Unclaimed
Alcon Opti Free
17
CLAIMED LOSSES
2
TOTAL REVIEWS
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Verified Reviewer New ReviewerFoul Smelling & Zero Customer Service
I purchased a 2 pack of the Opti-Free puremoist solution from Walgreens on 12/17/2022. I used this in my eye before I noticed a very foul, moldy smell and realized it was the contact solution. I have contacted Alcon 4 times regarding this issue, and have not had a response. I would like a refund, but maybe more importantly, I think they should look into this lot of product, and issue a recall! For anyone else who is concerned, it's lot #118Y6 exp 2025-05-31.
User's recommendation: Don't buy.
ID
Loss
$17
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMold or mildew in solution
My solution smells of mildew or mold and I have been using it for a while now. This is my first bottle from your company in years and I thought it was my sink that smells. Last night in bed I changed my contacts and I smelled it was coming from the bottle. I looked on a forum page to find out a lot of people have been going through the same issue and have contacted your company as well. There needs to be a massive recall? This is very unsanitary and potentially fatal. I hope there is a class action lawsuit against your company. This is unheard of.
1 comment
ID
Location
Philadelphia, Pennsylvania
Preferred solution
Recall of product
Alcon needs to be responsible and do the right thing. A recall is necessary before a true medical lawsuit is filed. I experienced blurred vision after putting in my contacts with the Replenish Solution, exp date 5/31/25.