Alcon Opti Free
Alcon Opti Free Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alcon Opti Free reviews show a 1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied and recent recommendations say don't buy.
Positive Feedback
There are no positive comments in the provided reviews; users express disappointment rather than praise.
Negative Feedback / Risk Areas
- Multiple reports of moldy or mildew smell in solution raising safety concerns.
- Repeated lack of response from customer service after complaints about affected lots.
- Requests for refunds and product recall were not resolved by the company.
- Perceived high price level despite quality and service issues reported.
Key Takeaways for Future Customers
- Check Alcon Opti Free reviews and lot numbers before purchase and inspect new bottles for odor.
- Be prepared to pursue refunds if you encounter contamination and expect slow or no customer service response.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alcon Opti Free reviews show a 1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied and recent recommendations say don't buy.
Positive Feedback
There are no positive comments in the provided reviews; users express disappointment rather than praise.
Negative Feedback / Risk Areas
- Multiple reports of moldy or mildew smell in solution raising safety concerns.
- Repeated lack of response from customer service after complaints about affected lots.
- Requests for refunds and product recall were not resolved by the company.
- Perceived high price level despite quality and service issues reported.
Key Takeaways for Future Customers
- Check Alcon Opti Free reviews and lot numbers before purchase and inspect new bottles for odor.
- Be prepared to pursue refunds if you encounter contamination and expect slow or no customer service response.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
OptiFree smells like mildew.
- - Brand-new container smells like mildew (lot 300048***-*521, exp 2025-05-31).
- - Reviewer requests recall and refund or lot replacement.
LOT 300048***-*521 EXP 2025-05-31 opened brand-new container, and it smells like mildew. This review is huge for me, as I worked for Alcon for 5 years and loved the company.
Massive disappointment and major concern for eyes.
This needs to be recalled. Customers should be able to return the product and receive a refund or LOT replacement.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFoul Smelling & Zero Customer Service
- - Bought 2-pack Opti-Free PureMoist from Walgreens; moldy smell; contacted Alcon 4x, no response; seeks refund and recall for lot #118Y6.
I purchased a 2 pack of the Opti-Free puremoist solution from Walgreens on 12/17/2022. I used this in my eye before I noticed a very foul, moldy smell and realized it was the contact solution.
I have contacted Alcon 4 times regarding this issue, and have not had a response.
I would like a refund, but maybe more importantly, I think they should look into this lot of product, and issue a recall! For anyone else who is concerned, it's lot #118Y6 exp 2025-05-31.
Preferred solution: Full refund
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Mold or mildew in solution
- - Smells of mildew or mold from the solution.
- - First bottle from your company in years.
- - Forum reports the issue; others have contacted the company.
My solution smells of mildew or mold and I have been using it for a while now. This is my first bottle from your company in years and I thought it was my sink that smells.
Last night in bed I changed my contacts and I smelled it was coming from the bottle. I looked on a forum page to find out a lot of people have been going through the same issue and have contacted your company as well. There needs to be a massive recall? This is very unsanitary and potentially fatal.
I hope there is a class action lawsuit against your company. This is unheard of.
Preferred solution: Recall of product
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Alcon needs to be responsible and do the right thing. A recall is necessary before a true medical lawsuit is filed. I experienced blurred vision after putting in my contacts with the Replenish Solution, exp date 5/31/25.