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Terrible service

They are not there when they are supposed to be there even when booked the day before. Got stranded once and had to walk 1 1/2 miles at 1am. Then again this past Saturday had to wait 45 minutes even though booked the day before and confirmed 1 hour before they were supposed to arrive. TERRIBLE service

User's recommendation: Schedule Lyft or Uber.

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ID
#2702010 Review #2702010 is a subjective opinion of poster.
Location
Freeport, New York
Preferred solution
Let the company propose a solution

Lousy service and rude customer service

Living in New York, I have been taking taxis most of my life. I can honestly say that this is the worst taxi company that I ever had the misfortune of using. I called one evening to get a taxi to the LIRR in Freeport. The dispatch ( a female) told me that there was 1/2 hour wait. I called forty minutes later and she told me that I didn't tell her to write down my address. Huh? I have to tell you to do your job? She then told me that I had to wait another half an hour. I found this unacceptable and told her so. This is actually the second time that this has occurred with this cab company and the same ditzy dumb***. She put me on hold for several minutes and then cut me off. I called back several times and kept getting disconnected. I called from another number and she picked up. Poor service and even poorer customer service. Trust me, if you are trying to get anywhere in a hurry or expect competent service, look ELSEWHERE.
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ID
#589971 Review #589971 is a subjective opinion of poster.
Location
Jamaica, New York
Cons
  • Rude female dispatcher
Reason of review
Poor customer service

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