Allan Tocker
Allan Tocker Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allan Tocker reviews show mixed sentiment: long-term patients praise reliability and customer service and note low price, but there are recurring issues with phone response, ordering and staff behavior.
Key Takeaways for Future Customers
- Many patients report strong clinical care and loyalty.
- Low price point noted by reviewers.
- Expect good customer service from clinicians but verify orders.
- Be prepared to follow up on orders and billing/refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude or unprofessional front desk staff.
- Poor phone service and slow responses.
- Mis-ordered prescriptions and refund issues requiring insurance involvement.
Positive Feedback
Many reviewers praise Dr. Tocker for solving contact lens issues, helpful staff members, solid glasses selection and long-term reliable care.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allan Tocker reviews show mixed sentiment: long-term patients praise reliability and customer service and note low price, but there are recurring issues with phone response, ordering and staff behavior.
Key Takeaways for Future Customers
- Many patients report strong clinical care and loyalty.
- Low price point noted by reviewers.
- Expect good customer service from clinicians but verify orders.
- Be prepared to follow up on orders and billing/refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude or unprofessional front desk staff.
- Poor phone service and slow responses.
- Mis-ordered prescriptions and refund issues requiring insurance involvement.
Positive Feedback
Many reviewers praise Dr. Tocker for solving contact lens issues, helpful staff members, solid glasses selection and long-term reliable care.
Allan Tocker - Optometry Doctor Review
- Dr. Tucker and staff are excellent; trusted them.
- Davis Vision handles prescriptions; it's the worst, but Nicole and John provide great service.
Dr. Alan Tucker and his staff are the best!
Been going there for over 20 years and they have always given my husband and I the best treatment ever! Now Davis Vision who handles the prescription end of getting our glasses is the worst! Even with that Nicole is an angel who always works things out! Those of you who have negative feelings, I am sorry your experience was not good, but I refer all my friends and family to him.
He cares about you as a person not just a patient and so does Nicole and now John who both have always treated us with respect and bend over backwards to give EXCELLENT service! Thank you Dr.
Tocker and staff! You're the best!!!
Genesee, Michigan
Scam Phone Call Review
Got a phone call saying I won 1.5 million..now they need me to send money to a Place in Jamaica...is this a scam
Allan Tocker - Unprofessional Staff
- Two staff at the Woodmill office are described as unprofessional.
- Glasses ordered never arrived; refund demanded with insurer involved.
Dr. Allan Tocker employs 2 unprofessional staff members in his Woodmill office.
They never answer the phone, they act unprofessionally in the office in front of patients, and offer no help in resolving any ordering issues. I ordered glasses through this office, they never came in, and his staff did nothing about it. I demanded a refund - I had to get my insurance company involved. I wrote him a "confidential" letter, hoping he would realize how poorly-handled his front office is.
I did like him, but I will NEVER go back there. What an embarrassment to him.
DO NOT USE HIM.
Poor phone service and attitude
- Asked for a prescription copy; staff offered to fax it in minutes.
- An hour later, another staff member said it would be faxed; no remedy offered.
I called upon office opening and requested a copy of prescription. She offered to fax "in a few minutes".
I called back an hour later and got another lady who took my info again and said she would fax. I called back 30 minutes later and one of the ladies answered and said she has been too busy helping customers and "it would happen sometime today" in a rather pissy voice. I then said I would have to drive out of my way to go and pick it up sooner.
TO MY SURPRISE, she did not offer any remedy like "I can get to it in 10 minutes or so". Does it really take that long to fax a prescription?
The staff is terrible. They gave Dr Tocker the wrong chart last time I was in.
I should have switched doctors then, but decided to give them another try. I called today for an emergency medical appointment. They said they were too busy to run my insurance so I would have to pay cash. Something doesn't sound right there.
The new office I found said it would only take 2 min to run the insurance. Are they lazy or stealing???????
Staff member called me a "dirty little ***"
- Woodmill move significantly changed the environment.
- Front desk was unprofessional; profanity used, glasses mis-ordered, and prescription incorrect.
I have been a patient of this office for several years, however, ever since the location moved into Woodmill the enviroment has drastically changed.
