This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still awaiting delivery

I attempted contact over SEVEN times since November when I was informed that delivery would occur the week of November 23. I cannot get anyone to return a call to the voice messages I leave; a response to e-mails sent thru your website that says contact us; nor does anyone answer the phone (the greeting on the phone says that you will return on Monday, October 19 it is quite past that date). I understand All Steel Carport had to close down due to Covid in the facility however, it is now 2 months since the initial install date. I need a status as to when the install date will now occur i.e., how far behind ARE you? I finally spoke to Theresa on January 7, 2021 at 2:00 p.m. who stated that a shipment is coming to Michigan next week and I should receive a call on Monday or Tuesday for install, but she could not confirm. I further requested that a scheduler call me to advise of this as I require more than 1-2 days notice of delivery due to my work schedule. At this point, as I have not yet received any clear indication of a pending delivery date or a firm status for a future date from the initial contact stating that delivery would be the week of November 23, 2020, I will be contacting the Better Business Bureau. I paid a deposit to have this carport installed and to wait for close to 4 months without no contact from your company is a bit concerning. UPDATE: As of January 14 at 1414 hours, I was informed that All Steel Carports is no longer in business. North Edge Steel has now taken over the company. CAN SOMEONE PLEASE ADVISE AS TO STATUS OF DELIVERY? We have been waiting for this install since November, long before the snow started flying! I tried to call North Edge Steel, and once again, was transferred to another line to leave a voice mail message without even being asked my name or any other information by the individual who answered the phone at least someone DID answer the line!

User's recommendation: Check with a local company for options!

View full review
ID
#2474802 Review #2474802 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service/on time delivery

ordered my 12x24 garage on September 10th and was told 6-8 weeks for delivery and setup. its been 13 weeks now and every time I call I get attitude from the people I talk to and Im told they know nothing about when my garage will be delivered. Every time I call I get the same excuse were behind because of covid. well I know they have been investigated for illegal's and most of their employees were illegal yet they still keep lying to me. they are very rude and very unprofessional

User's recommendation: DO NOT BUY.

View full review
ID
#2320020 Review #2320020 is a subjective opinion of poster.
Loss
$369
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Company doesn't stand behind their product

Bought a 2 car all steel garage with an entry door, and they won't contact me to look at or replace the entry door which is damaged. The issue has been going on for 9 months. I tried calling and all I get is attitude.

User's recommendation: Don't buy from any dealers that sell All Steel Carports.

View full review
ID
#2073168 Review #2073168 is a subjective opinion of poster.
Location
Muncie, Indiana
Product
All Steel Carports Garages
Pros
  • Quick to install
Cons
  • Do not care about what they construct
Preferred solution
Replace the defective door.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article