vehicle from this dealer and have to say that the Salesman Cecil River was THE most self absorbed and arrogant saleman I have ever encountered. About 80% of the conversation surrounded how great his daughter was and how great he was. Even though we were approved to buy a vehicle I decided not to due to him. I pulled him to the side and let him know that he needed to humble himself because we are not impressed. So unfortunate because we have purchased 3 vehicles from Allan Vigil Ford since 2006.
View full review
ID
#1016745 Review #1016745 is a subjective opinion of poster.
Reason of review
Poor customer service

Allan Vigil Ford Car Repair Review

The service not good i have no brake when i pick my truck the service name Andrew jurchenko i will bring my truck to another dealer to check my truck out i will call and talk to my lawyer
View full review
ID
#1001123 Review #1001123 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Allan Vigil Ford Staff Review

The sales department SUCKS!!!! They are devious, rude, and arrogant!!!! I hate these people with a passion! All they do is lie and they talk ride to you when your outside with them. Cecil Rivers is a liar and becausd of him, they lost lots of customers!!!!
View full review
ID
#787392 Review #787392 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Poor customer service
New Reviewer

False recomendations

took my f150 in for service, technican said I had a unrepairable tie due to a nail in the tire and a new one would be $350 left went to tires plus it was a tact nail in the center of the tire they plug the tire charge $12 and I was on my way, called and discussed the issue with service manager he gave me some half baked excuse and claimed the technician said the nail was in the side of tire that was a lie the nail was in the center. Oh well they have just lost a customer and to think I was just looking at the plat. f150 considered trading but now not with them
View full review
ID
#587260 Review #587260 is a subjective opinion of poster.
Location
Morrow, Georgia
Pros
  • Close to home adn pricing
Cons
  • Being lied too
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Ford Ripped Me !!!

I took my truck up to Allan Vigil Ford Service Center in Morrow, Georgia. While they had it in the shop, another customer's van was in there with a wheel chair ramp that folds out. My truck was right beside this van. Well when I get my truck back there is a dent in the side of my truck. When i confronted them with it, they said they didn't do it. I showed them exactly haw it was dented from the wheel chair ramp and they still denied it. I took pictures and called the police and made a report. Allan Vigil in no way was willing to admit or fix my truck when all evidence clearly shows it happend there. I am so mad! They now it will cost more to hire a lawyer to get them to fix my truck. Whatever happend to being honest ! Allan Vigil Ford in Morrow, Georgia, don't ever go there.
View full review
1 comment
#47252

How did FORD rip you? Sounds like the dealer did.

ID
#141507 Review #141507 is a subjective opinion of poster.
Location
Atlanta, Georgia