map-marker New York, New York

Alice's Tea of the Month Club? Don't Bother!!

Alice's Tea Cup is a restaurant with 3 locations in New York City. They are well-known for their variety of teas. While I stopped going here for brunch, I still decided to order their teas on-line for my fiancee. I placed the order for their rare teas which came out to roughly $120. My credit card was charged and I was sent a confirmation email stating that the shipment would be sent soon. After 3 weeks, I write to them to inquire about my order. I received no response. I continued to send emails to every contact at Alice's Tea Cup that could be found for another 2 weeks. Not a single response from anyone there, no signs of any shipments, and yet they had the nerve to charge my credit card. At this point it was over a month since I placed the order, and since both Alice's Tea Cup and my residence are in New York City, I assumed that I was not going to ever receive the tea for which I paid. I contacted my credit card company, and the charge for the tea was removed. But the fact that no one ever replied to a single one of my emails is what really got to me. I can't say I'm pissed, since I did get my money back, but I can say that I will never order from them again.
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