The front desk staff of this location is INCREDIBLY unprofessional one girl even used " motherf***er" while I was there. The front desk mis-ordered my glasses twice, therefore I wanted to go else where. When I called the office to resolve the financial end of the situation I was told I "wan't getting *** So if your a fan of GOD-AWFUL service then Dr.Tocker's for you!! I fervently discourage anyone from going there, not only is the customer service appalling, my prescription was incorrect TWICE.
Says someone who works/has worked within his practice. Entire staff overhaul?
oh please.
Anyone see that NICOLE is back? She is the worst of the worst...
Replying to
Dr Tocker
- Dr Tocker is fine for glasses and monovision.
- If you can't adjust to monovision, seek alternatives.
- Left with the same contact prescription.
Dr Tocker is fine for glasses and monovision contacts.
However, if you can't adjust to monovision then it's up to you to start suggesting alternatives.
Knows little about any other kinds of contacts, such as multifocal.
If you're going to get contacts for the first time you may be happy with monovision.
I left with the same 'out of focus' contact prescription I went in with.
Staff is helpful. Office in congested area on Rt 2 in Delaware.
Dr is amiable. Good selection of glasses.
Didn't feel like I'd go back for a contacts prescription, but ok for glasses.
I am confident that I can fit anyone with contact lenses. Have been a national lecturer and author on contact lens related issues.
Livingston, New Jersey
The best there is. Always pleased.
- Dr. Tocker has been my doctor for over 20 years; I consider him the best.
- He listens, explains in detail, and solved my contact lens issue.
I have been going to Dr. Tocker for over 20 years and he is the best.
He always listens, solves my every problem and explains everything in detail. i was unable to wear contacts and now I can thanks to Dr. Tocker. My previous doctor told me I could not wear contacts because I had astigmatism.
i went to another doctor who told me the same thing. Dr. Tocker gave me contacts that are perfect and for the first time i can see without my glasses. More important, the doctor's staff was wonderful and easy to talk to.
I have sent my entire family to Dr.
Tocker including relatives and friends.
I cannot imagine anyone being unhappy with Dr. Tocker, but I guess some people are never happy with anything.
Dr. Tocker and his staff saved me from my glasses.
- I wore thick glasses; other doctors' contacts were uncomfortable and expensive.
- At Dr. Tocker's I was treated well and told I could wear contacts.
Before I went to Dr. Tocker has had to wear really thick glasses.
Other eye doctors tried to give me contacts but they never worked and were uncomfortablt and expensive. When I went to Dr. Tocker's office they treated me really well. Dr,
Tocker told me that I could wear contacts and that he felt confident I would be happy.
I told him that other doctors have tried also, but he told me not to worry. I liked how he made me feel like the most important patient he ever had. He gave a new type of lens right away. I used to have to wait a few weeks to get the lenses.
The lenses felt great and I could see too. Finally I could give up my glasses. The pissed of complaint that I read is totally wrong about Dr.
Tocker.
Jacksonville, Florida
Had great experience
- I have been using Dr. Tocker and staff for 20 years.
- They care and go out of their way to make me happy; they succeed where others failed.
Have been using Dr. Tocker and Staff for 20 years.
No other doctor cares the way he does. They always go out of their way to make sure i am happy. They have also succeeded where other doctors have failed. They would never make a patient unhappy, but i guess some people are never happy.
Complaint must have come from someone who just hates everything. Or else they think everything should be free. The unhappy customer complained about having to pay after her pupils are dilated. She should take some responsibility and not blame everyone else in the office.
Ignore the pissed customer compaint and trust me, Dr.
Tocker is awesome.
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Staff is great. May have been problems several years ago but now staff is tops.
Plus Dr. Tocker is great.
I have all the same complaints. The office staff was so unprofessional during my LAST visit.
After leaving and getting madder I cancelled my order for glasses. I'll never return or recommend that office to anyone.
I would like to respond to "Unprofessional Staff" comments. Happy to announce the ENTIRE staff has been changed.
Staff issues were a problem. No longer.
New staff is helpful, courteous and respectful. Please give my office another try.
I had a very similiar situation. Dr.
Tocker was very nice and a good doctor. His staff at the desk however, are completely useless. I don't know why he keeps them.
Once, or I should say "if" I get my glasses. I'll never go there again