Erin A Vfp

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OptiFree smells like mildew.

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Alcon Opti Free - OptiFree smells like mildew.
LOT 300048***-*521 EXP 2025-05-31 opened brand-new container, and it smells like mildew. This review is huge for me, as I worked for Alcon for 5 years and loved the company. Massive disappointment and major concern for eyes. This needs to be recalled. Customers should be able to return the product and receive a refund or LOT replacement.
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Loss:
$15

Preferred solution: Full refund

DeeKayem

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Verified Buyer
|

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Verified Reviewer

Foul Smelling & Zero Customer Service

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Alcon Opti Free - Foul Smelling & Zero Customer Service
Alcon Opti Free - Foul Smelling & Zero Customer Service - Image 2
I purchased a 2 pack of the Opti-Free puremoist solution from Walgreens on 12/17/2022. I used this in my eye before I noticed a very foul, moldy smell and realized it was the contact solution. I have contacted Alcon 4 times regarding this issue, and have not had a response. I would like a refund, but maybe more importantly, I think they should look into this lot of product, and issue a recall! For anyone else who is concerned, it's lot #118Y6 exp 2025-05-31.
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Loss:
$17

Preferred solution: Full refund

User's recommendation: Don't buy

Hannah H Xzt

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Mold or mildew in solution

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Alcon Opti Free - Mold or mildew in solution
Alcon Opti Free - Mold or mildew in solution - Image 2
My solution smells of mildew or mold and I have been using it for a while now. This is my first bottle from your company in years and I thought it was my sink that smells. Last night in bed I changed my contacts and I smelled it was coming from the bottle. I looked on a forum page to find out a lot of people have been going through the same issue and have contacted your company as well. There needs to be a massive recall? This is very unsanitary and potentially fatal. I hope there is a class action lawsuit against your company. This is unheard of.
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Preferred solution: Recall of product

1 comment
Guest

Alcon needs to be responsible and do the right thing. A recall is necessary before a true medical lawsuit is filed. I experienced blurred vision after putting in my contacts with the Replenish Solution, exp date 5/31/25.

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