Problem not fixed..but i got a huge bill

One star is too much. This company is terrible to deal with. They recently came to fix my rainsoft water softener. The service person came and said "ill have it fixed in ten min" Two hours later (and me late for work) the softener still didnt work, the serviceman said he didnt have the part with him and would have to return. So i called to make another appointment, the first question they asked was how i was going to pay the bill and that they accepted credit cards. I told them that this was a warrantee repair on my rainsoft unit, there should be no bill. They then told me that the service call was not covered, only the parts. The service call was 75 dollars and they would have to charge me again for the seccond service call. At that piont i told them i refused to pay for a seccond call. Why should i pay twice because their service tech could not fix it the first time? Their answer was, "well he did put a lot of parts on the unit". So they expect me to pay for their employees incompetence? Well now im recieving harassing calls at all times of the day and even on holidays. They have been everything from demanding a credit card number to threats of "coming to my home to collect" Ive even been accused of tampering with the unit! Its like im dealing with the local bully..not a local business. Let me remind you this is over a 75 dollar bill.... although now they claim its almost 200 to cover the cost of the parts... parts that are covered under Rainsoft's lifetime warrantee . Now im really confused... Bottom line is that they dont care about the customer all they care about is taking your money. Take your business to Culligan of meadville or even C.A.Curtze in erie. (they do sell softeners to the general public as well as service them) Rainsoft could seemingly care less about all this, i've spoke to them several times as well.
View full review
ID
#461412 Review #461412 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$6200

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article