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Very poor service one of there customers it my car and lied her butt off the service was horrible she never once called my insurance company to get 2016 vechile fixed plus she asked me not to call the law she also stated to the police officer she didnt even know what happened she made up a fake lie and they just went along with there customer it was poorly invested but i will not rest until she is in court . I will never ever recommend this...
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#971999
The person that I had a car accident with is insured by Alpha(Vision) Insurance. The accident happened on 06/28/2016. We were rear ended by 2 different cars behind us! The car i was in was VERY BAD! The person that was at fault did not have car insurance but we were told we can go through the drivers car insurance. The person that is insured with them has waited since JUNE to get her settlement for her totalled car! She did not have and still...
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They are most unprofessional and most rude insurance ever they take ur money and don't care about u , wife & 2 kids injured car total lost they offer me $700 medical bills alone are $12,500 + people stay away they are very very BAD !!!
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Alfa Insurance Auto Claim Review

#982404
1.0
My daughter totaled her truck almost 4 months ago. Still no payment to finance co or her. We have already retained an attorney and Monday will contact Newspaper and T.V stations. They gladly taken money every month but has not paid as promised
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Alfa Insurance Adjuster Review

#980931
This is the worse company!!! One of their insuers hit me, the adjusters never call you back, never respond to emails. I've been waiting over 2 months for car rental reimbursement. Almost $800. Contacting BBB and Insurance Department of Insurance.
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Short Review for December 18, 2016, Other

#975390
Don't ever work with alfa!!
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Short Review for October 24, 2016, Other

#942352
Terrible company sells insurance to illegal immigrants and make there money off posing as a ligitimate insurance company to scam hard working people
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Had major issues with claim department. They never answer phone and terribly long wait. Even when calling customer service it is very hard to get through. Thankfully, their automated system for bill pay (although it's a long process) is available and payments can be made this way. They would not set up auto draft. Also, they use a service for appraisals and they are really off base. My body shop said they are the worst insurance company they...
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Anonymous

Anonymous What a terrible and horrible Insurance Company. Customer Service and Claim Process is a nightmare. Alpha Insurance Company needs a major overhaul..

3.0
I didn't like
  • Claims customer service
#936553
Dude pay full coverage on 4 car/trucks for over 2years hail damage while waiting i had my ride damage estimateed 3 different places total at two places 9000 at the last place less then 5000 at alfa cant believe the run around heres the deal iam what people say oh no he dont go type of person every day its on the table what and how to return the treatment after reading the things they do to others i cant wait blastem on social media news...
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Alfa insurance is the worst company I have ever dealt with. My car was parked, and one of their insured drivers hit three cars including mine, but mine was the worst because it was the first to be hit. Everything in the front of the car was destroyed including the hood, and the radiator. The back was damaged, and some other damages on the drivers door and fender. After filing a claim with Alfa, they called me once, and said they are waiting for...
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Terrible customer service. This company is a joke... Tim Rodney literally yelled at me over the phone, would not let me speak, is immature, etc... I have a claim open with Alfa and this "Adviser" has lied to me almost every time I spoke to him on the phone. He claimed that he would approve an upgrade on my rental later that night when he gets back to his computer. Then low and behold 5 days later I get a call from Enterprise stating that I have...
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2.1
I liked
  • Dont mind taking a check
I didn't like
  • Poor service
  • Very bad service
#755933
I am Tony McLester, 110 Willow Oaks Dr., Headland, Al. 36345. I have used this policy 2-times, quite recently. May 25, 2015 once again Nov. 25, 2015. Both times to no avail. May 25 was supposed a wind storm of 75 mph. Nov 25, 15.5 inch flood. I pay for flood insurance which was imposed on my policy. I paid the policy premium, I am told ALFA does not insure acts of GOD. I am not a PISSED client, where is my help when we need it. Think about...
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I liked
  • Dont mind taking a check
I didn't like
  • Poor service
#740315
Horrible company to go thru. My reb Danielle was a complete rude person. Not to mention sticking up for the uninsured driver rather thst me. She had a complete attitude and basically threatened me. I strongly discourage peoplr to go thru this agency
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Anonymous

Anonymous Same thing I am going thru right now with alpha I don't know what to do. Girl I hit was uninsured and claiming she has got 4000 in damages which is bs. But my adjuster has a c...

#724927
Pretty much same story everyone else experiences with Alfa. I had a 16 year old girl insured with Alfa make a left turn directly in front of me. Now it's MY FAULT that I was almost able to break and stop before hitting her. Originally, I thought this may not turn out as bad as I expected because the adjustor from Alfa was polite and very detailed in a report via phone that probably took 30 minutes to complete. They also promptly sent out the...
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1.0
I didn't like
  • Denial of evidence
  • Poor service
#721690