Equipment return need address

The phone number connects to message the person at extension 103 is unavailable . I left message so far no response. Im trying to return equipment to avoid being automatically charged for another year

User's recommendation: Try a different company.

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ID
#4005777 Review #4005777 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
New Reviewer

Deposit Not returned

Six years ago my husband & his siblings obtained Alert USA for their widowed mother who lives alone in another state. Every year the fee was paid by my husband's credit card. Last year, USAA changed from Master cards to Visa cards, and Alert USA sent a letter requesting the new credit card number. I tried to contact them by phone as we wanted to pay monthly (instead annually) because of my mother-in-law's medical diagnosis. Alert USA's phone is no longer in service, so I sent a letter requesting cancellation and all the equipment was returned on DEC 26. To date, we have not received a confirmation that the equipment was received, nor did we receive the $100 deposit. I contacted the NYC Better Business Bureau, the NY State Regulators for Public Service and the NY State Adjutant General's Office, but no one can help us. AVOID any interactions with these Alert USA SCAMMERS who are bilking senior citizens for services not rendered.
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ID
#994378 Review #994378 is a subjective opinion of poster.
Location
New York, New York
Cons
  • 100 deposit was not returned your phone is not in service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Equipment Review