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While searching the internet for a fall detection system I came across Alert 1. They asked for a name and phone number. Within minutes I was contacted by a lying sales rep. The plan sounded good and he insisted the 1 year plan would be the best price. My objection was...
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Alert-1
Alert-1
Alert 1 Verified Representative

Thank you for your review. We would like to assist in resolving your complaint. Can you provide additional information so we are able to review your account?Thank You,Alert1

Anonymous
Smitty

Sorry about you Mom and it really irritates me when companies take advantage of situations like yours.You can't do business on the telephone when there is a written contract.Y...

1.9
#1034108

In January I renewed my annual subscription to Alert 1 for $325 which I pay for my elderly mother and which is automatically charged to my credit card. My credit card statement showed that Alert 1 had double-charged me, and so I had to contact the bank to delete the...
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Do not deal with Alert 1. They will do what they can to get their contract extended and bill you for another year. I originally called them and ordered a unit for one year $385.00 was charged to my credit card for one year which was agreed to. I called to cancel...
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#861701
I ordered this for my wife and was told it had a 30 money back so I paid the $400 plus to get it. the day I got it I tried putting the base unit at the most 40 feet from were my wife sits most of the time and it wouldn't work. I called to canx this service to get my...
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Alert-1
Alert-1
Alert 1 Verified Representative

Thank you for the review. We are very sorry that your experience was not as expected. Please send us your account information, and your contact information to reviews@alert1....

#793196
This company will tell you anything in order to get the sale. I purchased there service. I also could not get my money back and thanks to my credit card company they did a chargeback. DO NOT DEAL WITH THIS COMPANY ALERT! What happen with you 30 day satisfaction. BEWARE...
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#783624
I was sent out the new PAX system being 100% assured by the representatives and technicians that I would have coverage though AT&T. When I asked if I would be charged anything extra because my mother is on a limited income, Iwas told that I would not be. Lo and behold...
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#769174
I paid a one yr monitoring agreement in advance b/c it was a better deal than paying monthly. The system was faulty and simply did not work unless I was standing very close to the equipment- I called to cancel and they DID NOT issue a refund for time left on acct. I no...
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#621477
Alert-1 will keep your money on pre-paid accounts. They will only refund if you have used it less then 30 days. If you order a device, use it 31 days and your loved one dies, Alert-1 will *** out of the remainder of the money. Since this is a medical alert device, I...
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Anonymous
sargee7

Got a call today, and a refund. Sorry it took so much complaining. This could have been handled much better.

Sales Representative told me device would GPS locate a person within a meter. Pay $99.00 to activate a cellular connection, get the device, and emergency operator placed location approximately a mile away!! Returned device and money would not be refunded. Started...
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#546001
Paid for the annual service for Alert1 for my mom. The annual service was cheaper and provided some additional benefits so they suckered me in. My mom died unexpectedly three months after service was started and because I didn't cancel within the first 30 days they...
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