Service Manager and team
my check engine light came on so I took it to the jeep dealership here in San Angelo and I was told that I had a fuel exhaust system leak and so thinking that my jeep was still under warranty I allowed them to work on it. A few days later I got a call from the dealership saying that the reason my engine light was on was because a rodent had gotten under my hood and chewed through one of my lines. Living in the country my whole life I could understand that but when I live next to the loop in an apartment complex I find this a little hard to believe. they told me it was gonna be close to 400 dollars to fix so I allowed them to fix it. when I go to pick up my jeep, Thomas the guy handling it gave me the "chewed" piece on my engine and it clearly wasn't chewed up. Nobody could explain to me what happened to my engine and nothing was making sense. Then the service manager walked out and asked me how everything was going. not being to happy I asked him to talk to me in his office. when we got into his office he couldn't explain to me what had happened and said that if it was a manufacturing problem then he would have sent off the part to have it investigated but he didn't. then he told me that he gave me a vehicle to drive while mine was being worked on to make sure I was happy. Im not a sales persom but im pretty sure that's what your supposed to do for your customers. After all this has happened im very disappointed in the way things where handled and how I was talked to. I will NEVER be returning to the All American Jeep dealership in San Angelo because they are very unprofessional and disrespectful.
San Angelo, Texas
Reason of review
I bought anew Ram 1500 I was told one price and mthey raised the price on me
I bought a new Ram 1500 pick-up .The salesman and I came to a set price and payments . I sign the papers and took delivery of the pick-up. Then i got a call to come back in and tald a bout the financing. so I went and whhen I got the the finance manager told that the he could get to companies to finance the pick-up . the pice of the truck had gone up and the payments also. I did not agree on this price but im had already put about 200miles on the pick-up. I tough that sence I had the miles on the truck. I had no way out. I don't think this was right and i a very mad about this. I dont know what to do.
San Angelo, Texas
Terrible Customer Service
All American Chry-Jeep in Midland Texas gives lousy service. Was told a week ago to bring car in for recall at 8 am this morning and called several times all day long and could never talk to service but was told to leave a message and they would get back to me but they never do. This is several times that this has happened. Once you buy the car, they couldn't care less if they satisfy you. I had to go through management to get to service a couple of minutes ago and it is almost 5 PM. Was told that car was in being worked on now and it's almost closing time. Why make an appointment and bring car in at 8 AM if they are not working on it till almost closing time. I am very unhappy with the service at all American. Judy Price 432-687-****
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