Very Bad customer service and a total rip off!!!!!

All American Air Conditioning installed a Goodman A/C unit in our home on 04/14/2016. Started having problems within a week. The house would not stay cool. Even set at 74 degrees it would still be 80-84 degrees in our home. We would call them, they came out said the drain was clogged outside. Supposedly fixed! Same thing kept happening. Came out again... drain clogged. Same problem. Called again, they said there was a leak because a part was broken. Ordered the part and put it in, same problem. Came out again, added fee on. Worked 2 days, same problem. Came out again, clogged drain, same problem etc... Had them out 8 times, numerous texts no resolution. Same problems. After all that we finally had to call another company. They came out, found the same part that had been replaced was not fixed and had to order a new one. The new company installed it. Worked for 2 days. We had them come out and do a complete inspection where they found multiple leaks in the lines and when All American Air Conditioning installed the very cheap...worst Goodman unit the installed it incorrectly and contaminated all the lines with oil ( the problem all along). So because of this we had to have the brand new Goodman(piece of *** to begin with) taken out, a whole new system and lines run. Gave All American a chance to come get their *** and refund our money. Of course they never returned our calls. We paid All American $5600.00 and five months later had to pay the new company $6400.00 for a whole new unit, which has worked perfectly since they installed it. We also found out that Goodman products are the cheapest made and that Richard Kletty(the owner of All American) charged us $5600.00 for a unit that cost $1050.00. Richard is also a good talker. His motto is we do one thing and we do it well! I'm sorry to say that is far from true. He never fixed the the problem, installed cheap units at inflated prices and refused to take care of the real problem( the unit being installed wrong!). He did offer to replace the unit with the same brand and install it himself. Really!!! That did not happen after 8 times of them coming out and numerous calls and texts plus them telling me to take a shop vac and suck out the lines outside myself before I called them to come out. So long story short, DO NOT CALL ALL AMERICAN AIR CONDITIONING in Vero Beach, Florida (RICHARD KLETTY owner) unless you want to get ripped off and pay twice for a new unit!!!!!
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#928932 Review #928932 is a subjective opinion of poster.
Sebastian, Florida
All American Ac Air Conditioner Installation
  • Richard klettys business attitude
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