SERVICE IS THE BAD
I have brought my 2011 Chrysler Town and Country van to be serviced cuz the light was on this is the second time I've dealt with the All American Dodge Chrysler Jeep in San Angelo Texas twice that had my vehicle over 2 months and this is the second time. They tell me that the part that they need was on backorder for a month which I kind of doubt but it's possible. When the part came in a month later they were going to get it in to get it put in and that's been over a week and a half ago. Winning today and they were just getting the vehicle in the station to get it fixed asked when it would be ready and again it was a time-consuming job. And that it's not their fault that the part was on backorder I heard that before. But that had the part for 2 weeks almost and just get it in today when it was said that they would have it done last week. The last time it was in for almost two months was when the transmission. The vehicle was on a lifetime warranty which they did honor for the transmission before but it took them two months to get do the job but several cars from them before but the service department sure does suck. I will never ever buy a car from that dealership or any Lithia dealership. The desk guy that was handling my vehicle seems extremely uncaring and rude that somebody would be out of a vehicle for almost two months and it's not a priority to get it out cuz they have other customers I don't know if they're priority or not but this should have been priority. So if you ever want to buy a car from Lithia group don't do it their service sucks big time dealt with this too many times. Go buy a car somewhere else.
- Very unsatisfactory
- Bad service
Reason of review
Poor customer service
Let the company propose a solution
Threats and bullying into buying truck
To whom it may concern: On March 21, 2013, I went to All American Chrysler Jeep Dodge of San Angelo to look at possibly getting a truck after I ran into some promotional people at Fiesta Texas. I was looking at trucks when I was approached by Shawn Miller and I asked him about a white 2008 Dodge Ram truck. We took the truck for a test drive and I was very interested in the vehicle. Shawn then went to the finance department to see about me getting the truck. He then explained that I would need a bigger down payment for the used vehicle and that it wasn’t ready to be sold yet. After a few hours of waiting he came back saying that Santander, the finance company, would only finance a new vehicle for me. I have never bought a new car before so I took the salesman at his word, not knowing any better. So he then showed me what vehicles I could choose from, which were the vehicles that were $29, 995. I picked a black 2013 Dodge Ram 1500. We then started the process of the paperwork. We called my wife and got all of her information so she could be on the loan also. I gave them my 1998 Toyota Camry Le as a trade in. I then explained to Shawn that I would come back when I got my bonus so I could give him the down payment. Shawn said I had 28 days to pay the down payment and I could give them a post dated check. I didn’t have any checks on me at the time but Shawn said I could bring it in when my wife came in to sign the paperwork. When we came back to sign the paperwork (everyone was busy so we signed the paperwork with someone else) we gave the check for the down payment and post dated it for the day it was to be cashed. Come to find out there was no post dated check agreement, so the check was cashed 4 days later resulting $800.00 in charges at my bank. I took the truck to work was very happy and then the calls started (I cannot have my phone on me at work it’s a safety violation, I work on a drilling rig and safety is a high priority) I work 13 hours a day for 14 days straight, I periodically check my phone when opportunity arises because I have a wife and 3 young children whom I do not see during those 14 days. The calls and messages I received started with Shawn the salesman asking what color my truck was, what was the vin number, could I send him my s.s.n, my driver’s license, my wife’s info, her social security number and drivers license, all of this information was given the day we signed the contract. Apparently they messed up on the paperwork and wanted me to come in and sign a new contract. I couldn’t and explained to them that I was at work. Then threats started “if you don’t come in by today to sign the new paperwork we are going to go and pick up the truck”. Needless to say my wife was afraid some repo guy was going to go to the house or someone was going to go to my location to pick up the truck I was 5 1/2hours away and even if I could leave the rig I would have never made it to the dealership by the time I got off work. My job is one of the most dangerous jobs out there, but reading all the texts of "illegally having a truck, tracking devices, coming to get you, the truck has been reported stolen" from Lithia, I could have gotten someone at work seriously hurt or killed. I was thinking about maybe keeping the truck to help build my credit even if I didn’t like it but after the threats and miscommunication between salesman and finance managers, who in their right mind would want to do business with them. What happens if something goes wrong the second time? Is Lithia going to come looking for my kids and break some legs till I buy a truck? On days off I went to the dealership to return the truck and the set of spare keys the that came with it (mind you the spare keys were not for the truck they were for a different brand new truck total different color etc.) I was upset and did not want anything to do with the dealerships threats of taking the truck because they messed up on the paperwork. So I returned the keys and asked for my money back and my little trade in, the finance manager insisted I only deal with him and eliminate the salesman, and that he would look into firing the salesman and finding a better truck for me. He pulled up a 2010 truck that was no to my liking and I told him “I can tell you now I do not like the truck but I need it to go to work, which was the next day. We signed a borrowed vehicle agreement, and I explained to him that I was going to be gone for 18 days, and nowhere in the agreement did it have an expiration date or anything regarding mileage. The calls and texts continued, this time “Luis where can I send my driver so you can sign the paperwork on the red (borrowed vehicle) truck?” I would respond that I did not want the red truck, that I wanted my little trade in and my money back. The salesman that was supposedly out of the picture started texting and calling me “when are you going to come in and sign this paperwork” After responding to him (Shawn) stating I did not want the truck he responded back that “it’s fine you don’t have to buy it but I need it back at the dealership today!” the next day the finance manager would text me that he needed a location to send his driver so I can sign paperwork on red truck and that he got me a good deal on it and to keep it for 6 months and that I would get the full trade in value after the six months, I once again told them that I did not want the truck. That’s when the threats started all over again, if you don’t sign the paperwork we are going to report the car stolen, we have tracking devices on all of our vehicles. I responded that they knew I was at work and could not leave. They came back with you are in our truck illegally and the car has been reported stolen “expect a visit soon”. Finally when I got off from work I drove home to clean up vehicle afraid that at any moment I was going to get pulled over and thrown in jail for grand theft auto, and would have to call my wife to bail me out because the truck had been reported stolen. I went to the dealership expecting more of the same police jumping out of offices to arrest me when I returned the vehicle. Instead I was told that I had put 2500+ miles on the truck (there is no way that is possible, the distance between my house and the location of the rig is 400 miles. We sleep at the location, every few days we might go to town to get groceries but that is it. The car sits at the location 90% of the time). The manager said that if it would’ve been 1000 or less I would not have been charged, and being charged for mileage were not his rules so all I received of my $1000 down payment was $476.00 (because I was charged $.20 a mile) and no trade in. This was Monday the 13th of May 2013. So now I am without my money without a vehicle (had to walk out of dealership to find a way home, I live an hour away from dealership). Finally I had to call my wife to pick me up. If needed I have all the texts I have been sent, some of the voicemails, (didn't think it would get this bad), I personally as a U.S. Veteran, U.S. citizen believe in freedom of choice and I think that no one should have to go through something like this specially when buying a truck for the first time regardless of credit history (which I'm pretty sure is now ruined, due to numerous denied credit letters I have received over the past month, why keep running my credit when supposedly I had been accepted by Santander). Anyway, thank you for your time and consideration in this matter. Sincerely,
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