All Desert Appliances - Customer Care Review from Los Angeles, California

Scheduled multiple appointments, never arrived or called to express the inability to show up for scheduled appointment, that they scheduled. Sent on one call a technician that was not properly licenced to perform the repairs required to fix the refridgerator, that representative expressed that the compressor had gone out and that a part would be ordered and that another technician would return to repair the refrigerator. After a couple of days I called to confirm that the part was indeed orderd, It had not. The office assistent instead scheduled a third visit for what she stated was another set of eyes to review the circumstances. That person never showed up or called to cancel the appointment. At this point it is now 1 and half weeks into not having a functioning refridgerator. Office staff refused to provide any names of individuals involved with the ownership of company. I would not recommend anyone attempting to use this company. They recieved there deposite and neglected to attempt to provide services. I will continue efforts to have this company investigated for fraudulently acting as a legitimate business. Service rating = worst experience ever. Save your time and money. Here they will take both and leave you without a seviced appliance.
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ID
#907433 Review #907433 is a subjective opinion of poster.
Location
Los Angeles, California
Service
All Desert Appliances Customer Care
Reason of review
Poor customer service
Advanced Reviewer

Bad Customer Service, Lacking abilities to fix on first visit.

Do Not USE them. They often don't fix on first visit. First visit is for "assessment". They don't have a warehouse of parts. Technician says he'll call back, will likely be back same day, but you then get automated call with a scheduled appt for next day when you have no way of being home next day. Reviews: Look at them. If it's bad going in, it truly only get's worse. and it did. One appt was for afternoon, called 10AM said technician can be there in 15 minutes, and said cannot come at set appt 1pm to 4pm. Bad management, bad front desk, and from countless reviews: Bad technicians. Look elsewhere.
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ID
#754640 Review #754640 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Say initially they can give you appointment
Cons
  • Cancel appointment 2 hours premature
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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