Kenneth K Han
map-marker Mattoon, Illinois

Can't get service

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Weeks ago I gave a pair of glasses to an associate at Mattoon All About Eyes with a broken frame. I have been back several times and they aren't fixed and I can't even get the broken ones back. When I go in the associate just reviews the file and agrees that I brought them in but nothing is complete.
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Cons:
  • Still waiting on service

Preferred solution: Deliver product or service ordered

User's recommendation: If you aren't a favorite here choose another place.

Anonymous
map-marker Sterling, Illinois

Execelent service

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It is Sunday an my deaf handicapped son broke his glasses an the 3girls at the store worked together to find a frame that would fit his lenses. I decided to have is eyes tested while we were there . He lives in a group home an I have never been with him when he has had his eyes tested . I have always thought his exam were never right. The Doc. That was there was also wonderful Dr. Linder he was so patient. Can't say enough about how we were treated it was truely a wonderful experience. Ashley took care of us after he had the eye exam. Also very kind. The store is in Sterling Il. My name is Susan Mullen an my son's name is Matt.
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Pros:
  • Excellent service
Reason of review:
Good customer service
Kollins Rvm

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Verified Reviewer
| map-marker Martinsville, Illinois

All About Eyes - Glasses Review from Martinsville, Illinois

Went to pick my new glasses. They were totally WRONG!!!! The young lady waiting on me was LOST she did not say anything but got up and left. Then a older lady came back after FIVE MINUTES and told that they were right. Then she took them adjust them. When she brought them back HO LORD she did not have a clue. Now I get to want other nine days to see the DR to do a nether check for my scrip. JUST MY MONEY BACK!!!!! I do not want to deal with people like that. They already have my money. THANK YOU Tim graves
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Belleville, Illinois

All About Eyes - Glasses Review from Belleville, Illinois

At first my experience was great. Up until the day I picked up my glasses. The young lady that was waiting on me not only was very slow she answered the phone and left me sitting and wating for her to come back. All awhile the two co-workers where there who could have answered. The other people working where very nice. Also remember when they guote you a price, it is negotiable. They work on commission. Which they should be up front with the consumer. Especially with people who dont have insurance. Don't think I'll be back to that location.
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Reason of review:
Poor customer service
Anonymous
map-marker Edwardsville, Illinois

All about eyes workers very rude

I went there after they had just opened and i was very excited about getting new glasses and also because i had been having really bad migraines. The workers at the edwardsville il all about eyes were very rude to me and my mother. I will add the fact that my mother is elderly and walks with assistance and a cane. My mother asked one of the workers a question and she was very rude to her and yelled at her because she was slightly confused about eye glass prices because the worker kept giving us false prices on the frames. The other young lady there was also rude to me after i had to come back and pick up my glasses because i reported the young lady. I think that this place is absolutely the worst place to get your glasses simply because the workers are so rude.
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