All American Chrysler Jeep Dodge Ram of Odessa

Yesterday 12/20/18 approximately 330pm. I stopped at All American Dodge because my hood to my wrangler jeep was slightly opening when driving.

I had already spoken with Jason Eithraton he started we can look at it for you. But if its a major problem we will have to make an appointment. As I took my Vehicle into the service dept. A man approached me stating he was Jason.

He then pulled the side latche on the left side of the hood and it tore off. He right away started saying it was already broken. He then continued to check the right latch when he notices it was placed backwards as was the left side. I told him, my Vehicle was serviced in EL Paso so they must have not placed the latches correctly.

Then another man (manager) i didn't catch his name looks at me and said she carries a gun do what she needs in a joking manner( i was wearing my police gear)he then begans to criticize about me buying my Vehicle in El Paso and maybe i shouldn't be taken it for service there if they don't know what they are doing. I said well i guess i shouldn't come here either if your going to treat me this way because i didn't buy my Vehicle here. Shortly after i was told by Jason they did not have my part so he would order it and my part should arrive tomorrow and they would install it. I would receive a phone call in the morning.

Of course i left from there very upset and i posted a comment on my Facebook page.

Today 12/21/18 i still had not received a phone call from All American so i called at 1145 am. I transferred to Jason. I told him who i was and if they had the part. He stated well I'll see if its in, plus it doesn't help that you posted on facebook.

I said excuse me. That's not what i called for. So he placed me on hold. (Not knowing i had already spoke with parts department they said the part was in).

Jason gets on the phone and said well they are looking. He kept me on hold for 15minutes. They said oh yes its in, but now we don't have a technician available. I told him am i able to pick up the part because i can get it fixed.He said yes but you will have to pay for it.

I told him my Vehicle was still under warranty which they had stated yesterday it would be free. I then asked to speak with a manager which he stated all managers have left. He transferred me to a voicemail for Rocky Barnes. Jason then called back stated I transferred you to the wrong number.

I told him do u have another manager who over Rocky. He said Chris Low but he is also gone.

I informed him i would be contacting corporate,Minutes after hanging up without an appointment or as how long before know who and when my Vehicle would be fixed. Jason called back to let me know they now had a technician available.

I need verification of refund for an extended service warranty that was cancelled because the vehicle is deemed a total loss. Gap coverage needs this verification to proceed with the claim.

This has been an ongoing issue since March 27th.

I need a resolution. Please contact me at (432)272-****.

my check engine light came on so I took it to the jeep dealership here in San Angelo and I was told that I had a fuel exhaust system leak and so thinking that my jeep was still under warranty I allowed them to work on it. A few days later I got a call from the dealership saying that the reason my engine light was on was because a rodent had gotten under my hood and chewed through one of my lines.

Living in the country my whole life I could understand that but when I live next to the loop in an apartment complex I find this a little hard to believe. they told me it was gonna be close to 400 dollars to fix so I allowed them to fix it. when I go to pick up my jeep, Thomas the guy handling it gave me the "chewed" piece on my engine and it clearly wasn't chewed up. Nobody could explain to me what happened to my engine and nothing was making sense.

Then the service manager walked out and asked me how everything was going. not being to happy I asked him to talk to me in his office. when we got into his office he couldn't explain to me what had happened and said that if it was a manufacturing problem then he would have sent off the part to have it investigated but he didn't. then he told me that he gave me a vehicle to drive while mine was being worked on to make sure I was happy.

Im not a sales persom but im pretty sure that's what your supposed to do for your customers. After all this has happened im very disappointed in the way things where handled and how I was talked to.

I will NEVER be returning to the All American Jeep dealership in San Angelo because they are very unprofessional and disrespectful.

I bought a new Ram 1500 pick-up .The salesman and I came to a set price and payments . I sign the papers and took delivery of the pick-up.

Then i got a call to come back in and tald a bout the financing.

so I went and whhen I got the the finance manager told that the he could get to companies to finance the pick-up . the pice of the truck had gone up and the payments also. I did not agree on this price but im had already put about 200miles on the pick-up. I tough that sence I had the miles on the truck.

I had no way out.

I don't think this was right and i a very mad about this. I dont know what to do.

All American Chry-Jeep in Midland Texas gives lousy service. Was told a week ago to bring car in for recall at 8 am this morning and called several times all day long and could never talk to service but was told to leave a message and they would get back to me but they never do.

This is several times that this has happened. Once you buy the car, they couldn't care less if they satisfy you. I had to go through management to get to service a couple of minutes ago and it is almost 5 PM. Was told that car was in being worked on now and it's almost closing time.

Why make an appointment and bring car in at 8 AM if they are not working on it till almost closing time. I am very unhappy with the service at all American.

Judy Price

432-687-****