kathleen g Yuq

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Verified Reviewer
| map-marker Castro Valley, California

Poor customer service

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We have 2 accounts. Have asked that my 83 yo mothers bottles be picked up for 2 months and no show by the driver.

I have called 5 times to have these bottles picked up. I called to cancel both of my accounts today and the representative could care less that I was canceling. What happened to keeping your customers happy.

I am in customer service and would try to salvage a relationship with a customer if my company was wrong in any way. Unbelievable.

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Loss:
$100
Pros:
  • Good water
Cons:
  • Poor service to castro valley

User's recommendation: Don't purchase from Alhambra if you want customer service-they don't care

David Y Vof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

You guys suck

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I waited all day for a delivery three time in two week no delivery such *** miss two days work when do I get my delivery

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Preferred solution: Price reduction

Denice S Sdp

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Verified Reviewer
| map-marker Vallejo, California

Service neglect

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Alhambra Water - Service neglect
Original review updated Sep 14, 2022

I had to cancel my acct bc of losing job. Im disabled & I had to get help putting empty bottles on front steps.

But now they are refusing to pick these up bc I have a balance.

Being disabled I cannot use my front steps due to the neglect of Alhambra Water Customer Service, which also told me by Kanye, that I could not call & talk to a supervisor bc there would not be one available for at least a week! Im sending this to the federal handicap & disabled association now also!

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Loss:
$25
Pros:
  • Good product
Cons:
  • Terrible customer service

Preferred solution: Pick up empty bottles do I can use my stairs

User's recommendation: New customer service procedures

Benjamin H Zix
map-marker Pittsburg, California

Failure to deliver water dispenser to replace faulty one for 4 times as promised with no calls. It has over a week and no resolution yet. Was promised by corporate to communicate with me,but non of ir

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To report complete disregard of customer's complaint for over a week...replacement for faulty water dispenser not delivered 4 different times as promised; leaving me without the dispenser.

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Preferred solution: MY WATER DISPENSER REPLACEMENT DELIVERED!!!m

User's recommendation: Patronize competitor for water service. No competitor could be worst than Alhambra water

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