*** billing department
They send you the same high bill even after cancelling 2 thirds of the service. After 2 months of trying to get this straightened out they turned it over to collections. After 2 weeks on collections I saw it on my credit report and overpaid them to get it off my credit report and the b*****d refused to take it off my credit report. Now I am stuck with that for 7 years. STAY THE H*** AWAY FROM VERIZON AT ALL COST. I hated the small dvr we had even with 2 of them. They could not connect to each other therefore you could only watch in one room.
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