Very disappointed

I have a complaint,i would like to pass this message to the Management and let you know how your customers are being treated.Please kindly contact me on samestar@***.bg,so i can get in touch with you.Thank you so much.
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ID
#1166907 Review #1166907 is a subjective opinion of poster.
New Reviewer

Resolved: My issue was solved

Dear Sir/Madam I would like to inform you that my issue was solved on 3 NOV . And on behalf of my daughter I want to appreciating and thanking you for taking the time to investigate my complaint and the resolution to settle my complaint and decide in my favorite. Sorry for lateness because of issue until 3 NOV not solved because I had visited the Ali AlGhanim Dealership many time , and I found out that they had committed a mistake by issuing the warranty card to the wrong person (winner guy). As per records they are fully aware that the car belong to me . In all honesty, their action, attitude and justification have cause me a great inconvenience . the employee whose in charge informed me that it will take couple days to replace the warranty name (winner guy) to my name.yesterday and get the warranty book from Ali AlGhanim Dealership. Regards Khaled AlZanki
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Resolved
ID
#553870 Review #553870 is a subjective opinion of poster.
Location
Kuwait, Al Asimah Governorate
New Reviewer

Resolved: dispute with the BMW (Dealer ship or Owner ship) in Kuwait.

Update by user Nov 04, 2014

Dear Sir/Madam

I would like to inform you that my issue was solved on 3 NOV . And on behalf of my daughter I want to appreciating and thanking you for taking the time to investigate my complaint and the resolution to settle my complaint and decide in my favorite.

Original review posted by user Sep 29, 2014
The Problem regards to a dispute I have with the local BMW (Dealer ship or Owner ship) in Kuwait.We have a new BMW that we just Bought from somebody WON in a contest. Our complaint is related to the warranty that suppose to be coming with. The local BMW ownership is refusing to give us the usual warranty. Usually they give with news five (5) years with (4) years free maintenance. But they are only giving us a two (2) years warranty. I send to BMW customer service From: Khalid Al Zanki Sent: Monday, September 15, 2014 2:22 PMTo: 'customer.service@***.com'Subject: dispute with the local BMW (Kuwait) They Reply : Dear Mr. Al Zanki, Thank you for your message. We have forwarded your complaint to BMW Middle East. Our responsible colleagues will process this matter. Best regards,BMW Customer Service Team ------------------------------------------------------------------Bayerische Motoren Werke AktiengesellschaftBoard of Management: Norbert Reithofer, Chairman,Milagros Caiña Carreiro-Andree, Herbert Diess,Klaus Draeger, Friedrich Eichiner, Harald Krueger,Ian Robertson, Peter SchwarzenbauerChairman of the Supervisory Board: Joachim MilbergRegistered in: Munich HRB 42243------------------------------------------------------------------ After that i didn't get any responding from BMW Middle East so i send again : Von: Khalid Al Zanki Gesendet: Mittwoch, 24. September 2014 06:57An: BMW Customer ServiceBetreff: RE: dispute with the local BMW (Kuwait)Dear Sir/Madam Respect Remainder!! Kindly Advice any update Regards after that i get reply from the same BMW Customer Service Team they minion: Dear Mr. Al Zanki, Thank you for your message. We have forwarded your complaint once more to BMW Middle East. Best regards,BMW Customer Service Team ------------------------------------------------------------------Bayerische Motoren Werke AktiengesellschaftBoard of Management: Norbert Reithofer, Chairman,Milagros Caiña Carreiro-Andree, Herbert Diess,Klaus Draeger, Friedrich Eichiner, Harald Krueger,Ian Robertson, Peter SchwarzenbauerChairman of the Supervisory Board: Joachim MilbergRegistered in: Munich HRB 42243------------------------------------------------------------------ * Now am still waiting for any MSG from BMW Middle East. My detail is: Car : BMW 316 Year :2015• VIN : WBA3A110XFJ613015ownership in Kuwait :Ali Alghanim & SonsDate of collecting the car from ownership 14/sep/2014
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Resolved
ID
#539833 Review #539833 is a subjective opinion of poster.
Location
Al Jahra, Muhafazat Al Jahra'
Reason of review
Warranty & free maintenance

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