All About Septic Services

All About Septic Services Inc. WE GOT HOSED! NOT TO BE TRUSTED! THEY TOOK ADVANTAGE OF SOMEONE WHO KNEW NOTHING ABOUT SEWERS AND WAS DESPERATE TO GET RID OF THE *** OVERCHARGED BY $2,880!!! We were flying home and at the airport when our adult daughter (who was housesitting and lives in Miami) phoned us in a panic to say that all the toilets in our house were backed up and she didnt know how to cope with the problem. We told her to call the company we had used previously, All About Septic Services, Inc. They provided a quote over the phone of $465 ($365 to pump the septic and $100 to come out on a Saturday). Four hours later, an individual arrived in a truck to do the job. He dug holes where the septic tank was and told my daughter that the drain field was probably blocked, and he told her it would cost an additional $3,250 to fix it. She could not phone us as we were on a flight and she felt totally overwhelmed and freaked out by the *** She trusted him (not knowing a thing about septic tanks) and didnt want another backup so she agreed. Subsequently, the tech spent 60 minutes emptying the septic tank (the original task) and cleaning up the area with our hose pipe. Before cleaning the drainfield (the insane $3,250 charge), he then let my daughter know that the filter on the septic was broken and likely part of the cause of the septic tank back up. He replaced the filter with one he had on his truck. At this juncture, the honest thing to do would have been to tell my daughter that the filter was the real problem and that he didn't need to clean the drainfield - BUT THIS COMPANY IS NOT HONEST. He then worked for 45 minutes cleaning the drainfield by pressure jetting a 4 inch diameter 12 foot long PVC drain field pipe. He then asked our daughter to flush every toilet to ensure they were flushing well. He then told her that his repair was not sufficient to last more than one year (under warranty). To summarize, he was there on a Saturday for just over 2 hours and he charged $3,745 for a job that he could not warranty for more than one year. Google search showed that jetting a 12 foot sewer pipe should cost $200 to $400. We were SCAMMED by this company. They took advantage of our inexperienced and naive daughter. We wrote Jason Harris, the company president, a letter saying we were prepared to pay them a generous $865 for the job, but he refused and said he would put a lien on our house if we reversed our daughters credit card payment.