Melvin T

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Verified Reviewer
| map-marker Cleveland, Ohio

Still awaiting delivery

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I attempted contact over SEVEN times since November when I was informed that delivery would occur the week of November 23. I cannot get anyone to return a call to the voice messages I leave; a response to e-mails sent thru your website that says contact us; nor does anyone answer the phone (the greeting on the phone says that you will return on Monday, October 19 it is quite past that date). I understand All Steel Carport had to close down due to Covid in the facility however, it is now 2 months since the initial install date. I need a status as to when the install date will now occur i.e., how far behind ARE you? I finally spoke to Theresa on January 7, 2021 at 2:00 p.m. who stated that a shipment is coming to Michigan next week and I should receive a call on Monday or Tuesday for install, but she could not confirm. I further requested that a scheduler call me to advise of this as I require more than 1-2 days notice of delivery due to my work schedule. At this point, as I have not yet received any clear indication of a pending delivery date or a firm status for a future date from the initial contact stating that delivery would be the week of November 23, 2020, I will be contacting the Better Business Bureau. I paid a deposit to have this carport installed and to wait for close to 4 months without no contact from your company is a bit concerning. UPDATE: As of January 14 at 1414 hours, I was informed that All Steel Carports is no longer in business. North Edge Steel has now taken over the company. CAN SOMEONE PLEASE ADVISE AS TO STATUS OF DELIVERY? We have been waiting for this install since November, long before the snow started flying! I tried to call North Edge Steel, and once again, was transferred to another line to leave a voice mail message without even being asked my name or any other information by the individual who answered the phone at least someone DID answer the line!
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Loss:
$500

Preferred solution: Deliver product or service ordered

User's recommendation: Check with a local company for options!

GEORGE M Rxy

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Verified Reviewer

Poor customer service/on time delivery

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ordered my 12x24 garage on September 10th and was told 6-8 weeks for delivery and setup. its been 13 weeks now and every time I call I get attitude from the people I talk to and Im told they know nothing about when my garage will be delivered. Every time I call I get the same excuse were behind because of covid. well I know they have been investigated for illegal's and most of their employees were illegal yet they still keep lying to me. they are very rude and very unprofessional
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Loss:
$369

Preferred solution: Price reduction

User's recommendation: DO NOT BUY

Paul B Tak

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Verified Reviewer
| map-marker Muncie, Indiana

Company doesn't stand behind their product

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Bought a 2 car all steel garage with an entry door, and they won't contact me to look at or replace the entry door which is damaged. The issue has been going on for 9 months. I tried calling and all I get is attitude.
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Pros:
  • Quick to install
Cons:
  • Do not care about what they construct

Preferred solution: Replace the defective door.

User's recommendation: Don't buy from any dealers that sell All Steel Carports

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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