New Reviewer

Bad sales

My deal did not go thru in Odessa at all American Chevrolet and the demand vehicle back I gave it back the failed to give me my down payment then they said they would deliver the rest of down payment to via check which they did but it was not signed so I still can’t cash or do anything with and the finance manger said he would no longer take care of issue so if that is the way it employees treat customers that’s is not good
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ID
#1241041 Review #1241041 is a subjective opinion of poster.
Location
Odessa, Texas
Service
All American Chevrolet Of Odessa Manager
Reason of review
Poor customer service
New Reviewer

Pissed consumer

Yes this is the second vehicle that I bought from Lithia in 3 yrs. And each time I have had a very bad experience. In 2014 we bought a 2015 Chrysler 200 from your Midland, Tx store within the first 6 months itwas in and out of the shop at least 4 times. So in 2016 we decided to trade it in for a 2016 Chevy Malibu from you Odessa store. Needless to say it has been in the shop for over 4 months and the only time we can get an update on our vehicle is if we call or go to the store. It only has 14,000 miles. Still in awe this is pitiful. We purchase new so that we can avoid this and no one seems to give a {{Redacted}} Aftet the purchase. Can someone there contact me at (432)599-**** my name is Wesley Williams.
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ID
#1152670 Review #1152670 is a subjective opinion of poster.
Product
2016 Chevrolet Malibu Car
Reason of review
Bad quality

Unhappy customer

We got a 2014 Chevy Cruze from All American Chevrolet in Odessa, Texas and it was a GM certified vehicle and it came with a battery that was way too small for the car. It had 28,790 miles when we bought it and after 2 weeks of owning it, the check engine light came on. It's had several repairs made to it at our expense and finally traded it in to a better dealership that was willing to go an extra mile and help us. Since then, we have had issues with the dealership in getting the paperwork sent in for the refund of gap insurance and the lifetime oilchanges. The paperwork was lost supposedly and now we have to resend everything. We will never do business with this dealership again! One very angered customer!
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ID
#1054550 Review #1054550 is a subjective opinion of poster.
Product
2014 Chevrolet Cruze Car
Reason of review
Poor customer service

Lithia Motors - 2015 Chevrolet Silverado Car Review from Shavano Park, Texas

All American Chevrolet of Odessa - Lithia Motors - 2015 Chevrolet Silverado Car Review from Shavano Park, Texas
All American Chevrolet of Odessa - Lithia Motors - 2015 Chevrolet Silverado Car Review from Shavano Park, Texas
Smh *** lythia All AMERICAN CHEVROLET IN ODESSA exactly why I shop in other towns these clowns put a contract together on Monday so I can get approval from my bank LONG STORY SHORT these CLOWNS realize they screwed up tried to make up a story that truck didn't pass 10 point inspection they can put me in another truck I told them No I want the one I have the paperwork for then they come at me with we can't give u 34k for your truck the most we can do is 31k I guess they were trying to figure a way to make up the difference will after my bank pulled my credit and approve me Desi decided to wholesale the truck to another car lot from under me
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ID
#912167 Review #912167 is a subjective opinion of poster.
Location
Shavano Park, Texas
Product
2015 Chevrolet Silverado Car
Reason of review
Pricing issue

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