All About Eyes

After I called the number I stumbled on from PissedConsumer.com that was embedded in a negative review in 10 minutes I had a call from the local Area Manager and she agreed to refund my order!

Wow! I am a believer!

Thank You!!! PissedConsumer.com

They told me told they told me my glasses would be there at four p m I could pick them up at four thirty.Then, I when I get there, they tell me they didn't get on the u.P s truck the thing is I used to drive for u.P s so I called where they were at.They were put on the truck at eleven thirty.Someone needs to call me 217474 **** i need to know where to send the bill two 300.00 for my time

I went in and had an eye exam and also ordered my glasses and some contacts as well. Its been a month and no ones ever gotten back to me about my glasses being in and I called one time and that was the end of it so I think Ill just go ahead and cancel the glasses and they can rework all my insurance data. I guess Im gonna be through with them.

I've been waiting on contact lenses from All About Eyes in Champaign since July 2025 and still have not received them. I have been wearing the same pair of trial 30-day disposable contacts since July because they keep messing up my order.

Most recently, they entered the prescription incorrectly for my right eye, and the contact lens I received was blurry and unusable, so I had to go back for another eye exam and have another pair of trial lenses ordered. I called today to see if my trial lenses had arrived yet (the store doesn't call you when the order arrives - you have to keep calling in and checking), and they said they had no idea. I don't understand what is taking so long. It's really unacceptable to put customers through this.

My eyes are burning because I've been wearing the same contacts for so long. They're 30-day disposables, and I've been wearing them since July. It's now mid-September.

I called my old eye doctor, and they said it should take about a week for them to receive my contacts, so I'm going to cut ties with All About Eyes and make the hour drive to my old eye doctor to get this taken care of. I can't keep waiting with no end in sight.

Nothing they can do. Not dark enough .

they say that's all they can do, but what do you do with a pair of sunglasses that don't work? Over 500.00 with insurance

I took my frame in to have new lenses put in them. The disclaimer I signed was once my frame left their location they were not responsible for them (breakage specifically) becuase they were not in their control.

I get that. The people that got my frame did break it. I wanted the name to contact them to replace my frame but I was told it was an All About Eyes facilitiy.

Why can't the facility that did the damge be held accountable. Of course I was given the option to buy a new frame - this is TERRIBLE customer service but a great way for AAE to make more money!

Weeks ago I gave a pair of glasses to an associate at Mattoon All About Eyes with a broken frame. I have been back several times and they aren't fixed and I can't even get the broken ones back. When I go in the associate just reviews the file and agrees that I brought them in but nothing is complete.

It is Sunday an my deaf handicapped son broke his glasses an the 3girls at the store worked together to find a frame that would fit his lenses. I decided to have is eyes tested while we were there .

He lives in a group home an I have never been with him when he has had his eyes tested . I have always thought his exam were never right. The Doc. That was there was also wonderful Dr.

Linder he was so patient. Can't say enough about how we were treated it was truely a wonderful experience. Ashley took care of us after he had the eye exam. Also very kind.

The store is in Sterling Il. My name is Susan Mullen an my son's name is Matt.

Went to pick my new glasses. They were totally WRONG!!!!

The young lady waiting on me was LOST she did not say anything but got up and left. Then a older lady came back after FIVE MINUTES and told that they were right. Then she took them adjust them. When she brought them back HO LORD she did not have a clue.

Now I get to want other nine days to see the DR to do a nether check for my scrip. JUST MY MONEY BACK!!!!! I do not want to deal with people like that.

They already have my money. THANK YOU

Tim graves

At first my experience was great. Up until the day I picked up my glasses.

The young lady that was waiting on me not only was very slow she answered the phone and left me sitting and wating for her to come back. All awhile the two co-workers where there who could have answered. The other people working where very nice. Also remember when they guote you a price, it is negotiable.

They work on commission. Which they should be up front with the consumer. Especially with people who dont have insurance.

Don't think I'll be back to that location.

I went there after they had just opened and i was very excited about getting new glasses and also because i had been having really bad migraines. The workers at the edwardsville il all about eyes were very rude to me and my mother.

I will add the fact that my mother is elderly and walks with assistance and a cane. My mother asked one of the workers a question and she was very rude to her and yelled at her because she was slightly confused about eye glass prices because the worker kept giving us false prices on the frames.

The other young lady there was also rude to me after i had to come back and pick up my glasses because i reported the young lady. I think that this place is absolutely the worst place to get your glasses simply because the workers are so rude.