Alfa Romeo Of Westbury Reviews
Alfa Romeo Of Westbury Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alfa Romeo Of Westbury has a 1.2 star rating from 2 reviews and overall consumer sentiment is strongly negative; customers cite poor service experiences and communication problems consistent across reviews and Alfa Romeo Of Westbury reviews focus on service delays and unsatisfactory warranty handling.
Positive Feedback
Some staff, notably Sean, received isolated praise for showing customer care amid otherwise poor interactions.
Negative Feedback / Risk Areas
- Poor communication from the service department and missed callbacks, echoing common Alfa Romeo Of Westbury customer complaints.
- Long waits for service appointments and limited or misleading loaner cars availability.
- Issues with warranty coverage handling such as Tire & Rim Care Warranty disputes.
Key Takeaways for Future Customers
- Expect to confirm service appointment timing and loaner car policy in advance when scheduling.
- Document warranty and service promises and follow up persistently given reported communication gaps.
- Consider customer service comparisons with other dealerships before leasing or paying for service plans.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alfa Romeo Of Westbury has a 1.2 star rating from 2 reviews and overall consumer sentiment is strongly negative; customers cite poor service experiences and communication problems consistent across reviews and Alfa Romeo Of Westbury reviews focus on service delays and unsatisfactory warranty handling.
Positive Feedback
Some staff, notably Sean, received isolated praise for showing customer care amid otherwise poor interactions.
Negative Feedback / Risk Areas
- Poor communication from the service department and missed callbacks, echoing common Alfa Romeo Of Westbury customer complaints.
- Long waits for service appointments and limited or misleading loaner cars availability.
- Issues with warranty coverage handling such as Tire & Rim Care Warranty disputes.
Key Takeaways for Future Customers
- Expect to confirm service appointment timing and loaner car policy in advance when scheduling.
- Document warranty and service promises and follow up persistently given reported communication gaps.
- Consider customer service comparisons with other dealerships before leasing or paying for service plans.
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Verified Reviewer |
Westbury, New York
Service experience
- - Poor Stelvio status updates; limited loaners vs promised fleet; temp inspection not done after battery; Tire & Rim Care issue; Sean only cared.
This is my second time using the service from this dealership, And I will say this time I was horrified and extremely disappointed. From the lack of communication from the service department in regards to the status of my Stelvio, to the respond I received when I asked in regards to asking for a loaner car during the time my car was there.
The response I received was " we have a limited amount of loaner cars and also it depends on the type of service you come in for" was what the receptionist gave me.
Which makes me even more disappointed as Alfa Romeo Westbury prouds itself in there VIP Service for having the " BIGGEST FLEET OF LOANER CARS FOR THERE CUSTOMERS NO MATTER WHAT SERVICE" This is a lie! From what I was told by your receptionist!
Then I asked to please have a temporary inspection on the car until I can have the inspection done since it received a new battery, THIS WAS NOT EVEN DONE!
And finally having customers buy into the TIRE& RIM CARE WARRANTY Service to be told " I understand you have that but your tire is worn" Doesn't that defeat the purpose of having TIRE & RIM CARE WARRANTY?!
***THE ONLY PERSON THAT EVEN SHOWED A OUNCE OF CUSTOMER CARE WAS SEAN!
THIS WILL DEFINETLY BE MY LAST LAST TIME WITH ALFA WESTBURY.
Preferred solution: Price reduction
North Hempstead, New York
Lousy Customer Service
- - Service department is unresponsive; calls aren’t answered and messages aren’t returned.
- - Appointments are 6-8 weeks out, even for skylight or recalls.
Service department is terrible - they don't answer phone calls, and don't return messages.
Trying to get a service appointment is horrendous - give appointment for 6-8 weeks in the future even for broken skylight and service recall from manufacturer.
I love the car, but I get better customer service from toyota and chevrolet for other family member's cars. This service sucks compared to a medium-level car, let alone a luxury model.
WILL NOT LEASE ALFA AGAIN!!!!
- Lousy customer service and service dept
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SEcond time???/
The first time the service was wonderful! the second was above and beyond horrible