Don B Uem

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| map-marker Morrow, Georgia

Schedule of Recall work

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Several weeks ago, I made an appointment with Allan Vigil service dept for recall on my 2013 Ford F150 for Recall 19S07 6R80 (sudden transmission downshift). My appointment was for today, May 10, at 1000z.

Only then was I informed that I would have to leave the truck for 24 to 48 hours. Then I was given the excuse,"We only have one (1) technician doing this recall. It would have been a simple thing to inform me fof this at the time I made the appointment. I would have known that I would be leaving it and, if necessary, made a different appoint time.

I was told that this was an open timeslot and believed that to be for the service rather than a time to leave the truck. Could this have been handled better with consideration for the customer and not giving excuses ?

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Pros:
  • Adequate service
Cons:
  • Not so good customer service

Preferred solution: Let the company propose a solution

User's recommendation: Ask for what to expect on the day of the appointment and then make your appointment

Anonymous

Very disappointed!

3 times returning a 2018 Explorer! Major leak. Replaced carpet only to leak a third time. My mother is dying and I’m left to deal with this!!!
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Areesha Nqo

Allan Vigil Ford - Sales Representative Review

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I went to purchase a new vehicle from this dealer and have to say that the Salesman Cecil River was THE most self absorbed and arrogant saleman I have ever encountered. About 80% of the conversation surrounded how great his daughter was and how great he was. Even though we were approved to buy a vehicle I decided not to due to him. I pulled him to the side and let him know that he needed to humble himself because we are not impressed. So unfortunate because we have purchased 3 vehicles from Allan Vigil Ford since 2006.
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Reason of review:
Poor customer service
Anonymous

Allan Vigil Ford Car Repair Review

The service not good i have no brake when i pick my truck the service name Andrew jurchenko i will bring my truck to another dealer to check my truck out i will call and talk to my lawyer
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Reason of review:
Bad quality
Caley Azs
map-marker Bellevue, Washington

Allan Vigil Ford Staff Review

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The sales department SUCKS!!!! They are devious, rude, and arrogant!!!! I hate these people with a passion! All they do is lie and they talk ride to you when your outside with them. Cecil Rivers is a liar and becausd of him, they lost lots of customers!!!!
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Reason of review:
Poor customer service
Artin Jdx
map-marker Morrow, Georgia

False recomendations

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took my f150 in for service, technican said I had a unrepairable tie due to a nail in the tire and a new one would be $350 left went to tires plus it was a tact nail in the center of the tire they plug the tire charge $12 and I was on my way, called and discussed the issue with service manager he gave me some half baked excuse and claimed the technician said the nail was in the side of tire that was a lie the nail was in the center. Oh well they have just lost a customer and to think I was just looking at the plat. f150 considered trading but now not with them
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Pros:
  • Close to home adn pricing
Cons:
  • Being lied too
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

pippin
map-marker Atlanta, Georgia

Ford Ripped Me !!!

I took my truck up to Allan Vigil Ford Service Center in Morrow, Georgia. While they had it in the shop, another customer's van was in there with a wheel chair ramp that folds out. My truck was right beside this van. Well when I get my truck back there is a dent in the side of my truck. When i confronted them with it, they said they didn't do it. I showed them exactly haw it was dented from the wheel chair ramp and they still denied it. I took pictures and called the police and made a report. Allan Vigil in no way was willing to admit or fix my truck when all evidence clearly shows it happend there. I am so mad! They now it will cost more to hire a lawyer to get them to fix my truck. Whatever happend to being honest ! Allan Vigil Ford in Morrow, Georgia, don't ever go there.
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1 comment
Guest

How did FORD rip you? Sounds like the dealer did.

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