Unclaimed
All Year Cooling and Heating
Satisfaction analysis
3.5K
CLAIMED LOSSES
2
TOTAL REVIEWS
Really GREAT A/C service
We really enjoyed our experience with All Year Cooling. My husband and I were out of town, and when we came home our house was very warm. We called around, and All Year offered the best pricing on a new AC Unit. Their installers were out the next day and got to work immediately. Our neighbor down the block was also having an AC Installed, and I saw their companies trucks there for a few days! We really enjoyed working with All Year Cooling and Heating, Inc.! We would recommend them to friends and anyone looking to purchase a new A/C! Lisa Bloom
ID
Location
Fort Lauderdale, Florida
Loss
$3325
New Reviewer
Complaint on air cooling company
The above ompany, less than a year ago installed an air conditioning on my apartment. Last Friday, when I came home the air was not working. Called the company, since the unit was still under the warranty. They agreed to come the next day, Saturday, provided I pay a fee for urgency of $149.00. I agreed, since. When the technician came he said was a fuse and wanted to charge $125.00, I refused the service, since the unit was under warranty, but the guy said that the fuse was not part of the unit and it was the responsibility of the condominium assoc. A total lie. Second lie, the tech said that the fuse was that price because they get it from their vendor. I went to Home Depot and got a package with two (2) fuses that cost $12.64. I complaint to the company about the ripp off and all the aggravation and that I would report them. The supervisor spoke to me and said would send back my check of $149.00, but I have not yet received it. Guess, they think I would not report them. This company not only over charged for the service for the tech to come to my house, but also the lies I had to hear from them. Please can you help? Thank you. Maria Ruiz.
2 comments
ID
Location
Fort Lauderdale, Florida
Loss
$149
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All Year Cooling and Heating
You should have clearly stated whether the $ was for the part ( the fuse) or if the $125 was for the service call, including the fuse. Big big difference.
You implied the $125 was a separate charge for only that part. But you did not make it clear
After I posted the above complaint, Mr. Smith, the owner called me and apologized for the service provided by his employee and reimbursed the check I had paid for the service.
I suggest any customer who feel that they were not satisfied with service or customer service provided by this company, to contact Mr. Smith as he is very caring and tries to help all the complaints.
Thank you. Mr. Smith.
Maria